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PSI Exams

Overview

PSI Exams has a rating of 3.9 stars from 7,853 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention practice test, great experience and study guide. PSI Exams ranks 11th among Education sites.

service
503
value
324
shipping
2
returns
268
quality
325
This company responds to reviews on average within 3 days
+106
How would you rate PSI Exams?
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South Carolina
1 review
0 helpful votes
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I took SC Cos Exam on 12/18/23. The proctors dismissed us and told us we would receive our scores in 24-48 hours. Previously my school mates have normally received their grades in a few hours, but I listened to the instructions and waited as I was told. I called ON 12/20,12/21,12/22 they were closed on 12/25. It is 12/26/23 and I still have not received my grades. I have multiple ticket numbers that don't actually do anything. I have spoken to several phone operators I could barely understand & the ones I did understand could not explain to me what was going on consistently. I was told the system was down, I was told they haven't received the grades, I was told it is high volume time. I was told I was supposed to received them before we left printed out by the proctor but no one did.

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Date of experience: December 26, 2023
Samantha P. PSI Exams Rep
over a year old

Thank you for reaching out to us, and we apologize for any inconvenience you've faced regarding the delay in receiving your exam scores. We did attempt to contact you in response to your issue on December 26,2023

To expedite the resolution process, please provide us with your full name, exam confirmation number, and a detailed description of the concerns you've encountered. You can send this information via email to CDcareweb@psionline.com.

Thank you for choosing PSI Services LLC.

Canada
1 review
0 helpful votes
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Well done, although a it pricy and it would be good If we could continuously take the exam for 60 days

Date of experience: August 20, 2024
Florida
1 review
0 helpful votes
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Broker Simulation Sample Examination
December 8, 2022

I don't have words to describe this web. I purchased the Broker Simulation Sample Examination and there were only 5 questions and ea were subdivided with other few questions and that's it.
They should ask for $25 donation and that way the buyer can't feel rip off. I also called customer service and when I asked about this test, the lady was so rude, it seemed that she really hate her job.
Unless you want to trash your money, Don't purchase these tests simulation.

Date of experience: December 8, 2022
Samantha P. PSI Exams Rep
over a year old

Hi. Katy, We will look into this. For us to assist you, please email us at cdcareweb@psionline.com with your confirmation number and contact information. Thank you.

California
1 review
0 helpful votes
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This is a great study tool
September 30, 2024

I made my own flash cards from the feedback from the practice assessment. Great study tool.

Date of experience: September 20, 2024
Indiana
1 review
0 helpful votes
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Customer service is not good!
August 18, 2024
Updated review

Customer service is not good! They say you can enter coupon code, but when you do all are invalid!

PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 8, 2024
Samantha P. PSI Exams Rep
8 months ago

Thank you for bringing this to our attention.

We apologize for the frustration you've experienced with the coupon codes. It's important to us that your issues are resolved, and PSI's support team should be able to help you with this matter and we did attempt to contact you in response to your issue on Aug. 8,2024.

Please let us know if you need any further assistance. For assistance with your concerns, please contact PSI directly at 866-589-3088 or via email at ptsupport@psionline.com.


My experience was good
April 13, 2024
Previous review

My experience was good.

Date of experience: April 3, 2024
Colorado
1 review
0 helpful votes
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Everything about this system does not work properly. I cannot manage to log into my account wherein I purchased the State Exam and the practice prep test. Therefore, sadly, I have resorted to paying once again for another practice test so I will be prepared for my State Exam tomorrow. Crunch time and your system fails.

PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 1, 2024
Samantha P. PSI Exams Rep
12 months ago

We're sorry to hear about the challenges you've encountered and we did attempt to contact you in response to your issue on May 4,2024.

Please reach out to our support team at support@psi.memorang.com immediately. Your feedback is valuable to us, and we appreciate your patience and understanding.

Wisconsin
1 review
0 helpful votes
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Very poor customer service
April 19, 2024

Very poor customer service. I purchased the test twice because I never received a confirmation email and my credit card was charged. Called customer service and send copy of credit card receipt and they still could not help. Because this is my only choice I am screwed. Emailed support 2 times with no response. 4 days and nothing. Worst service ever.

PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 9, 2024
Samantha P. PSI Exams Rep
over a year old

We apologize for the inconvenience you've experienced with our service. Your feedback is important to us.

Please contact 866-589-3088 or email ptsupport@psionline.com with your full name, details of your purchases, and any relevant confirmation numbers. Our support team will investigate the issue further.

We appreciate your patience and understanding.

Hawaii
1 review
5 helpful votes
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Purchased the "Premium Real Estate Salesperson Practice Test" for $50 to prepare for the test which was advertised for it's "500+ questions" and "Unlimited Attempts." I went through one practice test of 100 questions, after which I was unable to access the program again. Contacted customer support only to find out that "You may take the practice exams an unlimited number of times: you will need to pay each time." Unbelievable. It's a scam. Would give 0/5 if possible..

Date of experience: May 15, 2023
Samantha P. PSI Exams Rep
over a year old

Hi Nat, we're sorry to hear that you're unable to access the unlimited feature of the practice test you purchased.

For us to further assist you with your concern, may we request for your email address used in placing an order, complete name and your order number to be sent via email at CDCareweb@psionline.com.

Washington
1 review
0 helpful votes
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I had to create a separate login in order to buy products from PSI. It would be a better experience if you were able to login to the testing site and stay logged in when you want to purchase products.

PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 13, 2024
Samantha P. PSI Exams Rep
11 months ago

Thank you for your feedback and we did attempt to contact you in response to your issue on May 15,2024.

We apologize for the inconvenience you experienced. For assistance with your issue, please contact CDcareweb@psionline.com.

Thank you for your understanding.

Maryland
5 reviews
0 helpful votes
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Second time buying this prep test
August 19, 2024

Second time buying this prep test. It didn't show up when I purchased it with my exam ticket

PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 9, 2024
Samantha P. PSI Exams Rep
8 months ago

Thank you for reaching out to us, and we apologize for any confusion regarding the shipping charges. We did attempt to contact you in response to your issue on Aug. 12,2024.

To address your specific concern and provide assistance, please don't hesitate to contact our support team at 866-589-3088 or via email at ptsupport@psionline.com.

Thank you for bringing this matter to our attention.

South Carolina
1 review
0 helpful votes
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This is going to be really helpful hopefully!
August 5, 2024

This is going to be really helpful hopefully! I was really surprised that a practice test was offered! Thanks!

Date of experience: July 26, 2024
Oklahoma
1 review
0 helpful votes
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No customer service
April 18, 2024

I paid $90 for PSI practice tests and a study pack. They were missing the two toughest categories. When I tried to call customer service to ask about it, the call went to a call center in India. The guy could not even understand what I meant by saying, "The categories of microbiology and anatomy and physiology are missing." I repeated it over and over while listening to all the other call center people talking. He finally put me through to "someone higher". Which was a call center in Africa. It was even noisier with call center people in the background and she could not understand what I was asking either. After 45 minutes of this, I finally just hung up.

PSI Exams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 8, 2024
Samantha P. PSI Exams Rep
over a year old

Thank you for reaching out to us. We apologize for the inconvenience you experienced we did attempt to contact you in response to your issue on April 8,2024.

Please contact support@psi.memorang.com for assistance with your missing practice test categories. They will be able to address your concerns and provide the necessary support.

Louisiana
1 review
0 helpful votes
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So far so good, haven't had any issues with PSI
August 29, 2024

So far so good, haven't had any issues with PSI. Pricing seems to be inline and not too expensive. Will know more once I receive the materials.

Date of experience: August 19, 2024
Kentucky
1 review
0 helpful votes
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What I bought is for 2020, I would just like to see...
June 19, 2024
Updated review

What I bought is for 2020, I would just like to see that it will be okay for the 2024 examination or an updated edition. Aside from that wish me luck and send coupons.

Date of experience: June 9, 2024

Many of the questions on the actual test were not on...
September 6, 2023
Previous review

Many of the questions on the actual test were not on the study guide. This is in the National Test

Date of experience: August 7, 2023
Washington
1 review
0 helpful votes
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Satisfied
September 9, 2024

Ordering was easy, called since i could not find the course that i ordered but realized that i had to check my other email addres.

Date of experience: August 30, 2024
Maryland
1 review
0 helpful votes
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Hagerstown, MD Testing Site
May 18, 2022

Today I drove to preview the testing site. Parking was poor. I went inside and immediately could tell the AC was not working. The person at the front desk did not seem to care about letting me tour the place. I was hopeful that maybe the actual testing room would be cooler temp. Unfortunately he was only willing to point to the thermostat next to us and gave me an irrelevant form to fill out. I went to my car to call PSI directly and while waiting in the car I was approached by a man asking for money. In the alleys there were people staggering as though on some sort of drugs. Not a good experience. PSI unable to help me by phone.

Date of experience: May 18, 2022
Samantha P. PSI Exams Rep
over a year old

Hi, Stephen N. You may send an email to cdcareweb@psionline.com if you need assistance. Thank you.

South Carolina
1 review
0 helpful votes
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This experience has been great for my development and...
September 30, 2024
Updated review

This experience has been great for my development and training

Date of experience: September 20, 2024

So easy and user friendly
October 16, 2023
Previous review

So easy and user friendly

Date of experience: October 16, 2023
California
1 review
0 helpful votes
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Somebody at this place needs to be held accountable for the misinformation from PSI causing a no show for her scheduled exam. How is it possible to provide an address that has closed 4 years ago? How incompetent can this business be?

Date of experience: September 30, 2021
Samantha P. PSI Exams Rep
over a year old

We are sorry for the inconvenience, Janice B. Let us help you by emailing us the details of concern at cdcareweb@psionline.com along with your confirmation number and contact information. Thank you.

Tennessee
1 review
0 helpful votes
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The course review online was convenient and very well organized and written. The information was presented in a clear and concise manner.

Date of experience: July 27, 2024
Massachusetts
1 review
0 helpful votes
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So far, so good
April 17, 2021

Called and emailed a question about identification needed for an online exam, and they answered the question over the phone and responded via email, the guy on the phone was really nice. Maybe I'm just lucky, but I don't have anything bad to say. I haven't taken my exam yet, but so far there customer service is 5 stars.

Date of experience: April 16, 2021
Samantha P. PSI Exams Rep
over a year old

Hi Anita, thank you for your feedback! We're so happy to hear this. Best of luck with your exam!