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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I experienced the same easy to maneuver website. I took test at a PSI location in Kansas also and it was easy to find and easy to do. People were very nice and friendly and helpful.
Very simple to look up and order. Information was very easy to access.
I am hoping this order is for the HiSET transcript. We were told by the PSI representative that this was the link to buy it, even though the description on the web site doesn't really match. Hoping I am buying my transcription and not something else. Would be good if the description was updated.
Very terrible you have false advertising I paid and never got a code and you wouldn't refund me your call help can't speak English very disappointed you took my money and I didn't get what I paid for
Pay attention to the exam you're purchasing. I just had a mental breakdown after taking and failing my practice exam because it was the wrong exam!
So far so good … very simple and straight forward. No complications
Espero que me ayude a pasar el examen de cosmetologia gracias
The system crashes A LOT. Just about every 3rd question on the exams, I would get an error message, it would close the window, and I'd have to go into it again. It really killed my concentration. As far as the material, it did help on the exam. I passed on my first attempt. But the bugs for the iPad need to be worked out so it isn't so frustrating.
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The questions on the test are totally different than the study questions. It's almost like you want the students to fail in order to extort more money from them for multiple tests
Thank you for sharing your feedback and concerns. We did attempt to contact you in response to your issue on Jan. 16,2026.
For further assistance, please contact our support team directly at support@psi.memorang.com.
They’ll be able to provide further assistance.
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Intuitive. Seamless. The summission prompt kicked me back to this field with an error telling me to use 50 characters. So i am now rambling a bit to make my corporate overseer feels validated in his/her life choice to exercise control over others in this venue.
I would feel a lot more confidence in this transaction if this actually found and let me view the certificate/transcript before purchase.
Thank you for your message. We did attempt to contact you in response to your issue on Jan. 17,2026.
For assistance, please contact HiSET Support directly at hisetsupport@psionline.com.
Easy and fast. Check out was fast and minimal effort. Choosing to purchase the practice test prior to taking my actual exam i hope will help me. Is site was easy to access and work with
Good I needed something to help me prepare for the journeyman exam so I looked this up and I preferred. It would've been in a book but this is fine. Hopefully this helps me out. Thank you.
I was recommended by Daphne Shaffer as the educator to purchase vouchers for students. Thanks it makes it easier than a PO for every student
Difficult to manage the practice tests and the tests were not helpful for the final testing. The final testing provided material to use during the testing, and it was not referred to during any of the tests. The questions on the tests asked about charts and graphs found in the mechanical code book I felt should have been provided.
Thank you for sharing your feedback. We’re sorry to hear about your experience with the practice tests.
For further assistance and to address your concerns in more detail, please contact our support team directly at support@psi.memorang.com.
They’ll be able to review your feedback and help you further.
Easy use until i was asked to do a 50 word essay easy use until i was asked to do a 50 word essay easy use until i was asked to do a 50 word essay easy use until i was asked to do a 50 word essay
Emailed and called customer service multiple times due to inconsistent information given. I asked if the pre-certification license I received would suffice and was told no. State of Wisconsin requires individual exams but DOES allow for a combined Life & Health pre-cert. PSI told me "no". So I was on a back and forth with the State Commissioners office, Xcel and PSI. Customer service reps seem to NOT be trained to handle issues other than simple requests. Emailing customer service is also terrible. 48 hour wait time AND email responses occur between 2am - 4am. Not Ideal.
Thank you for sharing your experience, and we apologize for any frustration this has caused.
For help with your pre-certification license or any exam-related questions, please email our support team at cdcareweb@psionline.com with your full name, email address, and details of your concern. They will coordinate with the appropriate team to assist you.
For any future questions or issues regarding your current practice test, please contact our support team directly at support@psi.memorang.com.
The experience was satisfactory, though I encountered some difficulties in locating the necessary resources and preparing for my upcoming exam.
It was easy to navigate the site. It did not hve the information that the Nevada Contractors Board website said it would have for information on testing, weighted areas of importance, etc.
No all I've done so far is buy the practice test so I can't tell you my experience yet. I gave three stars because you're making me do a review 30 seconds into purchasing my test.
Thank you for your feedback. We understand your concern. We did attempt to contact you in response to your issue on Jan. 17,2026.
For further assistance regarding your practice test, please contact PSI support at 866-589-3088 or email ptsupport@psionline.com.
They can offer further assistance.
Your test expiration dates are very deceiving and costs a lot of people lots of money with tests that expire the same day. Very unclear when bought
Thank you for sharing your feedback, and we’re sorry for any confusion. We did attempt to contact you in response to your issue on Jan. 16,2026.
For further assistance and clarification, please contact our support team directly at support@psi.memorang.com.
They will be able to help you further.”
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us, and congratulations on passing your exam on your first attempt! We did attempt to contact you in response to your issue on Jan. 18,2026.
We're sorry to hear about the technical issues you encountered. Your feedback is important and helps identify areas that need improvement.
For further assistance, please contact PSI Support directly at 866-589-3088 or email ptsupport@psionline.com. They will be able to provide further assistance.
We're glad to hear the material itself was helpful, and we truly appreciate you taking the time to share your feedback.