Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I think there should be a section that says "If you have a prepaid voucher code, enter it in the coupon/gift certificate box after adding the test to your cart." I had a very difficult time figuring out how to access my practice test that I paid for when I scheduled my exam.
Love the breakdown of information after answering questions so I know where I need to focus my energy studying, explanation of correct answers and option to assess self knowledge of questions before answering. Another bonus was as soon as I placed my order I almost immediately received the link to get started and had no issues logging on and using it!
This exam was easy to book once I set up my account and paid for my exam fee. I was a bit confused as to how to book at first, but I found the help page and it explained the step by step instructions. After that, finding the drop down menus and making the choices for selection were simplified and quick to get through.
Last time, this process was far too complicated and my order took 3 weeks just to get a call back. The representatives are very kind, but when they say they'll call you back and ask for a time, they don't call you back. Instead, to ensure a call, you can call repeatedly until one representative finally gives you the call back. That works.
Thank you for sharing your experience — we understand how frustrating delays and communication issues can be, and we appreciate your patience. We did attempt to contact you in response to your issue on June 7,2025.
For assistance with training resources, please reach out directly to hisetadulteducation@psionline.com. They will be able to provide the most accurate and timely support.
If you encounter any further issues, please don’t hesitate to follow up — your success is important, and we want to make sure you’re supported every step of the way.
Purchasing one of the exam practice test was the best decision. It gave me what the test will be like and also the actual test formality. I appreciate that it gave me explanations to all the questions i answered incorrectly, so that I can study those areas more.
Everything about this service has been difficult. Even this survey FORCES you to leave a certain amount of characters for it to be valid so you can post it. You really don't care about your customer's experience.
Thank you for sharing your feedback. We're truly sorry to hear that your experience has been frustrating — that’s certainly not the standard we aim for. We did attempt to contact you in response to your issue on May 21,2025.
To help us look into this further, please provide your full name, email address, and a detailed explanation of the issue you experienced with our support. You may send this information to cdcareweb@psionline.com.
If your concern is specifically about the practice test, please reach out directly to our dedicated support team at support@psi.memorang.com, and they’ll be able to assist you further.
We appreciate you taking the time to share your experience.
The official study material does not adequately reflect the complexity or structure of the actual test, leaving many examinees underprepared.
The test wording is often vague and lacks clear punctuation, which makes questions unnecessarily confusing.
Thank you for reaching out and sharing your concerns. We appreciate your input, and your experience highlights the importance of continuously improving the testing process. We did attempt to contact you in response to your issue on May 17,2025.
For further assistance and to ensure your feedback is properly addressed, please get in touch with our support team directly at support@psi.memorang.com.
Your feedback is valuable and will be taken into consideration.
Communication from PSI tends to be very prompt. I appreciate that when I have questions, there is always someone to answer.
Of note, as it seems the support center is based in South Africa, I would recommend advising customer service to speak slower to better understand guidance.
When registering it should clearly notify me that i needed to go to my email to reply to your email. It would NOT let me log in and I tried multiple times. I had to go through the trouble of calling your office. I am sure it probably stated it - maybe do a pop-up or larger print. Thank you
Thank you for reaching out, and we're sorry to hear about the trouble you experienced while trying to log in. We did attempt to contact you in response to your issue on May 15,2025.
For assistance with your account or login process, please contact PSI directly at 866-589-3088 or via email at ptsupport@psionline.com. They’ll be able to help resolve this issue promptly.
We appreciate your feedback regarding the email confirmation step. Your suggestion to make that instruction more visible—perhaps through a pop-up or larger print—is valuable, and we will pass it along to the appropriate team to help improve the experience for future users.
Thank you again for your patience and understanding!
I'm stunned by how user unfriendly your website is. Finding anything/everything was difficult. Buying the package only to have to call someone to access my package was time consuming and irritating. Lastly, I was asked which state I was testing for but NO STATE QUESTIONS are included. That feels deliberately misleading. Overall, a time consuming irritating and unpleasant experience with your website and policies/protocols.
We’re truly sorry to hear about your frustrating experience and appreciate you sharing this feedback with us. We did attempt to contact you in response to your issue on June 13,2025.
To help resolve this as quickly as possible, please reach out to our support team directly at support@psi.memorang.com.
They will be glad to assist you with accessing your package and addressing your concerns. Thank you for bringing this to our attention.
I wish there was some kind of paper study guide. I don't know why it seems this is very anti paper. I learn better with a book or paper than on the computer. Also test times are ridiculous. I can't get something for over a week. I work full time.
Thank you for reaching out and sharing your feedback. We did attempt to contact you in response to your issue on April 28,2025.
For assistance with study materials please contact 866-589-3088 or email ptsupport@psionline.com. They will be able to better assist you with available resources and options.
Wishing you the best as you continue preparing!
Many of the test preps repeat questions/ are often wrong. Quite a few of the questions cant be found in the relevant books. You should do a commercial/ residential combined prep as you technically sell that exam.
Thank you for reaching out. We did attempt to contact you in response to your issue on June 8,2025.
For assistance with your prep materials, please contact 866-589-3088 or email ptsupport@psionline.com — they’ll be able to guide you directly.
Let me know if you need anything else!
I took a Life and Health course and have to take two separate exams to accomplish my goal. I wasn't sure if I should purchase the Life and the Accident and Health practice bundles separately or combined. I chose to get the combined bundle. I hope it wasn't a mistake.
Thank you for reaching out. We did attempt to contact you in response to your issue on June 20,2025.
For help with your course and practice bundle, please contact our support team directly at 866-589-3088 or email ptsupport@psionline.com — they’ll be happy to assist you and make sure you have exactly what you need to prepare for both exams.
Best of luck with your studies!
Easy to download and take exam. I did receive my email following taking the exam, but the only attachment was my score sheet. I did not get an attachment with the questions, answers, rationales. I would have liked this.
I was pleased from the moment I walked in. I was greeted by a friendly, professional proctor who went through the initial process very efficiently. The testing environment was clean, well lit, and quiet. If I have to take another exam, I will not hesitate to go here again.
I ordered the Math test. It was very helpful to the student because it covered a lot of information that would be on the actual test. The answers to the test were understandable for the student. Had much success with the test
Very convenient, I absolutely appreciate this resource. This makes it that much easier for the ones who are unfamiliar with what to study since the conversion of the two licenses
Customer service excellent devoted helped me figure out why my application wouldn't go thru they went thru the whole thing on the phone so I'm able to take my exam im glad everything good with psi
I took my exam on psi it was too hard and english was too difficult please let make farsi questions for persian peole as other country like chinese and spanish... thankyou
It appears there seems to be a malfunction in the credit card field. I had to input my card three times. Finally on the third try it went through. Maybe check if there is a glitch in the system.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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Thank you for reaching out. We did attempt to contact you in response to your issue on May 31,2025.
For assistance with accessing your practice test, please contact PSI Support at 866-589-3088 or email them at ptsupport@psionline.com.
Please don’t hesitate to reach out if you need further help!