On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy website to use. Hopefully the test will give me good insights to what I need to study more
Looking forward to practicing. Low price was attractive. Thanks
The site was easy to navigate and I found what I needed right away.
The site and store are very confusing and support has not been to helpful. I am have lots of trouble figuring out the correct study materials for my c-2 exam
Quick response and easy to use. Nice to study on line for test.
Tuve que cambiar de nuevo mi pedido porque el anterior fue en ingles
Una plataforma fácil y creativa.
Con claridad en los pasos a seguir.
The website is easy to navigate. I love this because it explains everything clearly.
Not looking to be in a feature. Thank you... your help is important
Complicated, misleading and expensive. Here are more characters
Thank you for your feedback. We did attempt to contact you in response to your issue on Sept. 18,2025.
Please contact 866-589-3088 or email ptsupport@psionline.com for assistance with your concern.
Website is easy to follow and maneuver to find needed items to recertify. Only issue was during original checking out from purchases in cart, entire site shutdown. Otherwise, it was a good experience using the system to obtain needed tests
Purchase tests before, unable to use, so trying again. Not easy to use your web system
Thank you for reaching out. We did attempt to contact you in response to your issue on Sept. 14,2025.
For assistance with your concern, please contact support@psi.memorang.com. They will be able to help you with your purchase and web system access.
I have had multiple calls to your call center. They are NOT useful. It would be great if they can have knowledge on the materials to assist with recommendations. They know nothing about it. Your real estate section has too many options and the different options don't seem to make a difference. Maybe 2 or 3 options the most. It feels designed to confused and it did do just that to me. It would be helpful if your call center were US based as I struggle to understand their English. They are very kind and nice, however, this is a horrible, horrible system. I truly struggle tounderstand them
Thank you for sharing your feedback with us. We’re sorry to hear about the difficulties you’ve experienced.
For further assistance with your concern, please contact our support team directly at 866-589-3088 or email ptsupport@psionline.com.
We understand your frustration and truly value your input regarding both the call center experience and the real estate exam options. Your comments will be shared with the appropriate team to help improve our services moving forward.
Once I logged in with my information it was easy to choose what I need.
Asked questions that had wrong answers that they claimed were right. Not worth the effort, money or stress
Thank you for sharing your feedback. We did attempt to contact you in response to your issue on Sept. 14,2025.
For assistance regarding your concerns, please contact support@gmetrix.net. They’ll be able to help you directly.
Very clear site to navigate. Easy to order what I needed quickly
I can not access the practice test I paid for today. Why?
Thank you for your message. We did attempt to contact you in response to your issue on Sept. 13,2025.
For assistance with accessing your practice test, please contact support@psi.memorang.com.
The support team will be able to check your account and help resolve the issue.
Very hard to understand (because of accent) the telephone reps.
Thank you for reaching out. We did attempt to contact you in response to your issue on Sept. 13,2025.
To better assist you, kindly provide your full name, email address, and complete details of your concern by sending them to cdcareweb@psionline.com.
Would like to see examples of each package and discount when taking test at your site
Thank you for your message. We did attempt to contact you in response to your issue on Sept. 13,2025.
To better assist you, may we kindly ask for your specific package, full name, email address, and details of your concern?
Please send this information to cdcareweb@psionline.com so we can direct you to the support team who can provide the examples of each package and information on discounts when taking the test on our site.
It has been good so far
Having to write this many characters makes me want to rate lower.
This is my first time, and it was recommended by another manager
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out and sharing your concern. We did attempt to contact you in response to your issue on Sept. 18,2025.
For assistance, please contact 866-589-3088 or email ptsupport@psionline.com.