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From the business
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrit...
PSI Exams Reviews Summary
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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This was the best prep service that we can use to take the final test
In attempting to place an online order, your system indicated that my Visa credit card had been declined. I therefore went to my credit card website and the charge appeared as "pending", not only once but TWICE. I called your CS number, waited for 20 min on hold, only to be told there must have been an internet glitch, and the charges would fall off my account. I attempted the purchase a second time, with the same results. There is nothing amiss with my card and its credit limit is high. The charges are going through on the bank's end. I have wasted my study time on your system's "glitches".
I purchased this exam on 8/1 and logged out, as the Music Therapy exam has the option to return to the text. I was unable to find the link the my exam when I went back to my email. I called to get the link and access code resent and they were unable to. I have my exam this week, so I wanted to practice this last exam right before. I would like a refund for at least my original exam B practice test as I was unable to complete it.
Thank you for reaching out. We're sorry to hear about the difficulties you've experienced with accessing your Music Therapy exam practice test and we did attempt to contact you in response to your issue on Aug. 28,2024.
Please contact our support team directly at 866-589-3088 or via email at ptsupport@psionline.com for assistance with this issue. They will be able to help you with any access problems and provide further guidance.
If there’s anything else we can assist you with, please let us know.
Easy to navigate through the page. Keep up the great work...
User friendly would appreciate if the dates corrected format
Great. PSI has the product and service and convenient testing I need.
Thank you for reaching out, and we're sorry for the confusion regarding your purchase. We did attempt to contact you in response to your issue on Aug. 24,2024.
For further assistance, please contact our support team at support@psi.memorang.com. They can review your purchase details and provide clarification on the test access.
Thank you for your understanding, and please let us know how we can assist you further.
Nice and wanted to learn and pass the test I need help to pass the test exam
Instructions were easy to follow. The visuals were very helpful.
Had two questions in the practice test that I purchased had incorrect answers only and no correct answer, when I clarified with the AI they told me that I was correct and that it did not provide the correct answer.
Thank you for bringing this issue to our attention. We apologize for the errors you encountered in the practice test. We did attempt to contact you in response to your issue on Aug. 24,2024.
For further assistance, please contact our support team at support@psi.memorang.com. They can help address these.
Thank you for your understanding, and we appreciate your patience.
Procedures are quick and easy when I need to make a purchase.
Okay
Thanks for placing order thanks thanks thanks thanks thanks
So far it has been ok experience. I will know better after taking the practice test. Ask me again after I take the practice test.
Good expierence!
This paractice test is fery beneficial for my real estate exam that will be tomorrow August 23.2024.
I studied The real estate with Global Real Estate School; I think is one of the best!
I am glad about the oportunity to familiarize with the real exam.
Terrible customer service. This is my 2nd time trying to purchase this test because I still have one purchase pending after not getting any test prep in return!
Thank you for reaching out, and we sincerely apologize for the issues you’ve encountered. We did attempt to contact you in response to your issue on Aug. 24,2024.
For immediate assistance, please contact our support team at support@psi.memorang.com. They will be able to assist you with the pending purchase and ensure you receive the test prep materials you need.
We understand how frustrating this experience has been, especially after multiple attempts.
Thank you for your patience.
This system is easy to use and navigate. I had to reset my passwords and the process was easy.
6 attempts to purchase with an Am Exp Card! All denied Why Why Why then use Mastercard and approved. Why indicate accept Am Exp and then frustrate customer over last 10 days
Thank you for bringing this to our attention, and we apologize for the inconvenience you’ve experienced. We did attempt to contact you in response to your issue on Aug. 23,2024.
For immediate assistance, please contact our support team at 866-589-3088 or email us at ptsupport@psionline.com. They can help resolve any issues related to your payment attempts.
Thank you for your patience and understanding. Please don't hesitate to reach out to our support team for further assistance.
Very nice and helpful staff. I took the test in the comfort of my own home. I would reccomend this to everyone.
Very Easy to set up! I also like that you have mult. Packages to choose from.
It's is great to have another way to past this journeyman plumbing test
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this issue to our attention. We apologize for the inconvenience you've experienced while attempting to place an order and we did attempt to contact you in response to your issue on Aug. 28,2024.
To resolve this matter, please contact our support team directly at support@gmetrix.net.
We understand how frustrating this situation must be, especially when it impacts your valuable study time.
If there’s anything else we can assist you with, please let us know.