Overview
PSI Exams has a rating of 3.9 stars from 7,847 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PSI Exams most frequently mention practice test, great experience and study guide. PSI Exams ranks 11th among Education sites.
The proctor for my exam failed to show after an hour. I have been on hold with customer support (phone and email) for over an hour. I was scheduled to take a state exam on 12/4/2020 at 2:00PM. I launched the website's secure browser to take the exam and was told that identity verication could take up to fifteen minutes. After 20 I relaunched the browser and repeated the process at 45 minutes. After an hour I was still unable to take my test, and called customer service. I have been on hold for over an hour and a half. While I waited for customer support and a proctor, my supervisor contacted their online support team. She was told there was one person ahead in the queue. This took an hour as well with no response. I called again and was eventually told by customer support that it must have been a technical issue, as their proctors were most likely not at fault. An hour later, and after incredibly rude service, the issue is still not resolved. An absolutely horrible experience.
I could not believe that State of Washington Real Esate agency using PSI service because this comany is the most fraudulent company that I ver experienced in my real estate career. I went the their website to reschedule and I did that. I would like to confirm that scheduling and not they could not find the information. But they charged my absent exam to my credit card. What a terrible company that i have to deal with.
This is my second time purchasing this test. I purchased it yesterday and I did not receive my code. I sent emails to support. This was very frustrating. I would like a refund. I hope I receive my code this time and a refund for the first. -Donte
Hi Donte, we have sent you a message last June 20,2023. However, we have not received a response.
Thank you for sharing your experience with us. We apologize for any inconvenience.
Once you place your order, you will receive a second email containing your access code. Once received, you must create a GMetrix account and redeem your code to access your practice test.
If you encounter any further issues or need assistance, please feel free to send us an email at CDcareweb@psionline.com and we will do our best to help you.
We hope this issue will not prevent you from achieving your goals and we wish you the best of luck in your preparation for the journeyman test.
Your website is was very easy to use and I considered it to be an extremely user friendly website.
I took the real estate examination on November 13 both of them national and estate portion. I passed the estate. So I was schedule November 27 to retake the national portion. After the test the receptionist couldn't give me my score because her system wasn't working properly. So I have to call psi support. They have being creating so many tickets that NOBODY is checking. Is being over a month that I don't have any answers. I was talking with this specialist Michelle Mclaughlin and she stops answering my emails. The last time I called them they said that the tickets were sent to the wrong department so she will request them to mail my score. It's being a week from that conversation. This experience from PSI I wasn't expecting is unbelievable what a lack of professionalism.
We hope this message finds you well. We understand the urgency of your situation and apologize for the inconvenience you've faced in retrieving your exam score.
To expedite the resolution process, we recommend reaching out directly to our candidate team by providing the following details via email at CDcareweb@psionline.com:
- Full Name:
- Exam Confirmation Number:
- Details of Concern
Thank you for bringing this to our attention, and we look forward to assisting you in resolving this issue.
I paid for my nd broker test and I was scammed into purchasing a practice test that consisted of 70 multi choice questions that is irrelevant to my nd broker exam. The nd broker exam is a simulation test. I should have received a simulation practice test, not a multi question test that is not the format I'll be tested on. This is a scam.
Thank you for reaching out, and we appreciate your feedback regarding the accessibility of our state test prep materials. We did attempt to contact you in response to your issue on January 12,2024.
To address your concerns, we recommend contacting our candidate support team at wta@goamp.com or by phone at 913-895-4828.
If you have any further questions or if there's anything else we can help you with, please don't hesitate to reach out to our candidate support team.
I called for help about a payment not working and i was told to just "try again later"... if i would've known i was calling for help, to be sat on hold- to be told to just "try again later" i wouldn't have called.
We're sorry to hear about your frustrating experience and we did attempt to contact you in response to your issue on September 30,2023. We apologize for any inconvenience you've faced. If you encounter issues with payment or any other concerns in the future, please don't hesitate to contact us via email at support@psi.mail.memorang.com.
We're here to assist you, and we appreciate your feedback. If you have any further questions or need assistance with anything else, feel free to let us know.
I have been trying to take my NJ life insurance exam for over a month now. I am 34 weeks pregnant and had to reschedule due to a hospital visit and was told to email to reschedule without having to repay. This took 2 weeks to achieve. Then I thought I'd buy the practice test which I paid for to only find out it is not compatible with my Mac. No refund. Finally got to retake my test AND WAS GIVEN THE WRONG EXAM! When I asked half way through the exam what I was taking I was told the title of the wrong exam. To reschedule I must email and was told I could reschedule for the next day. It is 4 days later. No email back after several attempts. Now on hold AGAIN after being hung up with multiple times to try and retake this exam. I have never dealt with something like this in my life. The fact that this bussiness is still up amd running and companies are using it for testing is SHOCKING!
I signed up for the practice test with booking for my test appointment and once I got through the test once it didn't allow me to continue to practice. I have had to pay for the same test 3x times- total rip off
We're sorry to hear about the challenges you've encountered with accessing the practice test and the inconvenience you've faced in having to pay multiple times. We did attempt to contact you in response to your issue on November 9,2023.
To better understand and address your specific concerns, please reach out to our support team at support@gmetrix.net. They will be able to investigate the issue and provide you with the necessary assistance to ensure you have access to the practice test you've purchased.
Thank you for bringing this to our attention.
My exam was cancelled due to therir technical issue. I was told to rescheduled. After two weeks, I still don't have a schedule. I call almost every day to get a schedule. I was hold for a long time every time. The longest time I was on hold was 1 hour and 56 minutes. I then hang up.
Hi Hongyan, we're so sorry to hear that your exam was canceled. We can expedite help you get scheduled, please email us at cdcareweb@psionline.com with the details of the exam you'd like to schedule.
Thank you,
Samantha
Clean and easy to use thank you very much very appreciated ll
I hate that this place is my only option to take my exam. I scheduled to take my life producer online since covid is an issue and when I went to log in the exam wasn't generating. You can't get a hold of anyone on customer service, I've been on hold with their number for more than 3 hours at this point without getting through to anyone. I drove down to the actual store to see if they could help me in person and they said they couldn't help me there. I can't even reschedule my exam online since I have a record in place, so I'm not sure what to do. Why is this so incredibly difficult? I just want to pay a fee, take a test, and move on with my life.
Had some issues but Beth V. fixed me right up. Thank you Beth :)
Very complicated process. The instructions difficult to follow.
Excellent Service, easy to follow website, I'm very happy!
Ordered testing materials for a real estate exam preparation.
Everything is good. Thanks, I can learn more with those questions.
I had to pay for the test twice due to it not showing up on my PSI account. I reached out to PSI to let them know all my information was gone off my account. They confirmed my testing date but that doesnt help with my test I already paid for not being on there.
Hi Jennifer, we have sent you a message last May 29,2023. However, we have not received a response.
Thank you for bringing this matter to our attention. We apologize for any inconvenience you have experienced regarding the missing test on your PSI account and the need to pay for the test twice. We understand your frustration and would like to assist you in resolving this issue.
To further investigate and address your concern, we kindly request that you send us an email at CDCareweb@psionline.com. Please include your statement of account or any relevant payment documentation, along with a detailed description of the situation. Our team will review your case and work towards a resolution.
We apologize for any confusion or inconvenience this may have caused and appreciate your cooperation. Rest assured, we will do our best to assist you and ensure a satisfactory resolution.
Thank you for your understanding, and we look forward to receiving your email and assisting you further with your concern.
I've been in a loop getting to get the Washington State Broker practice exam. Paid for it, got the redemption code, took the 130 question rest and then found out it was the National Salesperson test, not the Washington Broker exam test I paid for and needed. In a bind now, my test is tomorrow and I spent several hours this evening trying to get the correct exam. Just paid for it again so I can hopefully get the Washington Broker test.
We apologize for the inconvenience you've experienced and we did attempt to contact you in response to your issue on October 26,2023.
To address this issue, please contact email ptsupport@psionline.com. They should be able to assist you in resolving the situation.
Thank you for your patience, and we wish you the best of luck with your upcoming test.
I went to take my exam and they canceled because they didn't have internet. No one call or send email about it. I have to take day off, pay for baby sitter and drive 44 miles. I call PSI and they just apologized. Apologies will not pay for my gas and baby sitter. They are the wors I home a take my test and don't have to deal with them never again. Shame on them
Hi. We're sorry for the inconveniences and please allow us to further assist you. Please send an email to cdcareweb@psionline.com and we'll be more than happy to help you. Thanks!
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We never want you to feel that way, Sam. Let us help resolve this issue for you. Kindly send an email to cdcareweb@psionline.com for assistance. Thank you.