ProvidentMetals

They are awesome. I've placed many orders thru them and have been very satisfied. No damaged goods so far. As to the waiting time, if you want it sooner pay by credit card. The way I look at it is, I don't plan on selling anytime soon so why worry bout it taking a few weeks. Waiting a few weeks and paying $. 84 per ounce over spot is better that getting right away and paying $5+ dollars over spot. Quitcha Bittcchinn' and keep stacking. Jon

Ordered 7 BU silver coins on 10/29. Paper check mailed 11/1. They received check on 11/8. Website said order shipped 11/12. On 11/13 I emailed them asking where the tracking info was. To them, "shipped" means that a label was printed, it does not mean they actually shipped anything. Two days after that I received tracking info. I received the order 11/19. Upon inspection I see that the 2021 Niue Athena Owl Stackable 1 oz Silver Coin BU coin has visible scratches on two different areas of the edge. Their response was that my understanding of a BU coin is flawed and I am to expect "slight marking". I have been ordering BU coins from silvergoldbull dot com for a very long time. I have never had any BU coin from them arrive with scratches like this. They offered to replace the coin and give me a $10 credit. I call BS on their BU grading and assume that they try this with new customers to get rid of their damaged stock. Due to this, their shipping speed, their misleading "shipped" status, I am going back to silvergoldbull.

My first order included copper rounds and bars and nickel rounds. Somewhere around 24 in all. When I received them they had scratches, gouges, and finger prints on them. I put my comments on one of the items and immediately got a call from Robert. He never once offered to replace the items and assured me that they were taking all the necessary precautions to keep the coins from damage and that it must be from the supplier. It's obvious that Provident doesn't care what the conditions of the coins are when they send them out and they surely don't stand behind their products or they would have offered to replace the damaged items. Instead Robert offered me free shipping on my next order and that he would put it on my account and all I had to do is let them know when I made an order. On 8/28/13, I made another order and paid with a credit card as I usually do. I sent an email to them letting them know that I had free shipping. Here comes Robert again. He states that he can not give me free shipping on a credit card order and that I would have to call it in or pay by check. I promptly, before my order was processed, told him to cancel my order. He wrote back and said that if they canceled my order I would have to pay a MARKET LOSS penalty. I will never order anything from this company again. BEWARE! DON'T THROW YOUR MONEY AWAY ON THIS COMPANY. They will take you for every cent they can. They have way too many loopholes. Read the MARKET LOSS POLICY very carefully. Once you get a confirmation number you can't cancel it, even though the payment has not been processed. DON'T GET CAUGHT.

Really don't understand why the reviews are so bad for Provident just on this site.
Elsewhere the reviews are good. I will add mine to that list.
12 purchases over 5 years. No issues. Yes if you pay by check you will wait 5 days before they even put your order in line to be filled. (they tell you this).
Then they have to pick your order which may take three days. (they tell you this) (It never takes three days) and then you have to wait on UPS or USPS or whomever to ship it to you. If your after instant gratification go to your local coin shop.
12 PURCHASES OVER 5 YEARS... NO ISSUES Good Company

Ordered 10 1 oz silver rds-- 5 were unacceptable- milk spots etc. clearly Prov sent me heavily milk spotted coins a blind man could detect--as I told Prov over the phone I am thru accepting blemished coins from them- went thru the hassel of sending 50% of the order back--now that is unacceptable in my world... will reduce my purchases from Prov/jm bullion {one and the same company} until they act with better business ethics. You folks at prov/jm NEED TO TIGHTEN UP YOUR QUALITY CONTROL. Me? Well we're thru doing business maybe forever--just to many screws ups on yall's part.

I purchased two silver 45ACP bullets recently. They both were inferior. One had a blemish on the side and the other hadn't been polished. I could still see the machine marks on it. I sent photos in and was told there was nothing wrong with the product I received. They said they would replace them but there would be no guarantee the replacements would be any better. Then they said that If I sent the bullets back they would issue me a credit.

My problem is that I don't trust them. I can't see me returning anything to them for any reason. I honestly believe they might steal them from me and never issue the credit or the replacements.

I do not trust these people and will never spend another dime with them. I suggest you avoid them like the plague.

Apparently Provident Metals is making a bad habit out of taking money for a material they don't have in stock without telling people it's not available.

You made a big mistake with me when you told me that you couldn't buy those Egyptian coins after the 30th of November.

They are still available for sale today December 13th 2016. That's false advertising as far as I'm concerned and you will pay for it. I also wasn't notified that a small item over 2 weeks ago that was paid for instantly wasn't in stock.

Only through a series of phone calls and emails about an able to get any response from Provident.

Offering to give me a credit on a card that I no longer use. They paid no attention to that in the email completely overlooked like I was talking to myself.

Go to JM Bullion folks I have no trouble with them ever.

Seriously disappointed, offended

Captain Lance W Pratt
CEO wizard environmental Technologies.

DO NOT USE THIS COMPANY!

I placed a $250 order with Provident on April 10 (nearly 2 months ago). The shipping label was created and the order never went any further. Weeks after I placed the order, Provident wanted me to call the Postmaster General to report theft, sign and scan a letter certifying that I never received the order, and that they'd send it to their "claims department". Multiple calls and emails later, they always reply with they'll follow up with their "insurance company" and that they will get back in touch with me. I never receive a follow up, I have not been offered a replacement of my order, not a refund... despite the fact I have requested numerous times. I have placed several orders with this company in the past, but thank God this was not one of my high purchase orders. I have since placed all my orders through Apmex and SD Bullion. They have outstanding customer service, their customer service reps aren't cold on the phone as I have experienced when speaking with Provident customer service, and 2 months later I have yet to receive a follow up phone call providing me an update on my missing metals. Save yourself the headache and the chance of this happening to you. This company is despicable in the way they handle their customers. I will be reporting them to the BBB, despite the upstanding reviews others may have left. If you want to gamble with your metals and your money, order from Provident Metals. Otherwise, stick with a reputable dealer.

I have made 14 purchases from Provident Metals since 9/25/13. I've purchased silver bars of different sizes and a few coins. I have never had a problem with the quality of the silver or the shipping time. By paying with a personal check, I've gotten the best price and Provident will ship free if I buy one of the items that qualify for free shipping. The savings on the shipping is well worth the items I've bought. As for the shipping time -- they clearly state it takes up to 3-4 weeks for processing an order paid for by personal check and I am not in such a big rush to receive my silver. Most of the time I've received my orders in advance of their shipping policies and they also update the status of my orders on my personal account page. As I see it, no matter from whom you purchase, there may be issues from time to time --that's life. I've purchased silver from other companies and had issues with them but things were eventually worked out. Provident, thus far, has been excellent and I will continue to buy from them. When I see people complain about the shipping time I wonder why they are so fussy about "getting their order" RIGHT AWAY. If you're going to behave like an amateur, my advice is to find some place where you can physically go, pay them, and get your order on the spot. Otherwise, when you purchase anything that has to be processed and shipped, etc... have patience... or stop buying altogether. Peace. :)

I chose them based on reviews but have had a lot of issues. I made around eight orders over the last year and had a problem on half the orders with very poor quality coins or damaged cases on items like coin proof sets. I also got 10oz silver bars that were supposed to be individually sealed where half of the packs were broken open. After requesting replacements for very poor quality coins or damaged items on my last order time they refused to replace a 1962 mint set that is severely tarnished (it should have never been sold at the full price of what a good quality set would cost with what I received being of such low quality) and they told me they will no longer replace ANY damaged items I receive from them in the future.

Obviously I told them how disappointed I was with them considering they are the ones who choose the products and package them for shipping. They do not use sufficient, and by that I mean hardly any, packing material to protect the products during shipping. If you are shipping a silver or gold bar that won't matter much but when shipping coins sets in plastic cases it matters a lot.

A good retailer who had sent broken and poor quality items to a customer so often should apologize for these issues and make assurances that it is not normal instead of telling that customer they will no longer fulfill the return policy they have purported to me so many times as their policy of replacing any damaged items.

Do not buy from these guys.

This was my first time buying silver, I spent a little over 900$, The next day I looked at my bank account and I was charged twice I didn't contact them yet but definitely wouldn't recommend