Stephen W.

DO NOT USE THIS COMPANY!

I placed a $250 order with Provident on April 10 (nearly 2 months ago). The shipping label was created and the order never went any further. Weeks after I placed the order, Provident wanted me to call the Postmaster General to report theft, sign and scan a letter certifying that I never received the order, and that they'd send it to their "claims department". Multiple calls and emails later, they always reply with they'll follow up with their "insurance company" and that they will get back in touch with me. I never receive a follow up, I have not been offered a replacement of my order, not a refund... despite the fact I have requested numerous times. I have placed several orders with this company in the past, but thank God this was not one of my high purchase orders. I have since placed all my orders through Apmex and SD Bullion. They have outstanding customer service, their customer service reps aren't cold on the phone as I have experienced when speaking with Provident customer service, and 2 months later I have yet to receive a follow up phone call providing me an update on my missing metals. Save yourself the headache and the chance of this happening to you. This company is despicable in the way they handle their customers. I will be reporting them to the BBB, despite the upstanding reviews others may have left. If you want to gamble with your metals and your money, order from Provident Metals. Otherwise, stick with a reputable dealer.