Ordered 7 BU silver coins on 10/29. Paper check mailed 11/1. They received check on 11/8. Website said order shipped 11/12. On 11/13 I emailed them asking where the tracking info was. To them, "shipped" means that a label was printed, it does not mean they actually shipped anything. Two days after that I received tracking info. I received the order 11/19. Upon inspection I see that the 2021 Niue Athena Owl Stackable 1 oz Silver Coin BU coin has visible scratches on two different areas of the edge. Their response was that my understanding of a BU coin is flawed and I am to expect "slight marking". I have been ordering BU coins from silvergoldbull dot com for a very long time. I have never had any BU coin from them arrive with scratches like this. They offered to replace the coin and give me a $10 credit. I call BS on their BU grading and assume that they try this with new customers to get rid of their damaged stock. Due to this, their shipping speed, their misleading "shipped" status, I am going back to silvergoldbull.