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ProSoccerUK

How would you rate ProSoccerUK?
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GB
1 review
1 helpful vote
Follow Tim H.
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This is the worst site ever!
I ordered the Kit and it took about 2 months to arrive.
The kit was far too large so I phoned up asking to return the items. I was told that when I ordered over the internet I was told there would be no return policy!
However when I pointed out that I ordered over the phone over the phone the manager Lionel SAUNDERS was abusive and told me that was too bad!
I pointed out that all I wanted to do was change the size of the shorts but he refused.
I look forward to seeing him in court!

Date of experience: August 10, 2012
GB
1 review
0 helpful votes
Follow Raymond B.
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Made an order for 14 full adidas kits from this site spoke to them told them the usual I need them ASAP told get them asap

Try to call to no joy ringing phone for hours on end then look up a review site try that number and some guy picks up tells me wrong number try again so I try the old number and a girl picks up told ill call you back... days... weeks pass no call

Still not got my kit! Our teams start on july so hope to have it by then!

DO NOT USE THIS LOT EVER! Even if your kits free you will still be upset

Date of experience: May 15, 2013
GB
1 review
4 helpful votes
Follow Rhys A.
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I ordered a kit from this joke of a company on the 19th August 2010, it is now the 14th September 2010. Let's not forget that on this companies website it says 'Available for quick delivery' underneath the kits, now i'm not and unfair person but quick delivery to me would mean 2 weeks, as you can see it's nealy a month now and they still haven't delivered. Best part is, I contacted these clowns and asked about my kit and they told me it would not be in stock for another 2 weeks, so I asked have you got another kit in the colours I needed in stock, Nicola said yes we do, so I said I'll have that one then, she then promised me I would have it the week after speaking with her, needless to say 2 weeks later, still no kit has arrived. If you need a kit in a hurry don't deal with these people, in fact if you want an easy order process and good company to deal stay well clear. I shall be taking further action if these people do not come back to me by the end of the week.

Date of experience: September 14, 2010
GB
1 review
0 helpful votes
Follow Tank E.
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As everyone else has pointed out, this company are a bunch of Cowboys. Told me 7-10 days for delivery at the point of sale, finally got the kits delivered 8 weeks later. Everytime i phoned to chase the order they made a different excuse, lying through their grubby teeth. The woman on the phone has the manners of a sewer rat and was rude and aggressive when pushed on why the kits still hadnt arrived.

They're clearly a bunch of monkeys who hold no stock whatsover and seem to be ordering everything in from the far east, hence the huge delivery times. I'd suggest spending your money somewhere else as this mob know nothing about customer sevice and just want to get their hands on your money and will spout nonesense lies in order to do so.

You've been warned.

AVOID AT ALL COSTS...!

Date of experience: January 26, 2013
GB
1 review
0 helpful votes
Follow Jason M.
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Ok so i waited 4/5 weeks for my kit but when it arrived it was FANTASTIC! And well worth the wait... I purchased a cheap kit and had to wait for it to arrive but the quality was great for the cheap price i paid for it and the Team gave me greif over the weeks we waited but were over the moon when they saw it all printed and ready to wear for the match. Not sure us looking like pro's will make us play like pro's but thank you prosocceruk for your help with sorting out the logos for the kit and the speedy delivery once it had finally arrived to you.

Date of experience: September 14, 2011
GB
1 review
1 helpful vote
Follow david j.
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Having ordered a youth football kit with numbers, club badge and sponsors logo, and paid in advance i am still waiting for the kit 8 weeks later. I have spoken to 5 different people and given my phone number each time with each person promising to phone me back. I am still waiting for that phone call!. I have e mailed them 3 times with no reply so i am obviously very angry, as is my sponsor. PLEASE DO NOT USE THIS COMPANY.

Date of experience: August 8, 2011
GB
1 review
0 helpful votes
Follow paul e.
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NEVER EVER EVER USE THIS SITE!

I purchased bibs at the start of the month and immediately cancelled realising the size was wrong. They confirmed I would be refunded but three weeks later NO REFUND!

Impossible to get through by phone and I mean IMPOSSIBLE and email chasing my refund was ignored

I have had to fill in a Visa Dispute Form from my bank to try a retrieve my money

STAY AWAY!

Date of experience: September 21, 2012
GB
1 review
0 helpful votes
Follow stacey j.
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I have fallen into the same trap i ordered a new kit £500 on the 25 AUG and guess what still no kit they told me it was adidas so i contacted them, they have no problems with there stock levels, i asked three weeks ago for a full refund and was told to wait 10 days as yet NO money and i can't get any answer on the phone, i have just contacted trading standards and watchdog as they are taking the mick!

Date of experience: November 10, 2010
GB
1 review
0 helpful votes
Follow rhys j.
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Thank you Nicola
April 14, 2013

Thank you Nicola

Order received, all present and correct. Many thanks for your excellent service!

We will be in touch for some rainjackets very soon!

Date of experience: April 14, 2013
District of Columbia
1 review
1 helpful vote
Follow Hugo S.
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I ordered £2,100 of kits from this website, and first of all they never sent an invoice, but took the money out my account, so I had no proof of purchase. Eventually they typed up an invoice in an email, but it was really unprofessional.

The kits took 3 months to arrive, WAY over their 21 day limit. I couldn't contact them (through email, phone or even lawyers letter), and I had no idea whether my kits ever came. When they came, 3 of my shirts had no numbers on them, despite the fact I paid for them all to be numbered, so I've had to pay to get them numbered.

The kits were decent quality, but the hassle and worry were not worth the product. ABSOLUTELY AVOID AT ALL COSTS!

Date of experience: November 15, 2010
GB
1 review
0 helpful votes
Follow Ellen G.
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I needed a certain shirt for my son as i had ruined his in the wash, i was advised that delivery was approx 10 working days and that i would not get the shirt before Christmas which was a nightmare as my son had a charity match he needed it for on the 22nd. All the staff were so helpful and managed to locate one in the showroom slightly bigger than i needed but i was so grateful, the shirt was printed and sent within 48hrs... so impressed and grateful and the shirt arrived on the 19th in plenty of time for hil Match... Thank You

Date of experience: December 30, 2011
GB
2 reviews
0 helpful votes
Follow Laura H.
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Very happy with service. Delivery was quick and all items were as described.
Great customer service and delivery was made the next day...

Date of experience: May 29, 2022
GB
1 review
0 helpful votes
Follow Daz S.
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I ordered £99 kit and they came in 48hrs, All the Kids were so excited to be wearing their new kits so quickly! Great great website

Recommend to anyone

Date of experience: March 31, 2011
GB
2 reviews
5 helpful votes
Follow BRIAN R.
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We orderd to sets of strips to goalie kits in august we just got or second kit and goalie sets 1st of october. Will not use or recommend these to any 1 or anything full of crap on the phone. Absolute joke in customer service
Could have bought a set of ebay from china quicker. Would not even give them a rating that bad. Everybody be ware stay clear of PRSOCCERUK.CO.UK THERE ARE A COMPLETE JOKE HAD TO GIVE THEN 1 STAR.

Date of experience: October 1, 2012
GB
1 review
3 helpful votes
Follow Simon S.
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I ordered some kits totalling £175 about 3 weeks ago. After not hearing a word I started to chase up the order after a couple of weeks. After about 6 phone calls and being told I would be called (I wasn't called back at all) I found out that parts of the kit would take nearly 2 months to become available. Last week I then cancelled my order and was told that the refund would take 48 hours to be back in my account. Low and behold it is a week later and no sign of a refund. Today I finally managed to get through on the phone before 5pm, and I was asked to hold on while the woman went off to find out some details. I was left on hold for nearly 40 minutes, clearly she didn't want to confront me because it was a refund and most likely clocked off, leaving me waiting on the phone! I've had to get the bank involved to reverse the charge and get my money back that way.
Absolutely shocking customer service from this lot. By email, they are unhelpful, dismissive and patronising, and on the phone they are simply useless! Please AVOID AT ALL COSTS!
I ordered other kits from a place called Kit King and the manager told me to find this website to see how bad Pro Soccer UK are! You have been warned!

Date of experience: August 24, 2011
GB
1 review
1 helpful vote
Follow Danny j.
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Great quality kit and good value for money, definitely would recommend to others! Arrived in a timely manner fully printed.

Date of experience: February 11, 2019
GB
1 review
0 helpful votes
Follow Jason s.
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Great quality priced kits and speedy delivery, would recommend. Will be using again in the future for our away kit.

Date of experience: December 28, 2017
GB
1 review
6 helpful votes
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If I can spare one person from making the mistake of ordering from this company creating this review will be worth it. To make things brief, kit ordered in August (and money taken from account), now in November - no kit, no refund - no contact. Banks involved, legal advice obtained, a total nightmare. I should have know better - If I couldn't contact them, which I couldn't, then I shouldn't have ordered from their 'slick' website. AVOID AT ALL COSTS. YOU WILL PAY THEM MONEY AND THEN NEVER BE ABLE TO CONTACT THEM, try and phone/email them - it's a JOKE. They deserve a zero but I have to give them a '1' :o(

Date of experience: November 10, 2009
Ireland
1 review
0 helpful votes
Follow Deirdre K.
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Ordered our team kits with prosocceruk, had placed the order and paid when saw the reviews in this page. Needless to say I was very worried and had thought I was definitely going to regret spending £300. I rang them and confronted them on the bad reviews and asked them for a comittment in writting my kit would arrive in the 10days. I am happy to say they did arrive on time (on last day of 10 working days), the correct sizes and printing. Everything I asked them to supply came and in the correct colours. The only only thing I would mark them down on is the printing quality. Although it looks good you can tell that it will not stand up to prolonged washing. Oh and also the socks were not a great match to the kit. The kit itself is fairly good considering the price £11 each. Overall I am very happy with the service... genuinely found them ok to deal with but maybe it was because I was ordering stock items. I can understand how you may read some of these and be put off but based on our experience I would recommend them. Deirdre Kane, Piltown Ladies AFC, Ireland.

Date of experience: July 5, 2013
GB
1 review
3 helpful votes
Follow Scott P.
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I run a football team in West Lancashire League and have a good squad of players whom have played at a decent standard, many of whom have played in The Unibond League.
Building this side made me invest in a kit to match the team so i ordered £1400 of kit from ProsoccerUK.
The kit i chose was by adidas as was the tracksuits.
The girl on the phone said that if i placed the order with them we will get the kit within 10 working days.
We paid in full and are now awaiting the order 7 weeks! After it was paid for.
We play our 7th League game this weekend in last seasons old kit.
We promised the players the best quality kit but sadly it has yet to arrive.
The worrying thing is there is only 1 number to call this company and nobody ever answers the phone, i was also once on hold for 22 minutes and when she came back to the phone she thought i was someone else!
I seriously have doubts whether this company really exsists or if its an internet scam?
I would advise anybody to avoid this company if you can call them that and will spread the word once our website is launched.
AVOID THEM AT ALL COSTS

Date of experience: September 2, 2010

Overview

ProSoccerUK has a rating of 4 stars from 74 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ProSoccerUK most frequently mention football kits and new kit. ProSoccerUK ranks 4th among Soccer sites.

service
5
value
5
shipping
5
returns
1
quality
5