ProSoccerUKReviews 74

Ordered a full Adidas team kit, was emailed saying delivery is normally 10 working days. After a couple of weeks of hearing nothing, I called them, I was then told that there would be a delay which is Adidas' fault. It's been 2 months since then and still I haven't got the kit, the season has started and we have no kit! I've called them at least 25 times for an update, if they say they will call you back they definitely won't! I was finally told that they still dont have the long sleeved kit i ordered online but they do have short sleeved so I agreed this would do just to speed things up, I was then told they dont have the adidas socks I ordered but they do have their own unbranded ones. I said that this would do as a gesture of good will as a temporary measure and that when they do get the socks I ordered I would have them. To this I was told that I would have to pay for these unbranded socks but not only that, that I would have to pay an additional £5 delivery for the Adidas socks! I obviously declined and ordered the socks seperately elsewhere (which turned up today) I asked for a proof to be emailed to me, after requesting this about 5 times I finally got a Micky mouse copy and paste job which a 10 year old could have done on paint, either way I confirmed it as we need the kit. I was promised that we would have it for this weekend, was it delivered today? Was it *******@ck! I've never ever dealt with a more poorly run company in my life! I find it very strange that their phone is constantly engaged and if you are lucky enough to get a ring it will more than likely just ring and ring and ring. Please do not order from these cowboys!

This is the worst site ever!
I ordered the Kit and it took about 2 months to arrive.
The kit was far too large so I phoned up asking to return the items. I was told that when I ordered over the internet I was told there would be no return policy!
However when I pointed out that I ordered over the phone over the phone the manager Lionel SAUNDERS was abusive and told me that was too bad!
I pointed out that all I wanted to do was change the size of the shorts but he refused.
I look forward to seeing him in court!

I needed a certain shirt for my son as i had ruined his in the wash, i was advised that delivery was approx 10 working days and that i would not get the shirt before Christmas which was a nightmare as my son had a charity match he needed it for on the 22nd. All the staff were so helpful and managed to locate one in the showroom slightly bigger than i needed but i was so grateful, the shirt was printed and sent within 48hrs... so impressed and grateful and the shirt arrived on the 19th in plenty of time for hil Match... Thank You

I know i've given this one star but there isn't an option for none. This company are an utter DISGRACE!

I ordered some rain jackets for my team and after waiting weeks for it to arrive, all the sizes were incorrect. I spoke to a Dave Smith who was supposed to be the supervisor. He said i would have to pay a £15 re-stocking charge even though it was not my fault. Why oh why does this guy work in customer service. During quite a heated converstaion and getting knowhere, he went on to say that he didn't care about my order. I was flabagasted! I said that I expected to be treated better than that. What he said after that i just couldn't believe. He said "If you don't like it, then F@#k off somehere else. Now I know why British industry has gone down the pan.

I asked to speak to the manager and he said that he wasn't in, so i called him back the following day. I spoke to Lionel (supposed manager). When I told him about what was said he went completely silent, he didn't seem bothered and said i would have to write a letter and he would look into it. An absolute joke of a man & company.

I would strongly advise anyone against ever using this company. If anyone has got any advise of where I could go from here as I very much doubt that "Lionel" will do anything about the way I was treated.

PLEASE DO NOT USE THIS SO CALLED COMPANY!

Ok so i waited 4/5 weeks for my kit but when it arrived it was FANTASTIC! And well worth the wait... I purchased a cheap kit and had to wait for it to arrive but the quality was great for the cheap price i paid for it and the Team gave me greif over the weeks we waited but were over the moon when they saw it all printed and ready to wear for the match. Not sure us looking like pro's will make us play like pro's but thank you prosocceruk for your help with sorting out the logos for the kit and the speedy delivery once it had finally arrived to you.

Ok, so some of you may laugh, but I have actually been stupid enough to use these charlatans twice.

The first time was two years ago. I had massive delays, which ended up at being a month, but the kit did arrive and it was in good condition. The service wasn't too bad either so along with a great price I was just barely satisfied.

This summer my club wanted a new kit. Again a great price was on offer so knowing it could take a month we thought we'd use them again, accepting a slower service for the price.

Well this time as you can imagine, it has been a disaster. The order was made on July 19th, it is now September 3rd.

A week after the promised delivery had passed I got on the phone to them. Twice in the same week they promised to call me back, but never did and then when they finally did call me back, it was 2 hours later. They said they'd be 10-15 minutes.

I kept pestering them looking for information regarding my order every week after that.

A month after the order was placed, Nicole Informed me that the kit was not with them in stock. How can they promise 10-14 days delivery when they don't even have the kit in stock!?

Even after I had brought it to their attention how awful the customer service levels had been they continued to feed me lies and unfulfilled promises.

This weekend Nicole informed me via email that the kit had been dispatched. Hooray! It would be with me on Saturday morning. I asked her for the courier details as I'd need to get in contact with them to make sure I was in as I had plans.

Needless to say she never emailed back - I'd received three emails from them that day.

The kit has not arrived. It was a lie. They probably don't even have the kit.

I am going to cancel my order and request a refund. I will be writing to the league we are in, my county fa, national fa and trading standards. I will also phone adidas as it is one of their kits and prosocceruk.co.uk actually revel in blaming adidas and attempting to ruin their prestigious name.

The worst company I have ever dealt with. Something needs to be done about this lot. An absolute shambles. How their employees get job satisfaction from blatantly lieing at innocent customers is beyond me.

AVOID at all costs. Use pro direct soccer instead.

Basically i ordered a kit and have been told a pack of lies. Here are some excuses!
1/ we are waiting for it to come from china in a container
2/the keepers shorts are holding this order up
3/the shirts that came were all kids xl sizes not adults
4/the press machine for the printing has broken

I had to settle for another kit which i didnt really want it came 40 days after and im still waiting for the keepers shorts and socks.
The phone is always engaged surprise surprise.
Please don't order off these people they are a disgrace!

I ordered some kits totalling £175 about 3 weeks ago. After not hearing a word I started to chase up the order after a couple of weeks. After about 6 phone calls and being told I would be called (I wasn't called back at all) I found out that parts of the kit would take nearly 2 months to become available. Last week I then cancelled my order and was told that the refund would take 48 hours to be back in my account. Low and behold it is a week later and no sign of a refund. Today I finally managed to get through on the phone before 5pm, and I was asked to hold on while the woman went off to find out some details. I was left on hold for nearly 40 minutes, clearly she didn't want to confront me because it was a refund and most likely clocked off, leaving me waiting on the phone! I've had to get the bank involved to reverse the charge and get my money back that way.
Absolutely shocking customer service from this lot. By email, they are unhelpful, dismissive and patronising, and on the phone they are simply useless! Please AVOID AT ALL COSTS!
I ordered other kits from a place called Kit King and the manager told me to find this website to see how bad Pro Soccer UK are! You have been warned!

Very poor communication. On hold for ages.
Kit was dispatched then when i rang to find out delivery there was a problem at warehouse. They never told me.
Have now cancelled order. Chasing up my refund and they seem to have lost the ability to awnser the phone.
Bring on small claims court and baliffs. I will go out of my way now to cause these guys aggro.

I have seen more work in a sick than this company.
Have now gone with KITKING... Very good site. Next day delivery.

A bit of poo came out when i read the reviews after parting with £500... I should of read them before purchasing (schoolboy)... so i took the view and stance of being over nice to them as being aggressive or angry seemed to get the rest of these reviewers no where... everything i read, happened to me as well,, its not in the country, waiting for the socks, lost my previous email with printing instructions on... They just seem to delay as long as possible for some reason and make up stories to keep the delivery date pushing back. Maybe this happens sometimes but as i'd read what had happened to people before in seems too much of a coincidence. Think they must import the expensive kits from thailand when ordered and thats why the wait is so long... i can only speculate... I REALLY THOUGHT THEY WERE A BOGUS COMPANY, but after a 5 weeks i've received my kit and i have to say its very good quality and am very happy.
So if you don't mind waiting, alot of phone calls and worry, go for them as they are the cheapest... i think i'd been much happier if they'd just said its going to be 5 weeks and told me the truth,,, instead they promised me week after week that'll be there in a couple of days. Played with my emotions, i've gone gray... phew

I was really worried after reading all of these scathing reviews as I ordered my Kit this morning. I went to the shops and when I came back I had a confirmation email with my order No, after calling a sales person to check the delivery times i was told the kit had already been dispatched and was given my tracking number and told that I'd have my kit on monday. So far I am impressed with Prosocceruk and will definately shopping here again... 10/10