Purchased £1600 worth of Nike kit for our two U10's teams in May this year, finally delivered all the items at the beginning of September!
Two matches into the season, one of the GK jerseys had a lot of plucks in the fabric, on both the front and the back of the shirt. I spoke with Nicola and she asked for some photo evidence of such, i sent the photos as requested the following morning. After a week with no response from Nicola I contacted them for a response, Nicola said she hadn't heard anything from Nike so she will chase it up, a further week later and I still hadn't heard anything so I rang Nicola again. She now said Nike had asked for the shirt back so they can look at it. I sent it back the following morning. Four weeks later, I hadn't heard anything from Nicola so I emailed them as nobody answered the phone on several occasions! I got a response two days later saying Nike have said there is nothing wrong with the shirt and they were sending it back. I obviously questioned if this is correct and I asked for the contact details for someone at Nike, two days later I received a reply saying they cannot give those details and its coming back to me!

Obviously not happy at all I rang up and spoke with Nicola, she said someone will contact me to discuss the complaint, four hours later I had no phone call so I decided to ring the company again, Nicola answered again and said she would transfer me to somebody, after being on hold for 7 minutes, a man came on the phone and straightaway I could tell this guy was not interested, he identified himself as Dave the manager!

Dave said to me that the kit had not been back to Nike, it was him who examined it and there is nothing wrong with it. In his opinion, as he has played football before, he thinks its our fault (I voted in an election but it doesn't make me an expert on the country's economics!). I then continually listened to Dave constantly tell me for five minutes that I am trying it on after explaining on several occasions the circumstances around the kit, the amount of kit we have bought, the poor customer service we have had since the start, and why would I try it on for a £25 shirt when I've already spent £1600, he rudely told me to jog on and put the phone down!

A word of advice for anyone buying kits from this company, yes there maybe some good reviews for buying kits from them, there is however alot of negative reports. I will never purchase another thing from this company again, the whole customer service is poor, they do not stock branded kits, the wait is a lot longer than they say.

I would look at other suppliers i. E. Kitking, Direct Soccer, discountfootballkits.com STAY AWAY FROM Prosocceruk

Not going to write full review in capitals or tell you not to use them, just tell you about my experience with ProSoccerUK.

Found a sponsor for my football team and agreed an amount they were willing to invest so went looking for a kit. Found ProsoccerUK and thought there prices were very good so gave them a call.

Alarm bells should have rang when it took me over 30 minutes before it rang and wasn't engaged. Explained to the gentleman i spoke too that i had found a kit i liked and how did i order as i wasn't paying, Was advised to add all items to basket, take a screen print and email to them and they would supply an invoice the sponsor could pay, asked at the time of time scales as we had a local charity tournament and wanted kit ideally for then, that was 4 weeks away, was told order would be processed upon payment and was 15 working day turn around. Got invoice, sponsor paid by BACS and ProSoccerUK confirmed on 6th August they had payment.

2 weeks go by with no word from them so give them a call, 47 times in a row i called before i got an answer, asked them order process and they took order number and said they would speak to warehouse ans come back to me. 4 days later still no answer so i emailed them for update. 5 days later a reply saying they will look into this.

Another few days pass and we are 7 days away from charity tournament so called them again, 64 calls until i get through ask them whats going on and express my concern that have had no real contact from them over order, they say they promise they will look into it and come back to me... 4 hours later an email saying order is in progress and *should* be here in a few days. Tournament comes and goes no kit so i call them again and after another 73 calls they answer and apologise saying the order is with warehouse and they need to put me on hold... 49 minutes after being on hold they say they cant find the order so will look into it and get back to me by end of the day...

So the NEXT day, 1 calendar month AFTER payment was confirmed, i get an email saying the kit i ordered is out of stock and they have another kit *like* the one i wanted instock now for a 4 day turnaround, look at kit and it is nothing like the kit i ordered, express my anger and concern that the kit was not only cheaper than the one i ordered but not like it at all. Ask them IF i were to go for the replacement kit would we get a refund for the difference and some form of compensation like a free football. Told NO refund i would have to pick something else from site for the value such as footballs or medical kit and NO they would not offer compensation at all as they have offered a replacement kit, Reject the replacement kit and we finally agree on a kit that we would accept. Ask them if this kit will be here before 1st league game of season and they say yes, so that weekend comes and goes so again i call on the Monday fuming. Told kit is all but done and will be dispatched this week and they will send me confirmation that its dispatched so i can arrange to work from home that day to sign for it, imagine my shock when i get home on the Thursday to a "you werent in" card from courier. So arrange to pick kit up from depot the next day.

You would think that was it and kit was fine and dandy... umm no.

After opening box it was soon clear that Goal Keeper kit was missing and upon further inspection one of the shirts was ripped on the sleeve with a 3 inch rip.

Emailed them on the Friday evening as they were closed by the time kit was collected about ripped kit and missing kit, they reply the next day saying send the ripped kit back and they will sort it. No mention of missing items.

So call them on the Monday and ask where the hell the GK kit was and to tell them i would not be sending the kit back without a prepaid envelop from them as i should not have to pay recorded delivery to return a faulty item, finally get through this time after just the 23 calls only to find out they will replace the ripped kit "free of charge" and that the reason the GK kit was missing was because it was out of stock, asked why we were not told this or advised before kit was dispatched, no answer from them instead again given an alternative they had in stock... original answer was "we have a blue Adidas one you can have" this after they found my order and saw the BLUE kit i had ordered so polity said no thanks as FA wouldnt allow us to have 11 Blue shirted players on the field.

Finally agree a kit and its dispatched in time for weekend game along with a replacement for the ripped shirt.

All in all it took them over 7 weeks to deliver a full kit and the final order from GK kit to outfield kit was completely different to original order.

So please feel free to use them if you want to have to spend over 2 hours on the phone to them, waste over a day in total trying to actually get hold of them and dont mind not ever getting what it is you ordered in the 1st place.

I did look on here before i ordered and saw the negative reviews but as a country of moaners i took it with a pinch of salt and thought "how bad can it be" as it turns out... very very bad.

How ProSoccerUK have stayed in business, with there awful customer service levels and lack of respect for customers, when other businesses that actually want to deal with people go out of business is beyond me.

I personally will never order anything from ProSoccerUK again as it turns out a little time searching google there are sites just as cheap and have far better reviews on here.

Great Site, Great Kits, Would use again.

Great Kit, Quick Delivery, Wicked Printing, Awesome Customer Service.

Ok, so some of you may laugh, but I have actually been stupid enough to use these charlatans twice.

The first time was two years ago. I had massive delays, which ended up at being a month, but the kit did arrive and it was in good condition. The service wasn't too bad either so along with a great price I was just barely satisfied.

This summer my club wanted a new kit. Again a great price was on offer so knowing it could take a month we thought we'd use them again, accepting a slower service for the price.

Well this time as you can imagine, it has been a disaster. The order was made on July 19th, it is now September 3rd.

A week after the promised delivery had passed I got on the phone to them. Twice in the same week they promised to call me back, but never did and then when they finally did call me back, it was 2 hours later. They said they'd be 10-15 minutes.

I kept pestering them looking for information regarding my order every week after that.

A month after the order was placed, Nicole Informed me that the kit was not with them in stock. How can they promise 10-14 days delivery when they don't even have the kit in stock!?

Even after I had brought it to their attention how awful the customer service levels had been they continued to feed me lies and unfulfilled promises.

This weekend Nicole informed me via email that the kit had been dispatched. Hooray! It would be with me on Saturday morning. I asked her for the courier details as I'd need to get in contact with them to make sure I was in as I had plans.

Needless to say she never emailed back - I'd received three emails from them that day.

The kit has not arrived. It was a lie. They probably don't even have the kit.

I am going to cancel my order and request a refund. I will be writing to the league we are in, my county fa, national fa and trading standards. I will also phone adidas as it is one of their kits and prosocceruk.co.uk actually revel in blaming adidas and attempting to ruin their prestigious name.

The worst company I have ever dealt with. Something needs to be done about this lot. An absolute shambles. How their employees get job satisfaction from blatantly lieing at innocent customers is beyond me.

AVOID at all costs. Use pro direct soccer instead.

Good experience, will certainlly shop with prosocceruk again