Iain S.

Not going to write full review in capitals or tell you not to use them, just tell you about my experience with ProSoccerUK.

Found a sponsor for my football team and agreed an amount they were willing to invest so went looking for a kit. Found ProsoccerUK and thought there prices were very good so gave them a call.

Alarm bells should have rang when it took me over 30 minutes before it rang and wasn't engaged. Explained to the gentleman i spoke too that i had found a kit i liked and how did i order as i wasn't paying, Was advised to add all items to basket, take a screen print and email to them and they would supply an invoice the sponsor could pay, asked at the time of time scales as we had a local charity tournament and wanted kit ideally for then, that was 4 weeks away, was told order would be processed upon payment and was 15 working day turn around. Got invoice, sponsor paid by BACS and ProSoccerUK confirmed on 6th August they had payment.

2 weeks go by with no word from them so give them a call, 47 times in a row i called before i got an answer, asked them order process and they took order number and said they would speak to warehouse ans come back to me. 4 days later still no answer so i emailed them for update. 5 days later a reply saying they will look into this.

Another few days pass and we are 7 days away from charity tournament so called them again, 64 calls until i get through ask them whats going on and express my concern that have had no real contact from them over order, they say they promise they will look into it and come back to me... 4 hours later an email saying order is in progress and *should* be here in a few days. Tournament comes and goes no kit so i call them again and after another 73 calls they answer and apologise saying the order is with warehouse and they need to put me on hold... 49 minutes after being on hold they say they cant find the order so will look into it and get back to me by end of the day...

So the NEXT day, 1 calendar month AFTER payment was confirmed, i get an email saying the kit i ordered is out of stock and they have another kit *like* the one i wanted instock now for a 4 day turnaround, look at kit and it is nothing like the kit i ordered, express my anger and concern that the kit was not only cheaper than the one i ordered but not like it at all. Ask them IF i were to go for the replacement kit would we get a refund for the difference and some form of compensation like a free football. Told NO refund i would have to pick something else from site for the value such as footballs or medical kit and NO they would not offer compensation at all as they have offered a replacement kit, Reject the replacement kit and we finally agree on a kit that we would accept. Ask them if this kit will be here before 1st league game of season and they say yes, so that weekend comes and goes so again i call on the Monday fuming. Told kit is all but done and will be dispatched this week and they will send me confirmation that its dispatched so i can arrange to work from home that day to sign for it, imagine my shock when i get home on the Thursday to a "you werent in" card from courier. So arrange to pick kit up from depot the next day.

You would think that was it and kit was fine and dandy... umm no.

After opening box it was soon clear that Goal Keeper kit was missing and upon further inspection one of the shirts was ripped on the sleeve with a 3 inch rip.

Emailed them on the Friday evening as they were closed by the time kit was collected about ripped kit and missing kit, they reply the next day saying send the ripped kit back and they will sort it. No mention of missing items.

So call them on the Monday and ask where the hell the GK kit was and to tell them i would not be sending the kit back without a prepaid envelop from them as i should not have to pay recorded delivery to return a faulty item, finally get through this time after just the 23 calls only to find out they will replace the ripped kit "free of charge" and that the reason the GK kit was missing was because it was out of stock, asked why we were not told this or advised before kit was dispatched, no answer from them instead again given an alternative they had in stock... original answer was "we have a blue Adidas one you can have" this after they found my order and saw the BLUE kit i had ordered so polity said no thanks as FA wouldnt allow us to have 11 Blue shirted players on the field.

Finally agree a kit and its dispatched in time for weekend game along with a replacement for the ripped shirt.

All in all it took them over 7 weeks to deliver a full kit and the final order from GK kit to outfield kit was completely different to original order.

So please feel free to use them if you want to have to spend over 2 hours on the phone to them, waste over a day in total trying to actually get hold of them and dont mind not ever getting what it is you ordered in the 1st place.

I did look on here before i ordered and saw the negative reviews but as a country of moaners i took it with a pinch of salt and thought "how bad can it be" as it turns out... very very bad.

How ProSoccerUK have stayed in business, with there awful customer service levels and lack of respect for customers, when other businesses that actually want to deal with people go out of business is beyond me.

I personally will never order anything from ProSoccerUK again as it turns out a little time searching google there are sites just as cheap and have far better reviews on here.