website thubmnail of PropertyRecs.com

PropertyRecs.com

Overview

PropertyRecs.com has a rating of 4.7 stars from 320 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PropertyRecs.com most frequently mention customer service, live chat and credit card.

This company responds to reviews on average within 5 days
How would you rate PropertyRecs.com?
grey star
grey star
grey star
grey star
grey star
Florida
1 review
0 helpful votes
Follow Nancy R.
Unfollow Nancy R.
Send Message
Share Review
Report Review

Excellent Customer Service
June 24, 2025

I was looking for the Deed of my parents property and I sent an email requesting a copy on a Saturday evening. I expected to receive someone Monday. Yo my surprise, I received an email back within 5 minutes with the requested Deed. I was amazed.

Date of experience: June 14, 2025
Kentucky
1 review
0 helpful votes
Follow Akemi H.
Unfollow Akemi H.
Send Message
Share Review
Report Review

Professional and Fair
June 22, 2025

I did not know I was signed up for a monthly service and I called to request a refund for the service I did not use. The refund was granted and my account closed. I am grateful for their fair treatment.

Date of experience: June 13, 2025
Idaho
1 review
0 helpful votes
Follow Melvyn G.
Unfollow Melvyn G.
Send Message
Share Review
Report Review

Fast and courteous service
June 23, 2025

My questions and course of business with them were answered within minutes, as well as appropriare charges for the info I needed. Great job, thank you

Date of experience: June 13, 2025
Texas
1 review
0 helpful votes
Follow Wendy H.
Unfollow Wendy H.
Send Message
Share Review
Report Review

Customer Support is Excellent!
June 11, 2025

I was looking for property info in NM and thought I was on a free government appraisal website. Unbeknownst to me, I was enrolled in an auto debit service for monthly look up service and had been charged 160.00! I went through their help
Chat line not expecting to get a resolution immediately or even a refund, but the agent swiftly closed the account and refunded me the total amount-no questions asked. Wish every service and business was that customer service focused! Thank you, Amy!

Date of experience: June 2, 2025
Texas
1 review
0 helpful votes
Follow Harrison B.
Unfollow Harrison B.
Send Message
Share Review
Report Review

Quick response, resolution
June 24, 2025

I paid for a pdf report on my home. When downloaded, the pdf contained almost no data. I inquired using the Chat window and was very pleased with the quick response and resolution.

Date of experience: June 14, 2025
Oregon
1 review
0 helpful votes
Follow Bryan F.
Unfollow Bryan F.
Send Message
Share Review
Report Review

Excellent Refund Process
June 18, 2025

I had accidentally chosen the wrong package at checkout and was being charged monthly when I only needed the property rec report one time. The person I chatted with closed my aco$#*! and refunded me money on the spot. It was very easy. Thank you! Bryan

Date of experience: June 8, 2025
New York
1 review
0 helpful votes
Follow yan l.
Unfollow yan l.
Send Message
Share Review
Report Review

Great service for helping me
June 4, 2025

I got a help for refunding charge immediately. So great service and very nice guy. I just found I was charged $30 that is not my mean. I really don't understand When I do have an account with remain fee.

Date of experience: May 25, 2025
Missouri
1 review
0 helpful votes
Follow Barbara M.
Unfollow Barbara M.
Send Message
Share Review
Report Review

Scam due to small print
June 6, 2025

I had no idea I would be charged more money until I got my credit card statement. They said it is a recurring charge at the bottom of what I was on. They did give me a refund and close the account so I'm sure they are used to this Sad they have to do this to make money cause some will never see it

Date of experience: May 27, 2025
Customer Service R. PropertyRecs.com Rep
1 month ago

Hi Barbara,

If you haven't received your refund yet, please contact us at support@propertyrecs.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Georgia
1 review
0 helpful votes
Follow Jeffrey B.
Unfollow Jeffrey B.
Send Message
Share Review
Report Review

Prompt Service
June 25, 2025

I was mistakenly charged for their service. I went online to question the error and received prompt service and a refund. This is the proper way to run a business. Thank you.

Date of experience: June 15, 2025
Texas
1 review
0 helpful votes
Follow Calvin S.
Unfollow Calvin S.
Send Message
Share Review
Report Review

Quick and efficient service
June 14, 2025

The service was incredibly quick, efficient, and professional from start to finish. Everything was handled with care and attention to detail. I appreciated the smooth communication and timely updates throughout the process. Overall, I'm very satisfied and would highly recommend this service to anyone looking for quality and reliability.

Date of experience: June 4, 2025
Alabama
1 review
0 helpful votes
Follow Dylan F.
Unfollow Dylan F.
Send Message
Share Review
Report Review

Was looking for a little more info about the house I bought last year. Results came back fast and had a lot of additional info I didn't receive after purchasing. Such as the fluctuating value of the home over several years, as well as previous owners.

Date of experience: May 31, 2025
Wisconsin
1 review
0 helpful votes
Follow Lexi H.
Unfollow Lexi H.
Send Message
Share Review
Report Review

Excellent service
June 26, 2025

Excellent communication and customer service! Amy with customer service provided quickly and kindly. Amy explained the situation well and resolved the issue I had.

Date of experience: June 16, 2025
Illinois
1 review
0 helpful votes
Follow Jenee D.
Unfollow Jenee D.
Send Message
Share Review
Report Review

Excellent Customer Service
June 9, 2025

I had gone on this site to find historical documents regarding a partial interest in a property in Cook County IL. The data specialists were very helpful in providing me with a receipt for the reports as well as detailed information. What a huge blessing! They were super quick in their response time as well!

Date of experience: May 29, 2025
Maryland
1 review
0 helpful votes
Follow Toni D.
Unfollow Toni D.
Send Message
Share Review
Report Review

Correction of Charges
June 14, 2025

There was an additional charge on my account for something I did not knowingly select.
When I chatted with Paul, he removed the charge and canceled me from any further activity.
Lickity split, thank you!

Date of experience: June 4, 2025
Ohio
1 review
0 helpful votes
Follow LAURA S.
Unfollow LAURA S.
Send Message
Share Review
Report Review

Satisfied!
June 16, 2025

When I went on line to look up a property record I thought I was getting information for $1. Then I saw I was being charged monthly at $20/month on my bank account. When I called customer service they said I accepted a plan of 30 calls at $30/month. I told her I only needed one record and had no use for a "plan" and that I was not aware of any plan. I was a little upset and could've been nicer to the lady that helped me. She did her job and helped me out and was always kind and professional. I apologize.

Date of experience: June 6, 2025
Washington
1 review
0 helpful votes
Follow Joel H.
Unfollow Joel H.
Send Message
Share Review
Report Review

Excellent experience w/ Helen
June 18, 2025

Amazing experience! Helen was quick, professional, and resolved my issue right away. She was able to close my account that was accidentally set up and issue a refund that was charged due to the accidentally account set up in less than 5 minutes. This is incredible customer services.

Date of experience: June 8, 2025
Colorado
1 review
0 helpful votes
Follow Shanna K.
Unfollow Shanna K.
Send Message
Share Review
Report Review

Customer service is above and beyond
June 26, 2025

I reached out to their customer support team and was amazed at the service they provided I didn't have to wait I didn't have to speak with AI first and they helped me get my account closed and refunded IMMEDIATELY. Like before my chat was closed it was a great service thank yku

Date of experience: June 16, 2025
New Jersey
1 review
0 helpful votes
Follow Curtis J.
Unfollow Curtis J.
Send Message
Share Review
Report Review

Thanks to Rachel
June 14, 2025

I was trying to get info on property taxes I owe. Went to the website to search and get a report. The website worked easily, but it ended up giving me a report on a property that isn't mine. I explained the situation to Rachel and she got me a refund and and closed my account, which is exactly what I asked her to do. Fast, friendly and easy. (So, even though this situation didn't work out, I'm now a fan of PropertyRecs so I'll be happy to come back in the future.)

Date of experience: June 4, 2025
Illinois
1 review
0 helpful votes
Follow Val B.
Unfollow Val B.
Send Message
Share Review
Report Review

Refunded Immediately
June 8, 2025

I did not intend to sign up for the monthly subscription, so I closed my account. Afterward, I used the website chat function and asked for a refund. As I was typing in the chat, a message from my bank stated that the charge had been reversed. Thank you Donna.

Date of experience: May 29, 2025
California
1 review
0 helpful votes
Follow KARL D.
Unfollow KARL D.
Send Message
Share Review
Report Review

KD'S REQUEST TO REVERSE CHARGE
June 7, 2025

A recurring charge of $20.00 was noticed on my online banking last night. I did pay $20.00 back on April 28,2025 to assist in getting a copy of my original birth certificate from Alameda County. I had no intention of a recurring need, it was one time only. So, online, I just asked to have it reversed, and I was told virtually immediately, that it would be reversed... as fast as that could be done.
So, that is very impressive. Thank you very much.

Date of experience: May 28, 2025