website thubmnail of PropertyRecs.com

PropertyRecs.com

Overview

PropertyRecs.com has a rating of 4.6 stars from 177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PropertyRecs.com most frequently mention customer service and live chat.

This company responds to reviews on average within 7 days
How would you rate PropertyRecs.com?
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California
1 review
0 helpful votes
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Perfect very helpful
June 2, 2025

Very satisfied with the service I was provided Fast, took time to listen and resolved the problem I thought I'd be on the phone for couple of hrs

Date of experience: May 23, 2025
Louisiana
1 review
0 helpful votes
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Secret charge but great customer service
March 2, 2025

Amy helped me instantly reverse a secret charge that was added to my account. I hate that this happened at all, so the site is shady. However, the customer service was great.

Date of experience: February 20, 2025
Karmen J. PropertyRecs.com Rep
3 months ago

Hi Emily,

Please contact us at support@propertyrecs.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Pennsylvania
1 review
0 helpful votes
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Complete
March 6, 2025

The information I received on the property I was looking at was very complete,although all I was really looking for was a plot plan. So I paid for nothing.

Date of experience: February 24, 2025
Washington
1 review
1 helpful vote
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Exceptional service
March 16, 2025

Their site well-made, user-friendly, thorough data. I clicked on the help icon, they were prompt and accommodating. I couldn't be more happier, and I am so surprised as I have used sites like this and not had the same kind of experience at all. They are doing a great job.

Date of experience: March 6, 2025
Minnesota
1 review
1 helpful vote
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Property Record
March 16, 2025

I pulled a property record for our newly purchased home. Although it didn't state work done on our roof previously like I hoped I appreciated all the information and details that were listed in the record and will definitely be referring to it for many reasons!

Date of experience: March 6, 2025
California
1 review
0 helpful votes
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Great Seevice
April 6, 2025

I needed a property report and was pleasantly surprised with how easy the process was and how quickly I received a thorough report. Then I received a follow up email within minutes checking to see if I got everything I needed. Great work!

Date of experience: March 11, 2025
Tennessee
1 review
0 helpful votes
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Refund
March 15, 2025

I was charged 20 dollars for a volume report or something that I had maybe clicked accidentally. They agent Ryan was able to help me very quickly

Date of experience: March 5, 2025
Virginia
1 review
0 helpful votes
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$1 to open revolving fraudulent charges.
March 5, 2025

In August 2024 I purchased a $1 one-time report for an address to begin handling the estate of my father who died the previous month.
Subsequently Propertyrec.com began billing me $20 per month on August 23,2024 and then monthly until February 2025 when I received a fraud alert from the bank. Apparently I was signed up for a $20 monthly volume discount for which the user interface at PropertyRecs.com does not disclose when purchasing a single report for the reasonable $1 fee.
I did not wittingly sign up for a monthly subscription.
When I discovered the fraudulent charges in February 2025 and requested a refund of the overcharges for August 2024 through January 2025, the customer service representative on the chat was very responsive. Sarah refunded the fraudulently charged $120 immediately and confirmed my account was closed. She even provided the confirmation number. The customer service was excellent and prompt. It made me conclude this is a common experience they will address when requested.

Date of experience: February 23, 2025
Karmen J. PropertyRecs.com Rep
3 months ago

Hi James,

Please contact us at support@propertyrecs.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

California
1 review
0 helpful votes
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Started charging me without my knowledge
March 19, 2025

I purchased a one-time service but realized they charged me more without my knowledge. I never signed up for anything, so there was a hidden fee or a hidden subscription that they added in fine print. I reached out to them and the agent helped me cancel the subscription that I never purchased, but somehow was there. The agent was helpful and she fixed my issue as soon as I reached out, so that was good.

Date of experience: March 9, 2025
Karmen J. PropertyRecs.com Rep
3 months ago

Hi Lala,

If you haven't received your refund yet, please contact us at support@propertyrecs.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

California
1 review
0 helpful votes
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Fee Issues
March 15, 2025

Companies fee issues are not detailed on the site. That said when contacted to clear us a fee not authorized Property Recs quickly made it right.

Date of experience: March 5, 2025
North Carolina
1 review
0 helpful votes
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OUTSTANDING Experience
March 14, 2025

Christine was very responsive and an effective communicator as she resolved my situation.
I'm very grateful for her support.
Many thanks,
Fred

Date of experience: March 3, 2025
Karmen J. PropertyRecs.com Rep
3 months ago

Hi Fred,

Please contact us at support@propertyrecs.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Georgia
1 review
0 helpful votes
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Thorough Info
March 3, 2025

This website provides indepth detailed information about any property. Anyone who has every lived there, listings, etc. Be aware of continuing charges. But you can cancel at anytime.

Date of experience: February 21, 2025
Texas
1 review
0 helpful votes
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I came across your website doing property research for an appraisal job. I decided to try it, once, to see what you offer. Was disappointed to learn that everything you offer for a fee, I can find for free through public records. I didn't sign up for a volume discount when I got the minimum fee report. However, I was charged $20 for the volume discount anyway. I requested a refund and cancelation of my account via the livechat service. The customer rep gets 5 stars for not hassling me about the refund. But the company gets 1 star because it's a rip off when I can find the same info for free.

Date of experience: March 10, 2025
Karmen J. PropertyRecs.com Rep
2 months ago

Hi there,

Please contact us at support@propertyrecs.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Texas
1 review
1 helpful vote
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Dispute resolved
March 22, 2025

I accessed some property records for the one dollar fee mentioned, but later found a twenty dollar charge to my credit card for a data package I didn't order. When apprised of the discrepancy, PropertyRecs responded and promised to refund the charge to my satisfaction.

Date of experience: March 8, 2025
Maryland
1 review
0 helpful votes
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I spoke with Jeremy and he instructed me on how to get my "Principal Residency" correct on my Montgomery County taxes

Date of experience: May 20, 2025
New York
1 review
0 helpful votes
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Easy to work with
March 15, 2025

Needed to find out my property tax info and was able to do so for $1 with property rec. Great customer support

Date of experience: March 5, 2025
California
1 review
0 helpful votes
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Much easier that dealing with the County
March 3, 2025

I was able to get the information I was looking for with PropertyRecs.com. The County office wasn't very helpful over email. They wanted me to show up in person.

Date of experience: February 21, 2025
Georgia
1 review
0 helpful votes
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Thank you!
March 6, 2025

Every month money was taken out of my account. So I looked up the website, spoke with Shirley and she took care of that in two seconds!

Date of experience: February 24, 2025
Georgia
1 review
1 helpful vote
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The 1858
March 16, 2025

Thanks in part to Andy Wright 668, we received the most thorough and informative report on our home at 99 Cumming Street. The information contained in the report went far and above what we expected. Well done to the team and many thanks. Jack Damico

Date of experience: March 6, 2025
New York
1 review
0 helpful votes
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Rapid response
March 5, 2025

I was charged $20 that I didn't think I had even signed up for. But they were prompt to respond and help me with the issue. Problem resolved.

Date of experience: February 23, 2025