Overview
PropertyRecs.com has a rating of 4.7 stars from 320 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PropertyRecs.com most frequently mention customer service, live chat and credit card.
Online chat was quick and easy. Resolved issue in seconds.
Thank you for helping me quickly and efficiently. My problem was resolved in a minute
Customer service was very helpful. I expect remedy to be forthcoming.
Quick resolution via chat. Very friendly and helpful.
Property Recs had great customer service. They took care of my concern right away!
Great experience overall they are very responsive and easy to deal with
Live chat rep Pamela was efficient and pleasant and resolved my issue.
I thought I was buying a single report, not a subscription
Hi John,
Please contact us at support@propertyrecs.com and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
The refund was initiated, thank you for your support.
Sarah was fast and helpful made the process easy very thankful I didn't have any issues
Hi Rocky,
Please contact us at support@propertyrecs.com and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
I interacted with Andy Wright #711, a Customer Service Representative, regarding a recurring monthly charge, and requested to have the account closed and monthly fee refunded. He provided excellent service -- promptly replying to my email and refunding the charge at issue.
This business, PropertyRecs.com, charged me a monthly fee of $20 for six months for some kind of membership or access I did not intentionally purchase. I made a single one-time purchase totaling $6 for a detailed property record and history. I never knowingly agreed to a recurring membership and it is my recollection no clear opt-in/opt-out button was displayed during my checkout. I maintain this option, is present, was purposely obscured by the business owner/website author in order to surreptitiously charge individuals intending to make a single purchase. The business denies they made any purposeful attempt to deceive. Upon challenging the business and explaining my position as never having agreed to a monthly charge on my credit card via the website chat function, I was refunded fully for the six months ($20 X 6) within minutes. It is my opinion it was done so quickly, they are clearly used to doing this for disgruntled (i. E. scammed) customers.
Hi Geoffrey,
If you haven't received your refund yet, please contact us at support@propertyrecs.com and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
I used this site a few months ago to shoot the lines on my property. It worked well. However, I canceled my account after that and they continued to bill me for months afterwards!
Hi Brian,
Please contact us at support@propertyrecs.com and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
Looked up an address for some neighbors building a garage with no permits. What I didn't realize that I mistakenly got a $30 package deal. On my credit card statement I found it and Ashley was nice enough to correct it for me. Thanks again. I did receive the information I needed.
Amy, helped me to convey mt message for my specific search on my house. It was great chatting with a live agent. And she helped continue via your site without having to feel like this was a sham.
I'm look forward to the report. Thank you, Joy
I ordered a property report for $1. I received a notification that my card was charged $30. After speaking to my lender, I reached out to customer service regarding this charge and was told it was for a bulk order. The rep immediately refunded my money. She was courteous and professional. Clarity is needed on the website as I did not see anything that would indicate I was ordering bulk anything. I only ordered a single property report.
Hello there,
If you haven't received your refund yet, please contact us at support@propertyrecs.com and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
The information, while interesting, was nothing useful and not what I needed at all. There were numerous errors in the information, which, I was told, simple came from a search of anything with similar parameters on the internet.
Hi Karla,
Please contact us at support@propertyrecs.com and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
Needed property line for fence and got what I needed. Make sure you close your account to not be charged anything extra. I was charged an additional fee but customer service refunded it. Great customer experience and Donna was awesome. Thank you
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marie,
Please contact us at support@propertyrecs.com and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team