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PropertyRecord.comReviews 756

4.0

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From the business

Look up a home valuation report for any piece of real estate in North America. Fast access to any home valuation report you need.


propertyrecord.com
Wilmington, DE, United States
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PropertyRecord.com Reviews Summary

The company exhibits a generally positive reputation, particularly for its responsive and effective customer service, with many customers praising the quick resolution of billing issues and refunds. The quality of the reports provided is often highlighted as thorough and useful. However, a recurring concern involves unexpected monthly charges, with customers expressing frustration over unclear enrollment terms and hidden fees. This lack of transparency has led to dissatisfaction among some users. Overall, while the customer support is commendable, enhancing clarity around pricing structures could significantly improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
82
value
86
quality
87

We monitor reviews for authenticity

California
1 review
0 helpful votes
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And whomever helped said they reimbursed me and will get a refund in a few days.

Date of experience: February 10, 2025
Colorado
1 review
0 helpful votes
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Excellent source of data on properties
February 20, 2025

Was useful service and when not needed they quickly closed my account. I appreciate the immediate and efficient service.

Date of experience: February 10, 2025
California
1 review
0 helpful votes
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Straight to the Point
February 20, 2025

I had ordered a report, everything was straight forward, no games. When I no longer needed their services, they were very easy to work with to cancel. Will use again if the need arises in the future.

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
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Signs you up for bulk, when not asked
February 20, 2025

Signs you up for bulk, when not asked, but refunded when complained.

Date of experience: February 10, 2025
Louisiana
1 review
0 helpful votes
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Fast cancelation
February 20, 2025

Cancelation was fast.
I'm not sure how I subscribed for a monthly charge.
I just need to know what my property was worth but the report was outdated and not usefull at all.
The report still had my property with a home on it. Hurricane Ida took the home away.
I want to sell the property but don't know how much to sell it for.

Date of experience: February 10, 2025
New York
1 review
0 helpful votes
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Willingness to help!
February 20, 2025

Representative from propertyrecord.com was more than willing to help w an issue I had regarding my purchase. They resolved the problem promptly and gave me piece of mind!
Thank you for great service!

Date of experience: February 10, 2025
Colorado
1 review
0 helpful votes
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I was being billed monthly for something I didn't sign up for.

Date of experience: January 29, 2025
California
1 review
0 helpful votes
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South Pas
February 8, 2025

A little time consuming (not unexpected) but worthwhile -

Date of experience: January 29, 2025
Alabama
1 review
0 helpful votes
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Confused by now satisfied
February 8, 2025

First of all your website is difficult and confusing. I on accident signed up for a continual monthly service but what I was trying to do is just get information one time on my home.
Thankfully, the person helping me was very kind and informative on getting me removed from the monthly charges. It was fast with no hassle.

Date of experience: January 29, 2025
Louisiana
1 review
0 helpful votes
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Quick professional help!
February 8, 2025

I was impressed by how quickly they responded and they got all the information to me asap!

Date of experience: January 29, 2025
California
1 review
0 helpful votes
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Customer service is great!
February 8, 2025

I ended up being charged every month and reached out to customer service and they promptly closed my account and refunded me. Great service!

Date of experience: January 29, 2025
New York
1 review
0 helpful votes
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Quick response
February 8, 2025

I got charged for this account even though i had canceled my subsctiption. I chatted with a representative and it was taken care of immediately!

Date of experience: January 29, 2025
Tennessee
1 review
0 helpful votes
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Great response
February 8, 2025

I ordered a property report and received it within a few minutes. Then, a week later my credit card was charged an extra $20 because I inadvertently checked a wrong block on the app. Sent an email to Andy, who promptly replied and would credit back the $20 (no questions asked)

Date of experience: January 29, 2025
Iowa
1 review
0 helpful votes
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I ordered a record for a property we where looking to buy. Fast, quick and efficient. Customer service is spot on and fast. Didnt have to wait, faster than AOL! Lol. Great to deal with.

Date of experience: January 29, 2025
Georgia
1 review
0 helpful votes
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Great Service
February 8, 2025

Property Record had exactly what I needed to search property records

Date of experience: January 29, 2025
Florida
1 review
0 helpful votes
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Records
February 8, 2025

Awesome experience, fast research,& very fast downloads. I am very pleased with your online service.

Date of experience: January 29, 2025
Illinois
1 review
0 helpful votes
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Account Closure
February 8, 2025

I needed verification that charges would cease after closing my account and the agent was very helpful.

Date of experience: January 29, 2025
Texas
1 review
0 helpful votes
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Customer service/help
February 7, 2025

I had the pleasure of speaking with Amy. She helped me swiftly and the topic I was needing help with was acquired with ease.

Date of experience: January 28, 2025
Florida
1 review
0 helpful votes
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Unsure
February 7, 2025

I was charge for something I didn't approve of. I asked for a refund and to close the account.

Date of experience: January 28, 2025
Karmen J. — PropertyRecord.com Rep
7 months ago

Hi Harley,

If you haven't received your refund yet, please contact us at support@propertyrecord.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

California
1 review
0 helpful votes
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Thank
February 7, 2025

Sarah was a great help she was to the point and helped me

Date of experience: January 28, 2025