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Look up a home valuation report for any piece of real estate in North America. Fast access to any home valuation report you need.
PropertyRecord.com Reviews Summary
The company exhibits a generally positive reputation, particularly for its responsive and effective customer service, with many customers praising the quick resolution of billing issues and refunds. The quality of the reports provided is often highlighted as thorough and useful. However, a recurring concern involves unexpected monthly charges, with customers expressing frustration over unclear enrollment terms and hidden fees. This lack of transparency has led to dissatisfaction among some users. Overall, while the customer support is commendable, enhancing clarity around pricing structures could significantly improve the customer experience.
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Well this is akward but I try this page for my property record and was a complete and full report what I appreciate it, later I have to reach the customer service for an issue for a unknown charge and the lady was a doll, very well handled.
Nicholas assisted me and was very prompt and professional!
I wanted to cancel my subscription and get my $20 regimen. It was done with just a few quick messages in the live chat
Thank you so much!
Needed something handled & it was done right away. Highly recommended
I contacted Nicholas via live chat, and advised that I was receiving monthly CC drafts of $20, in error. I never enrolled in any new service. Nicholas reviewed my complaint and advised that there could have been a volume discount package option selected in error, which I'm not aware what that is. He was able to resolve the matter, and grant my refund request. I was pleased with the quick response, and Nicholas being able to resolve the matter. Thank you.
Good commutication!
They are attentive to the information I need. They make everything easier for me. Thanks guys
By providing my name and email i was able to get the help i needed to adjust my account. Fast and easy customer service.
I got exactly the information I needed but there were apparently some hidden fees. You think you're only paying $8 for the service but small print somewhere must say you're signing up for a package deal because a few days later I was charged $20 as well. I contacted them through their web assistance and they canceled the package instantly. Great customer service! If it weren't for the hidden fees I would've given 5 stars
Quick response time and easy to cancel subscription
Needed to cancel. Nicholas assisted quickly and completed in very little time.
Informative, helpful, found resolution without having to put pressure on the agent
I applied for a one time review of my property which was great. I paid $8.00
Then I got a charge for $20.00 that they refunded. All GOOD
I got on live chat to get help cancelling a package I accidentally signed up for and Jack could not have been better! He looked up my information and got this adjusted right away!
I was charged for a service I didn't request and they refunded me promptly
Only needed one time service. Saw i was charged for monthly. Live chatted and agent seamlessly closed my account.
It's was easy and simple. Not a hard process at all
The search itself and the information received was very useful and easy to obtain. The charge after requesting a one time report is very inconvenient. I paid for one single report and was charged $20. I went into the website and I couldn't find any place to cancel any charges. This needs to be fixed because if it were not for the chat option, I would probably be really upset that the charges couldn't be cancelled. One report ends up costing $20. This is very frustrating.
Outstanding customer service! Amy went above and beyond to help me out with the issue I was having. She replied quickly and fixed the issue within a few minutes. 10/10 experience!
Answer my question and was able to take care of my problem promptly.
Anthony did a great job helping me out. He was quick and efficient and very helpful. My account was charged and they helped me undo it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Yvonne,
Please contact us at support@propertyrecord.com and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team