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Look up a home valuation report for any piece of real estate in North America. Fast access to any home valuation report you need.
The company exhibits a generally positive reputation, particularly for its responsive and effective customer service, with many customers praising the quick resolution of billing issues and refunds. The quality of the reports provided is often highlighted as thorough and useful. However, a recurring concern involves unexpected monthly charges, with customers expressing frustration over unclear enrollment terms and hidden fees. This lack of transparency has led to dissatisfaction among some users. Overall, while the customer support is commendable, enhancing clarity around pricing structures could significantly improve the customer experience.
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I must say, this service provides adequate results and excellent customer service! I was able to receive the materials I came for very efficiently!
I was looking for info on a property and ordered the $1 report. A couple days later they charged my credit card $30, then 6 days later charged another $30. I called and they said they'd refund my latest $30 not the first $30. Complete scam do not use!
Quick response for my request. Very happy customer here.
Wow! When I went to look at my first property, I had a lot of questions about the property and decided to give Property Records a try. They answered all of my questions and gave me a sense of security. The reports are both professional and detailed. Their customer service is second to none and I was very impressed with their response time. Now, I will use Property Records in the future whenever I go to look at property.
I wanted to express my gratitude for the exceptional service I received. Your professionalism and quick response were truly appreciated. Thank you for your support.
Fadi Akl
Agreed to pay $1. Information is nothing more than can be found for free many other places. Was charged $20 without consent days later. Had to dispute and cancel card.
Hello James,
For a full refund please email support@propertyrecord.com or call 1-877-371-8699 anytime. I will ensure you get your money back immediately.
Karmen J
propertyrecord.com
Do NOT give these people your credit card information. They will say they're charging you a dollar and then start charging you $28.95 a month. I cancelled my account and they initially refunded me the $28.95 only to start charging me again a month later. I had to cancel my credit card to make sure they can't keep charging me.
Hi Rebecca,
For a full refund please email support@propertyrecord.com or call 1-877-371-8699 anytime. I will ensure you get your money back immediately.
Karmen J
propertyrecord.com
If you pay the onetime fee, they will still end up charging your account $28 a month until you catch it and cancel the fee. When you call them, the very first thing they say when they answer is "Are you calling to cancel your account?"
Hi Jeff,
For a full refund please email support@propertyrecord.com or call 1-877-371-8699 anytime. I will ensure you get your money back immediately.
Karmen J
propertyrecord.com
Scam. Charge you 1 dollar that you consent for then try to charge a $28 monthly fee a few days later. Connected to onlinehomelookup.com.
Hi Justin,
For a full refund please email support@propertyrecord.com or call 1-877-371-8699 anytime. I will ensure you get your money back immediately.
Karmen J
propertyrecord.com
I was searching for information on my property and found this website. Found everything that I needed
Hi Hyacinthe,
We’re so happy to hear you had a great experience with us. Thanks again, and we hope to serve you again soon.
Karmen J
CS Manager
propertyrecord.com
Good info on site, reasonable fee, informative, crime stats and sex offender locations are invaluable. Nice to know who your neighbors are.
Hi Eugene,
Thank you for your detailed review of our service. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. We hope to serve you again soon.
Karmen J
CS Manager
propertyrecord.com
I was given a very good amount of information from the report provided to me.
This is a very complete report and easy to understand.
Good experience, all information I was seeking was quickly available to me on the site.
I purchased this report for the purpose of finding out information about the moile home i am living in and got exactly what i was looking for. Thank you for.
It's well updates on searches on any description I totally recommend this site and grate deals monthly as well
Hello Christopher,
We appreciate your valuable feedback, and we're delighted to have the opportunity to assist you. Have a great day!
Karmen J
CS Manager
propertyrecord.com
My experience with this website was very informative and helpful. I didn't know the history of the house and it gave the information I wanted and I learned of information I didn't know. Great website! :)
The system was very easy to use. The report for our property compiled quickly and was quite detailed. The information presented was accurate, and covered all aspects of our home.
Hi Ronald,
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve you. Have a wonderful day!
Karmen J
CS Manager
propertyrecord.com
Easy and fast. Not a lot of questions. Website easy to use and the reply was very quick.
Answer: I had better NOT be charged $18.95 for accessing this website!
Answer: Yes. The website says one dollar, but the charge on my account is thirty dollars.
Answer: Hi Michael, Please contact us at support@propertyrecord.com and put 'Refund' in the subject line. We will immediately refund your order. The Support Team
Answer: I got charged 30. I can't remember agreeing to this.
Answer: I thought the charge was $1.00 for the report, I don't want to be billed $18.95, if this is the case, cancel my order.
Hi Russell,
Please contact us at support@propertyrecord.com and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team