ProFlowersReviews 761

I've had a terrible experience with this company. I ordered from the website which was slightly confusing with all the hidden charges. I paid for my order and was sure to mention the recipient worked at a school, in the hopes that the flowers would be delivered by 3:00pm. I ordered the flowers on Tuesday and they have still not been delivered on Friday. I don't even know if the flowers will be delivered. I called customer service and they hung up on me. I called again and was on hold for 30-45mind when all they said was the flowers will be shipped on the day requested between 8:00am-6:00pm. The representative was difficult to understand. Never again will I order from this company!

We ordered flowers for my mother in law on Tuesday 5/3/16 for Mothers Day. $60 +! They were delivered yesterday half dead. Mom who never complains about anything, called and told us. We called and was told they could redeliver on Saturday 5/7. No problem. We then get a notification today that they won't be delivered until Tuesday? NOT ACCEPTABLE! The only reason I gave a 1 star rating is there isn't anything lower available. Please don't waste your money! It's cheaper to call a local florist in their area to deliver on time and for less money. Not to mention you will get a better product!
Phyllis P.

I heard the app on radio and decided to placed an order for mother's Day, this rip off company hidden fees like delivery charges, guarantee to be on-time fee, plus other add on's not even mention cost more than the flower itself. The Bottom line is that they don't tell you until when the purchased is completed. Those of you who have not yet order from this company. Please be aware! It is seems to good to be true. I will never order anything from this company again.

Do NOT order from this website! Please save yourself the bother.
The flowers I received were VERY wilted and there was supposed to be a complimentary card attached (which I did not get).
Customer service is terrible, you have to constantly re-explain and repeat yourself. Their "best" solution was shipping replacement flowers. They wouldn't let me talk to a manager and they wouldn't give me a refund. Avoid this company if you can. And if I could give them a "0" star I would.

My Mom just received her flowers and they are already mushy and brown. They look nothing like the gorgeous bouquet in the ad. I am so sad. Would not order from them again and the price is ridiculous for what I got.
Update
Even though I was disappointed with the flowers, after contacting customer service a couple of times, I was issued a refund and I was able to get something else. I included pictures of the flowers in an email so they could see the poor condition of the arrangement.

I placed an order for three flower arrangements of 100 blooms for Mothers day. My order # ******* on 5/3/2016 at a cost of $105.00 due to an add I heard on station 105.1 these are advertised as a beautiful arrangement in a glass vase. What I got was 180 degrees to the left of crap. I can not begin to express how disappointed I am. it is borderline false Advertising and I will do something about, it because it was not free they charge for every little thing and send you everything in a UPS box. Excuse me I paid for an arrangement and 100 blooms not 25 green stems and a UPS box. If you could see what all three orders look like you would laugh and then cry because this is not what you give to your mom on her day and other important people in your life. If they would have said that this is a 25 green stems that come in a box I would not have ordered. Since what I wanted was a floral arrangement like the one in the advertised picture. Why because we are not florist and no nothing about arranging flowers this is why we buy them already done. Thank you for spoiling Mothers day for me and my friends, that you for not being able to brighten up my elderly mothers day, Thank you for not being able to get a smile out of my friend with a brain tumour who is also a mother of two. Thank you for being so careless as to allow this very important detail to slip your mind, and thank thank you for allowing me the opportunity to file a consumer complaint and E3 complaint against your company. So that others are not tricked into this fraud. My name is Fernando Rex Licea don't forget it because you will be hearing a lot from now on.

2 days ago I ordered my Mother flowers for Mother's Day, and after placing my order which was very easy to do and a great price, I looked at all the reviews and was shocked. They were horrible, stating that sometimes you don't even receive the flowers, and if you do they are dead and wilted, look nothing like the picture, and come delivered in a fed ex box that was thrown in the back of a hot truck. I was so worried that she wasn't going to get her flowers, or worse I would be embarrassed at the dead ugly arrangement that she was about to get. She got her flowers exactly when I wanted her too, and she said they were SO FRESH that the flower buds hadn't even opened yet. Also the box was cold as if it had been in a cooler specially designed for them inside the fed ex truck. I am SO extremely happy that I went with proflowers, I don't understand where all the negative comments came from. My experience was AMAZING and I will definitely order from there again! Thank you for surprising my Mom and making her Mother's Day great!

I placed an order with Pro Flowers on Friday for a funeral service on Sunday. Given that they claim to do same day delivery, I thought two days was plenty of time for the order to arrive. I was supposed to receive email confirmation once the order was delivered and it was Sunday afternoon and I had not received an email yet. I called to confirm delivery and was on the phone for approximately an hour with three different representatives, all telling me that the order had not been delivered on Sunday but that it would be delivered first thing Monday morning. Initially, since they had messed up the order, I asked for a refund and for the order to be delivered on Monday. They said they could not do that but they could provide me with a 20% discount and they would call the family to apologize. I told them that would be insulting to the family and absolutely not, I did not want them calling the family. I asked for them to cancel the order and to provide me with a refund. They said they would do that and I would receive an email confirmation. On Monday morning, I received an email saying my order had been delivered. I called on Tuesday and was on the phone again with two people (who had no idea about my order) for 35 minutes. First, they told me they could not provide me with a refund since the order had been delivered on Monday. Then, once I asked for management, they told me they would work on getting me a refund. I'm still working on getting a refund. Not only did they mess up the delivery date, but they also want to charge me for their mistakes. This is absolutely unacceptable and I will never work with this company again. The customer service representatives keep you on hold for a VERY long time, it's hard to understand them, each time you get a new representative you have to explain the situation all over again and they are not trying to resolve THEIR mistakes.

Trying to change a delivery date became a nightmare. Since using a Virtual Credit Card for the purchase, they insisted on pinging the card again. This automatically tells the bank someone is trying to use the same card number more than once and the order gets rejected. A Virtual Credit Card prevents "Fraud" and this is why I use this service. A simple change of delivery date, became a nightmare trying to understand these people in Manila. Imagine dealing with someone who has a language barrier and not remotely understanding the concept of Virtual Credit Cards. I cancelled the complete order and will never work with them again.