ProFlowersReviews 761

Ordered flowers on Jan 29th for a Feb 13th delivery. Found out on Feb 10th needed to change date to Feb 12th based on recipients location. Called on am of Feb 10th. Was promised they would call florist. Checked in again on Feb 11th twice. They said they couldn't reach florist. Feb 12th twice they said they couldn't reach florist. They MISSED the Feb 12th delivery date in spite of 2 days notice. Also, our calls are routed overseas and there was a garbled connection a few times and 2 of the 6 agents I spoke with had limited English speaking skills. I tried to be as accommodating as possible but communication was difficult and prolonged. The next time I order flowers I'm going to look up a local proprietorship and call the shop directly. I order everything online but won't be ordering flowers online ever again.

I AM VERY UNHAPPY,,,, i ORDERED AN ARRANGMENT,, AND 4 HRS LATER GET AN EMAIL THAT IT IS NOT AVAILABLE,,, SO i ORDER LESS THEN WHAT i WANTED,,,,, Then the very next morning i get another email that the one not available is now availabe and at 57% off,,, I try 6 times to change the order EVERYONE INCLUDEING SUPERVISORS ARE IDIOTS,, I,, on the 6th wanted to change back to original order but could not find anyone with enough brains to do so,, Even tho delivery at that time was in 6 days,,, I have bought a couple thousand dollars from pro flower before,,, You have turn your customer service into a joke,, peole do not have 3 hours to correct an order that should take 5 minutes,, I was put on hold and transfered about 20 times,,,,,, no one takes responsibility,,, you company isa joke,, I will no longer use you and please stop sendind false advertised emails... Tommy Sikes *******679 btw I was told i was called and left a message twice,, which did not happen either,,,,, the place is a joke

Have used them in the past with excellent results. However my experience with an order placed on feb 4 was awful. Flowers arrived frozen to recipient. She called customer service and asked that they replace (which they guarantee they will do). The representative seemed confused and so the recipient aske to speak to a supervisor. After being put on hold the same representative (not the supervisor) came back on the line and said they would refund the money, which was not what the recipient or I (the sender) wanted. This was going nowhere, so the recipient got off the line. A week later, there is still no refund. Awful awful service. And did not honor their guarantee

This company is a joke... ordered in plenty of time to have a spray delivered to a viewing that was today. Got email that said would not be able to fill the order... they went on to say. There was no communication from local
Florist. I called the florist myself, they had no problem getting the spray delivered and on time! They kept wanting to offer a delivery to the home and not the funeral home? English was terrible, they did not want to seem to help the situation at all. This is not a customer service based company, may have been at some Point, clearly this company is running through Asian Country. Buyer be ware, don't depend on this company. There are many others out there. Never again!

Ordered a "better" Christmas centerpiece for some friends in Florida. Had always used Proflowers to send flowers and arrangements--but had never seen what they delivered--well now I had proof that the floral subcontractors that Proflowers uses are not monitored and they send whatever they want. I complained to Christopher in Customer Service on Dec 23 and he stated he would have the arrangement resent. When I didn't hear from my friends or Proflowers the next day I contacted Customer Service and the time chatted with Jasmine who told me it said in the record they couldn't get it delivered. Well, when I complained on Dec 23 they were still advertising the same arrangement for "next day delivery" on Dec 24. So either Christopher in Customer service is as bad at his job as ProFlowers is at monitoring the florist in Boca Raton or they had no intent on delivery a quality product. Beware this company--it is always best to call directly to the area and find a florist and deal directly with them and ask the recipient to send a picture of what they received. See on the left what they advertised and on the right what they delivered.

Ordered a bouquet after my sister's beloved dog passed away. I wanted the arrangement to get there asap. My only option was the next day, so I ordered. Got confirmation email the next morning that flowers were out for delivery... then nothing. No delivery, no contact or email from Proflowers.

I had to call, email, chat 5 times (email went completely ignored, chat failed, phone system hung up on me) to get to an agent that was impossible to understand - only to find that the local florist had been closed the day of the order (why was I allowed to choose that day then?). Instead of contacting me and having it sent ASAP the next day, Proflowers did absolutely nothing.

The agent I spoke with gave me the option to resubmit the order or allow me to cancel. They offered absolutely nothing at all to make the situation right. I canceled and will NEVER order from them again.

Do NOT trust Proflowers! I ordered flowers for my daughter's birthday. We waited ALL DAY, having received an email at 6:00 AM saying the local florist was working on the order. NO FLOWERS! I kept checking the order status. It was "In Progress" ALL DAY. I finally called at 5:30 PM. They apologized but they WERE UNABLE TO FULFILL THE ORDER. No one called. No one emailed. No one called my daughter -- NOTHING. This was my first and last time and I'm writing this so that you can save yourselves.

I ordered a big, lush bouquet for an elderly relative in the hospital and paid extra for same-day delivery. ProFlowers called me to say that the florist tried to deliver but that the patient, who was there for 3 days, hadn't been given a room yet despite the fact I had given them the room #. Another call later and I was told that the hospital wouldn't allow flowers. Lies given to compensate for the fact that they didn't have the flowers.

A cheap inexpensive bouquet, filled mostly with carnations (and all one color of flowers), was eventually delivered that was nothing like the expensive bouquet I ordered. There was no arranging and everything just shoved into the vase. ProFlowers said they would have a new one delivered first thing today - 4 days later. I asked them to use a different florist and they said they would.

It did not arrive and I called to find out they used the same florist despite promising me otherwise. I cancelled my order and will never use them again.

I used same day prior to cut off time for a birthday today October 26,2019. I recieved the confirmation email at approximately 2pm indicating I would be informed when the delivery occurred today. It never occurred. I call customer service at 1040 pm and what took place was utterly ridiculous. I was first told my card was declined, which I knew wasn't true. Then I was told they had no card information, which didn'tmake since if my card was declined. Then I was told the florist didn't have the flowers. Subsequently, it was my local florist fault because the local didn't communicate they had no flowers, this too made no sense because I live 6 states away from where I was sending the flowers. After I refuted all the lies in detail, the customer service representative hung up on me. That further confirmed he told me lies. I immediately call back. I explain the previous call to a customer service representative and ask was my card charged. I am told yes. I was told this time that my order was never processed by Proflowers. I state, so this was essentially Proflowers fault. I am told yes. I am then asked how would you like us to resolve the issue. I say since her birthday is basically over, refund my money and send a sorry for the delay bouquet. I am met with silence then I am told there are only two ways to resolve this... refund or process order. Why ask? Poor customer service to lie, not admit fault, then pretend to care. There was so much more nonsense that occurred with this experience but I think you get the picture. In the end I recieved my refund and my recipient recieved nothing for her birthday. I can't leave this out. I was asked to complete a two question survey at the end of the call. The customer service representative connected me to a continuous ringing number. I never took the survey. Coincidence. I think not.