ProFlowersReviews 761

This place is a scam. My husband had flowers delivered to me to my job on Valentines Day, all of my coworkers gathered as I opened my gift, and to my surprised I opened up a box with brownish flowers some were half dead hanging on for dear life. Not only was it embarrassing but my husband paid $200 for roses and a lavender basket! Stay away from this janky place!

Ordered a dozen Roses for my wife for Valentine's Day a day an a half before Valentine's Day. Price I thought was high for a plain bouquet of roses. My wife works for a high School so I thought I would send some flowers to surprise her. I could have bought the same flowers at Safeway for $40.00, but Pro flowers were a hefty $128.00 with tax, but I needed them delivered. They were "Not" delivered. I called around 7 or 8 times and got disconnected 5 times. The other times I was on hold for maybe a half hour until I gave up and hung up! When I finally got ahold of someone the next day it was someone in Asia that was unapologetic and said they tried to call me which was a lie, and that they had a mix up. They couldn't deliver today because it was Saturday and the school was closed! I told her I changed the address to our home address last night so my wife would hopefully get them today a day later. By the afternoon the next day nothing! I cancelled the order and received no apology, or coupons, or flowers, or nothing! Never again will I use Pro flowers!

This company is horrible, doesn't deliver flowers when they promise to, and lies constantly. I ordered flowers for my mother on 2/10/20 for Valentine's Day, as I do every year since her husband died, I was promised a 2/13/20 delivery date. They not only didn't show up on Wednesday, so I called and was told they'd arrive on Valentine's Day 2/14/20. Second promise broken. They still did not arrive. I call again on 2/15/20, and was given a refund, which I deserve because their company did NOTHING they said they would, but I just wanted my mother to get her Valentine's Day flowers. They said that's not possible. A flower company says they can't still send my mother flowers, which she deserves. They care NOTHING for the customer. Don't order from them!

I ordered 18 long stemmed roses 3 full days before Valentines day. Late on the night of Valentines, the flowers had not arrived, I got no notice by email or phone, and no one was answering the ProFlowers number. It was only on the day after Valentines that i was able to reach someone to cancel my order. They said the could deliver by the 18th -4 days after Valentines day. I will never order anything from this company again. I picked them originally because their name popped up first on a google search.

Ordered on 2/10 to be delivered on 2/14 Valentines Day. On the 13th received an email that they were shipped and would arrive on the 14th. On the 14th they never arrived and checked the UPS tracking number only to see they had not been shipped by pro flowers and only a UPS shipping label had been created. I then had to call pro flowers to check the status of my order and had the pleasure of spending close to 45 minutes on hold waiting to speak to someone and then being connected to a call center representative who was very very difficult to understand only to confirm they had not been shipped. I asked for a refund that was given however I will never order from this company again as they cannot be relied upon to deliver what were supposed to be flowers for my wife on Valentines Day. Very very disappointing.

Ordered flowers for my wife who is currently in the hospital fighting for her life and me and my sons are unable to be there at the time. They sent me another email 10 min after they sent me a email that it was being delivered, that it was unavailable. I didnt see the second email until this afternoon... they dont answer the number they have it hangs up on you and have got no response by email which i had been trying since this afternoon. Took almost 100$ from my account and no way to communicate with anyone and nothing arrived to my wife... wouldnt recommend to anyone...

Very very poor customer service. I believe their service must be from out of the US. Each simple question I asked I had to be put on hold only to get an unsatisfactory response. Furthermore the chocolates were melted and the flowers were delivered very late thus totally ruining any Valentine's Day surprises. There are many florist to order from with better service. I am NEVER ordering from Proflowers again. Hide your wife and your kids from this company!

My mom didnt receive her flowers on Feb 13 and I called and was on hold for over 30 minutes four different times. I asked to speak to a Manager and they always would say give me two minutes and 30 minutes later I hung up.