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Pristine Auction Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from perceived deceptive practices, high shipping fees, and inadequate customer service. Many customers report feeling scammed due to unexpected charges and poor quality of auction items, leading to frustrations over returns and unauthorized transactions. Conversely, some loyal customers appreciate the variety of unique items available and have had positive experiences with specific purchases. However, the prevailing sentiment indicates a decline in service quality, with a notable gap between past and present customer support, suggesting an urgent need for improvement in communication and transparency.
This summary is generated by AI, based on text from customer reviews
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Great job would not go any where else they treat you like family. You are going to love this place place quality
Pristine Auctions continues to exceed expectations. I only had one issue and they were extremely fair in the way they handled it. Their shipments are a tad slower than I would have guessed, but when I receive shipments, I see why - they are incredibly careful with the product and might even over-package to insulate the product from any damage... that is very rare these days!
Bid. Win. Receive. Super fast and excellent customer service as I was confused on how to process my payment but was helped out in one email.
They have good daily auctions and the quick shipping is useful they have awide varity of things that you can place bids on
I just found the Pristine Auction site recently and I'm hooked. I've already won 3 auctions so far and I'm well on my way Filling the empty spaces in my Man Cave.
All good things from this company/Auction. Always pleased with items and shipping time. Never any issues other than being out bid in the final minutes.
I'm a big sports fan and the idea of bidding and possibly winning great sports memorabilia is great. I've found things that I would never thought I would have the chance to possibly own.
I have purchased 44 items from this company all being NHL HOCKEY and I have only had 1 problem which is a smudged autograph on a hockey puck. (Hanson) The shipping is the best I have seen by the way they package it all up. Thanks Pristine Auction I look forward into more treasures from your company!
Great doing business with pristine auction. Already bidding on more items. Shipped very fast and the item was exactly as described.
Awesome auction website for sports memorabilia. They do a very good job and I trust them that the merchandise is as described and a lot of times better!
Always watching what comes to market and daily reminders help. Great way to build your collections... especially autographs.
Great auction company providing quality pieces. Quick service and the protective packing is first rate.
I've purchased quite a bite in the past few years from Pristine. For the most part in terms of the products I've purchased the quality of the autographs are good. I did have three bad experiences with products. One was a Montana jersey with the wrong COA attached; 2) A hockey jersey with an autograph which was completely smeared; and 3) an incorrect listing of what I received. The Montana jersey really pissed me off because the JSA sticker and COA did not match. At the time no one had offered a refund on the product at all. I phoned JSA and they basically told me the jersey was worthless if both did not match. I was stuck with a jersey that had no real value. I eventually sold it for less than half what I paid. They sent me a Pristine LOA which was a xerox copy of the ad (worthless). I bid on items almost everyday, and I'm still really bitter about that purchase.
I collect NFL memorabilia. This is the best site that I have found for reasonable prices and very high quality autographed items. VERY satisfied customer! Over 20+ transactions thus far and I love them all.
Everything I have won have come in a timely manner (both came a day before the expected day) and the amount of items up for bid is outstanding. I will hopefully be winning a couple more items soon.
Well organised with a variety of merchandise from sports memorabilia to art work / constantly moving and changing with merchandise... though consistently producing the same expectations for the customer. When there has been some concerns or differences the team has communicated through the process. Buying outside of the states means I have to trust and enjoy my shopping experience. Thanks David
I've bought a couple items. Been totally happy with the products and shipping is extra fast and reliable.
Just recently purchased 3 autographed jerseys from your site. These jerseys were taken to another auction house and they stated that the jerseys cant be authenticated.
From the business
The premier autographed sports memorabilia auction house, with hundreds of monthly live auctions. We are always accepting consignments!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Everything that we offer comes with top tier authentication. We guarantee authenticity. Please contact us with further details of this transaction so that we can look further into it.
Sincerely,
Pristine Auction