PriorityTireReviews 3,723

We do our absolute best to ship all of our orders ASAP and have our logistical network set up in a way to ensure the swiftest deliveries possible for all areas. Be it with FedEx or any other carrier, we work with them closely to get the most efficient handling possible; obviously, delays and accidents of all kinds can occur, for which we do try to take action if we are notified on time and can try to work with the carriers to get any delayed or missing packages found. With that said, we do have to point out that a 5-day delivery is exactly within our advertised 1-6 business day delivery estimate - we're not quite sure then what the actual point of contention is here. Thusly, we are not sure why you are upset at our customer service, especially as they explained to you that an unlucky delay happened with the carrier - and yet the order still wasn't late. If the order was late we could certainly accommodate with a courtesy discount, but like this we're not exactly sure what you were expecting. If we missed or misunderstood anything, please do advise us. Thank you.

Your frustration with having difficulties reaching us is understandable, but your conclusions are unnecessary and extreme - we are indeed A+ rated and Accredited with the BBB, have several thousand orders each day and service several hundreds of customers via phone call, live chat and email. Our agents indeed answer hundreds of calls and do their best to reach all customers, be it by answering incoming calls, honoring callback requests or indeed replying via email. With that said, we've been dealing with a notable influx of incoming traffic and frankly struggling to keep up, leading to a lot of delays in communication. For that we do apologize - but we assure you that the delay you experienced is not due to a lack of effort, as our team is working around the clock to reach everyone ASAP. Likewise, our leadership is taking steps to address the issue, both by adjusting our workforce and reorganizing into a more efficient system. It will take some time, but we are confident our efforts will be fruitful to improve our service and better meet demand. Thank you for your understanding.

We do apologize if there was a delay with your order - please know that all orders are meant to arrive in 1-6 business days and that our system sends regular updates for each step of the shipping process. If something went wrong during transit then it would be a most unlucky transit issue, which is not something we can anticipate or prevent, but it is likewise something we try to rectify for our customers. It sounds like we did provide you with a courtesy refund as a token of good intentions, please understand that we cannot reimburse for any specific or implied external costs. Overall, we'll make sure to investigate what went wrong with your order as well as re-review if anything can be done to further accommodate you and lower the likelihood of future issues. Thank you.

We and our carriers do our best to organize everything correctly for efficient and smooth deliveries - but freak accidents can of course still happen, for which we can only earnestly apologize. If you need help with your order, please do remember that you can contact us so that we can investigate the nature of the delay and try to take action to not only prevent future issues but also accommodate for your inconvenience! Thank you for your understanding.