PriorityTire

We're quite saddened to see your review; we acknowledge the faults you imply however, while still maintaining that they are not representative of our usual business.

Namely, your (and some other recent orders) were negatively affected by an unlucky technical issue - some, not all, orders did not transfer correctly from one software suite to another, resulting in those orders not being automatically updated like usual. In practice this means that the orders did not receive the expected "shipping status" updates, which results in customers such as yourself likewise not being updated on the status of their order. That is certainly inconvenient and we do apologize that you were adversely affected - but please note that this is not the norm in any way, it's quite literally a new, unexpected development, a growing pain that can occur when any major technological and/or logistical change is being made.

Similarly, our enterprise is undertaking plenty of improvements behind the scenes, which does include customer service; from making adjustments to our methodology to simply increasing our employee count, we're doing all we can to adapt to the current challenges. The challenges are obvious and indeed what you dismissed - we are receiving record-breaking numbers of calls, emails and live chats. Our agents answer quite literally hundreds of calls every single day, not to mention emails and live chats on the website.

Finally, no, we do not bot/artificially inflate our reviews; we have more daily sales than we have total reviews on this platform, for example. The reviews you see are completely genuine, both the good and (few) bad.

All in all, we understand your frustration and do apologize once more, but we do ask you to understand that the issues you've experienced are neither due to deception nor lack of effort. We are confident that we'll come back from these recent failings and improve wholesale in all aspects.

We thank you for your honest and frank comment! In all honesty, we can advise that we're constantly taking steps to improve on all fronts. We do have a large customer service team that attempts to answer every single call, live chat and email they can - but sometimes we are simply dealing with heavy amounts of traffic as our business success outpaces our internal growth. You need not worry, we won't forget that a solid foundation is require for good performance and will continue putting efforts to make the necessary upgrades in all senses!