• PrinterPix

PrinterPix

Corporate Values

Overview

PrinterPix has a rating of 1.84 stars from 1,860 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PrinterPix most frequently mention customer service, live chat, and business days problems. PrinterPix ranks 143rd among Photo Printing sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 20.2%
Positive
17
Neutral
2
Negative
65

Instant Feedback

273
See all photos

What reviewers want you to know

Positive highlights

  • Just called to check on the status of my order, my customer service representative was really helpful and informative

Critical highlights

  • The person requested the order number and pictures for proof of damage.
How would you rate PrinterPix?
Business's Favorite Review

“Great customer service”

Elizabeth W.
1/16/22

I received my order, a blanket, with an error in the printing. Patricia at customer service sorted out the problem with a replacement blanket quickly and efficiently. Very quick response from Patricia to my emails considering all this took place over the Christmas period. Great customer service and will definitely use the company again. Blanket was great quality. Thanks Patricia

See full review
Top Positive Review

“Great customer service”

Elizabeth W.
1/16/22

I received my order, a blanket, with an error in the printing. Patricia at customer service sorted out the problem with a replacement blanket quickly and efficiently. Very quick response from Patricia to my emails considering all this took place over the Christmas period. Great customer service and will definitely use the company again. Blanket was great quality. Thanks Patricia

Reviews (1,860)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (884) photo book (217) metal prints (90) christmas gift (83) order number (26)
Thumbnail of user lc522
1 review
0 helpful votes
March 25th, 2024

RUN if you are considering purchasing any products from PrintPix. I placed an order on 1/22/24 and they failed to get it right as of 3/15/24. I've made seven phone calls to them each time they promise that it will be mailed, however I never received the product. I they are full of empty promises.anf I've wasted so much time with this company. I finally just requested a refund. Not sure I'm really going to see that in the next five to eight business days as promised.

Tip for consumers:
This company sucks. They need to invest in more quality assurance and customer service training.

Products used:
Metal prints but could not use them

Service
Value
Shipping
Returns
Quality
Thumbnail of user jameskencolton
1 review
0 helpful votes
March 22nd, 2024

No one knows where an order is or when it's going to be shipped. 4 phone calls with representatives over ten days resulted in the same quote: "The order is finished, in the warehouse, and waiting to be shipped, you'll get an email by the end of the day or tomorrow with a tracking number. No email ever came after any of those phone calls. I still do not have my order and have no clue where it is. Worst company EVER!

Tip for consumers:
Stay away from using PrinterPix. No one knows what they are doing. Once they get your $$$ they don't care.

Products used:
photo product, still not delivered.

Service
Value
Shipping
Returns
Quality
Thumbnail of user melissak649
1 review
7 helpful votes
May 11th, 2021

I placed my order on the 21 of April its the 11 of may and im still waiting you pay for shipping and it still dont come on time it was supposed to be a mothers day gift and im still tracking it still dont have a date it will be here i contacted them twice still no reply

Products used:
Canvas painting

Service
Shipping
Thumbnail of user davey138
1 review
3 helpful votes
October 5th, 2020

Great books but terrible service. If you don't have issues, no problem, But if you do have issues... Good luck. Customer service people are really nice but system does not allow them to know much nor do what they need to do to resolve issues. Very frustrating. Spoke to many different agents over many weeks and they all have different messages for you. I had simple a simple issue for over a month and they still can't resolve it. Very sad to deal with them. Just want my books and it will be the last time I deal with them. Too bad,
Because I really enjoyed the end product.

Thumbnail of user sylviah389
1 review
0 helpful votes
February 13th, 2024

I ordered 2 customized calendars which were by NO Means economical but customized I didn't expect them to be. I was so excited to receive but horrified when I did receive because the calendars were in the middle of my pictures on all months. Upon reaching out to customer service they basically said too bad not our fault but we can offer you a 50% discount on your next order: you seriously think I'd ditch out any more money on this company. 🤬

Products used:
Customized Calendar

Service
Value
Shipping
Returns
Quality
Thumbnail of user anar250
1 review
9 helpful votes
May 8th, 2020

2 weeks after I order, i get no updates. No one answers via email, chat & dont even get me started on the phone calls. Definitely learned my lesson, will continue to order my creative orders from walgreens/cvs... I've never had such a $#*!ty experience before. NEVER AGAIN!

Thumbnail of user gladysh42
2 reviews
1 helpful vote
September 1st, 2020

Adrian Potter was excellent. Helped me to place an order of books i had ordered 2 months ago. Was very knowledgable. Everyone loved the 1st books needed to get more.

Thumbnail of user annitav1
1 review
0 helpful votes
September 24th, 2021

It was super easy to create and customize! I ordered and realize that I needed to make changes and Patricia helped canceled my first order and was able to help me with my second order. So happy that she was able to help me make sure I was $100% satisfied!

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielc2568
1 review
0 helpful votes
August 11th, 2021

Merci de l'efficacité de Patricia pour la prolongation de mon coupon d'achat. Je vais pouvoir faire plaisr au destinataire de cet envoi. A bientôt sur Printerpix

Thumbnail of user ishav8
1 review
1 helpful vote
March 14th, 2021

I ordered two blankets from PrinterPix. After placing my order I didn't receive a confirmation email about the status of the product, nor did I get taken to a screen that would make it seem remotely like I am getting the product. Now, weeks after placing my order, there has still been no contact from the company's end and I am pretty sure I got scammed. I cannot cancel the order either and get a refund because it was not within 24 hours of placing the order and they are very hard to reach regardless. I am now forced to speak with my bank and see if I have any hopes of getting a refund. Money down the DRAIN

Tip for consumers:
Be ready to call and get your money back.

Products used:
Blankets

Service
Value
Shipping
Thumbnail of user jessicae1289
1 review
0 helpful votes
January 24th, 2024

I did not receive my order in time and could never get updated tracking information from them. When it arrived after its "guaranteed delivery date," I requested a refund for shipping which was approved after multiple phone calls, but I'm still waiting for the refund 3 weeks later due a "delay from their finance team." It has been an incredibly frustrating process.

Products used:
Calendar, photo book

Service
Value
Shipping
Returns
Quality
Thumbnail of user kpt6
1 review
3 helpful votes
August 11th, 2020

Please folks, check the shipping costs for your items. They are recouping double their production costs in shipping alone on items, no matter how many discounts you think you are receiving upfront. There are other reputable companies out there producing for much less!

Thumbnail of user miriaml52
1 review
1 helpful vote
June 9th, 2020

I never had a problem with Printerpix until my last order.
I ordered a small, 20-Page photobook, which arrived on March 5th. It was BLANK! It only had a shadow on the cover where the photo should have been. Inside - a multicoloured empty book! When I queried it, I was told that my order had arrived blank - yet I had spent considerable time and effort to place the photos as it was a gift for my 89 y. O. Mother and I still had the original on my computer. They offered to re-print the book but I had to pay postage. I agreed immediately. They were to send me a code to use. I am still awaiting the 'code'! 3 months later, I am no closer than I was in March to getting my item printed. I also have several 'ticket numbers' covering the same issue. Printerpix have continued with automatic replies to all of my emails. All this wasted time and effort is for the princely sum of approx. £10.00. For an international company - they seem to have a very small town attitude. I am very disappointed with the lack of service.

Thumbnail of user amandam880
1 review
3 helpful votes
May 26th, 2020

The blanket was promised to be here before Christmas I ordered it December 14th just received it April 28th 2020 contacted the company 4 * got hung up with being on hold 45 minutes both times twice received the blanket the lettering was not even straight on the bottom and it was supposed to be bigger than what it was when I got it this company is not willing to work with you or compensate you for anything considering the address was wrong they told me when it's still was wrong getting delivered from FedEx when I live in Wisconsin and it says Alabama where there's no way that was a mess up on my part to say Alabama

Thumbnail of user celestes69
1 review
0 helpful votes
September 29th, 2020

Jessica was able to update several expired codes allowing me more time to create photo projects!

Thumbnail of user jlynnulrich12
1 review
0 helpful votes
December 4th, 2023

Timeframe from placing order to delivery is no where close to estimate. Recent order placed 11/8/23, received email 11/12/23 saying "adding a touch of magic to your order", and no additional update. Estimated delivery cannot be obtained. Another order placed in October 2023 took more than 35 days to receive my delivery, which is disappointing since each Photobook costs about $12 for shipping and delivery. Business is difficult to get on the phone and is apologetic about their customer service.

Products used:
Photobook

Service
Value
Shipping
Quality
Thumbnail of user laetitiaa2
1 review
0 helpful votes
September 4th, 2020

Merci au chat et a Nancy pour le coup de main pour finaliser ma commande, car problème d adresse. Maintenant j attends ma commande avec impatience, j avais déjà commander et un super résultat. Donc je conseille

Thumbnail of user emmao54
1 review
1 helpful vote
October 21st, 2020

Had a slight panic after ordering a blanket for my sisters 40th birthday with her and her husbands heads chopped off in some photos. Not a problem apparently, just contacted Patricia on live chat and she was so much help. Thank you so much Patricia. Can't wait to see my blanket now

Thumbnail of user tiffanyr675
1 review
0 helpful votes
February 21st, 2024

I ordered a few weeks ago and realized shortly after ordering that it would be better to wait a bit. I emailed them less than an hour after ordering about canceling my order. I have tried contacting them multiple times now, multiple ways and have heard nothing. I read multiple reviews of the same thing. They haven't even made my books from what I can tell. I've tried tracking them and it still says it's in the production process. I just want to cancel my order. Anyways I would recommend taking your money elsewhere.

Service
Value
Shipping
Returns
Quality
Thumbnail of user garethd16
1 review
2 helpful votes
December 2nd, 2020

***AVOID AVOID AVOID AVOID AVOID ***
Don't be fooled. Bought several vouchers for photo books, calendars and photo prints in their Black Friday deal. Upon checkout of 5 photo calendars the delivery charge was £17.19 for 7-10 day delivery or £21 for next day. Called and spoke to someone who could barely understand me and said he will send a PayPal payment link for me to pay and refund as website has issues. Didn't happen. Called again where the agent spoke such poor English I had to call yet again. Next agent confirmed shipping charges are expensive but advised I pay the £21 if I want it in time for Christmas as the product and delivery can be really slow. He then blurted out that I was not to worry as I am getting a good deal? He also believed the photo books would be about £20 to £25 shipping due to their weight. I ship 2kg to 9 kg often and aware courier prices are no more than £10 for such weights which I doubt the weight of the books would amount to. After reading some reviews whilst on hold I changed my mind and asked for a refund and he said his manager would call me back. I rejected this and asked him to ask his manager to speak to me or issue a refund now. After being on hold for 3 minutes he said it has been refunded. It's been an hour now and no notification so guess another call may be needed but I will raise a dispute with my card issuer and PayPal as I had used both to buy separate deals. Anyone else dealing with this joke of a company best do this as well.

Thumbnail of user saras737
1 review
1 helpful vote
July 20th, 2020

I didn't know about this company until I saw a deal on Groupon and made the stupid mistake of buying the deal before doing my research. After a month, I haven't gotten my item shipped and my project which will be deleted in a day is at 0% and forget about the customer service! First of all this company is not in the U.S. and then the you have to call a gizzillion times and while it goes through, the agent cannot hear you while you can clearly hear them. After a gillizion tries, it goes through and then you can HARDLY hear them and every time they apologize and say it is almost ready! I paid almost $200 for this piece of sh** which has been so frustrating! Ugh! Shame on Groupon for keeping this deal on.

Thumbnail of user peggya196
1 review
0 helpful votes
August 11th, 2020

I ordered three canvases and paid for them. I received one and still waiting in the other two. I have written numerous times to the company and all they do is ignore me. Groupon has a deal to help you save money which I did but printerpix still could care less! Find another company as this one could care less...

Thumbnail of user maryannl139
1 review
0 helpful votes
October 1st, 2023
Verified purchase

We were pleasantly surprised with the quality of your canvas pictures...we will definitely share your site with family & friends. Thank You so much!

Thumbnail of user bridgetg134
1 review
0 helpful votes
August 27th, 2020

Jessica I can't thank you enough for the exceptional service. You actually deserve 10 stars. The speed and efficiency, as well as the professionalism from your side was remarkable.

Thumbnail of user skyo2
1 review
0 helpful votes
December 2nd, 2020

Paige was THE best customer service representative I have ever had the pleasure of working with. She was attentive, pleasant, very nice, calm, and explained everything to me perfectly. I had called before and not got the same service so it was nice to have someone who was so pleasant to speak with. Please give her accolades and even a raise because she is the reason why I will be ordering again. My last call to this company I had someone no so great and I wasn't going to order again but Paige's pleasant demeanor and attitude and efficiency is going to make me a life long customer. Thank you Paige Cooper!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user jeremyp38
Omar B.
Customer Experience Manager
Typically does not respond to reviews

How do I know I can trust these reviews about PrinterPix?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about PrinterPix?