PrinterPix

I wouldnt even give one star but had to!
I recently bought 2 groupon vouchers to printer pix
When i went to use one of them says already used. Good luck reaching anyone to get help!
Live chat noone chats
Phone takes min 25 min for anyone and once on a waste of time and rude
And email its been weeks yet to get a resolution. They leave brief general responses that have nothing to do with what i need
To date i cannot use that other voucher. The two companies keep tossing me back to the other. It shoukd not be the customer solving it i dont get paid they do!

Most recently after my 30 min wait for the one voucher that my order did come thru. The item came out wrong. The photo printed on top of the paw for my pet blanket. Partly because their website is terrible in trying to know what you are doing however when i confirmed my item was correct.
They tell me its how i submitted it. And they will give me a so called deal which comes out to 2.50 less than my original price of voucher and shipping! Please dont do me any favors! They say thats the best they can do.
I ask to speak to a manager. Here is the kicker the woman comes back on and says her manager is missing and i cant speak to one. I tell her legally there has to be a manager on site at all times. I will wait. Finally someone claiming to be a manager gets on and was no help also! Would not make good for the item in any way. Never have i seen such terrible service! My two fold issues unresolved to date.

I will say the item would have been nice quality if dont correctly.
I think they are a fraud! It took many weeks to arrive
Shipping is expensive be careful you have no way of knowing the cost when putchasing groupon or in their (printer pix) website until the sale is going thru

I kid you not. I spent over 16-20 hours on a 5o page photobook. It took so long because I used different frames on each picture, lengthy texts, subtitled and named the persons in each picture, clip art and intricate page designs for my photo arrangements. The problem was that I created a 50 page 8x8 photo finish book and needed a 50 page 8x8 leather debossed book. Simple huh. Just change the cover - right.

Day 1 A.M.- Indian person in India tells me that they can not change the cover. I had to redo the entire project. He was very sorry though. When asked for a manager he stated the manager was on the phone and would call me back later that day.

DAY 1 P.M. - Indian accented person tells me that there is no manager at that facility but he would be happy to take my name and email address to have one call me. He too was sorry for the inconvenience.

DAY 2 A.M.- Indian accented person reiterated that he was very sorry but I had to start the entire project over. They could not change the cover nor add an additional leather cover to the existing book. The manger was on the phone at that time but he would take my name and email and one would call me back within 24 hours.

DAY 2 P.M. - The Indian accented person understood why I was shouting and cursing and was very sorry I was unhappy, but there was nothing they could do. I could only restart the project. He too would be happy to take my name and number and have a manager call me back. After 40 minutes of me insisting that I speak with the non-existing managers's manger, he hung up on me.

DAY 3 mid-day - The manager was still in a meeting but he would be happy to take my name and email address to have them call me back. He was not allowed to give the manager's supervisor's contact information. He was sorry that no one had contacted me in 3 days, BUT he gave me his word that he would personally assure that someone would call me back.

DAY 6 - I am still waiting on a return call. I'm about to call them again.

Easy to order and navigate.prints were perfect and as expected