PrinterPix

Excellent and speedy service by Kayla, an asset to your team, very knowledgeable and keen to resolve my issue

Easy to use set up with a nice way to present options after you've selected your canvas.

Best deal for quality product and service.I love anll my canvasses. They look perfect. Easy to use site and easy to understand. Thanks!

I am a regular user of printerpix and have made several albums with them. This last experience was dreadful. I was making a 100 page album and spent many hours creating it, during this time I recieved an error message tha the server was not responding' after 48 hours it returned but all the photos in my folder were missing. I continued to try to make the album as it was for my best friends retirement present but the experience only got worse. I saved constantly but everytime I turned the project off photos went missing, then one day over 50% of my almost complete album was missing. In place of photos were a white page with a rain cloud saying file missing. I tried to ring and waited 20 mins on a premium rate phone call on hold. I tried live chat and spoke to Manika who listened to my concern then vanished from the chat I tried again and spoke to Casper who said it was a glitch and all I could do was repeat the work. When I said I was worried it would happen again he said we will make sure it doesn't. I spent 8 hours one day repeating the work in one go because I was afraid to turn it off but photos were disappearing as I put them on. I contacted IT support twice who simply sent me the same template response twice. I made a complaint and still have had no reply. The album arrived today and it's awful, I can't give it as a present. The photos are too dark and pixelated, the print is poor quality. I paid an extra £22 for premium paper so I dread to think what the cheaper paper is like. You have let yourselves down badly printerpix, poor product and non existent customer service. You have lost a regular customer but as you can't even respond to my request for help I doubt you are bothered. I have sent two formal complaints and had absolutely no response. Shocking customer care.