PrinterPix

This is a classic example of a company who are all too willing to take your money but will not;

A) fulfill the complete order you paid for
B) answer any calls, emails, tweets, facebook messages within a reasonable time
C) take ownership of customer service issues until 3 months down the line

The print received was of the quality you would hope - but that is the only positive I can give.

The downfall was the fixing kit they sell you after you order the item - it never arrived. Therefore, the Christmas present I bought was incomplete and the recipient could not and still cannot hang this print!

I called and emailed many times, each time being told that they were sending me the hanging kit - but every time they sent me an easel instead.

After a while - and 5(!) easels later, it felt that nobody was taking my complaint seriously. Eventually, 3 months later, after much complaining via all the various methods, I eventually got a refund of £2.99 which was the cost of the hanging kit. Which I have to say has felt like a kick in the teeth and like I say, no hanging kit!

If it is sub-standard service you want, and you have hours, days, weeks and months to waste on hold to their Customer Service line (at further expense to you) or you like sending lots of emails/tweets/facebook messages with no response - than THIS is the company for you!

Staff who I interacted with and were never able to send me the item I paid for... Manika, Jordan and Haroon - there were others - but that would mean trawling through the many many many emails I sent and received - where I was no further forward with my complaint.

Bottom line - this was cheaper than photobox but then photobox have never let me down on the service end - this teaches me an important lesson - you get what you pay for. There are many many other companies that will look after you and actually value your custom - go to them.

This company is not comprised of honest and transparent service. They tell you how long production takes and when your order will be shipped but what they say and what they do are two different things. They did not complete my oder and shipped according to their time line, and I even paid for expedited shipping. I even confirmed with them prior to ordering. Also, what I was charged for shipping what different then what is on their website. I was told that I would be issued a refund and am dealing with the mess now. I called several times, speaking with different representatives and they all told me things like I'll make sure it's expedited, I'll send a message to check what is going on, but nothing would come out of it. I'd have to call them back. It seems they would just say anything to make one think they are actually trying to help. I even emailed a manager who was no help. I'm still waiting for my original refund, the manager wrote he'd provide. Now, after speaking with customer service for the 10th time, I hope I will receive my refund, at least, since I won't be receiving my photo book when I was told. The representative had the nerve to tell me that my book was delayed due to printer issues. And now I'm paying the price of not getting my book in time because of their error. Good companies will rectify these errors and get pay one day shipping to ensure that the customer is happy and that they are a company that is true to their word.

Who would want to do business with a company that lies, messes up orders, and doesn't fix the situation? They mess up and their response is deal with it? There are too many reputable companies and I will not give anymore of my money and time to companies like Printerpix. And the less people who do will hopefully cause them to change their bad service. We can make the difference, because if it weren't for us, they wouldn't have any business.

DO NOT USE THIS COMPANY! POOR QUALITIY AND HORRIBLE CUSTOMER SERVICE! I ordered a graduation collage canvas and the faces on the pictures rolled over the edge of the canvas! WTH?

This is the most amazing gift u can give to anyone that you love