PrinterPix

I spent a long time last weekend making a book for my mom's 60th birthday that my whole family is flying in town for. I paid an extra $33 for 2 day shipping. I was just told it will be at least a week and a half from when I placed the order for it to arrive, which is after my family already leaves again. I have ordered from so many personalization items from other sites and always gotten the item when it is expected, based on what it says on the final page. I just talked to a sales lady and Eugene who is supposedly the supervisor, who said if you click on the fine print there is an additional 5-7 days for production. That was absolutely not clear when ordering. The frustrating part about this is the lack of knowledge on customer service Eugene actually has. I asked him to check on my order and call me back to let me know if it will be here by Saturday (a week from when I ordered), and he said he will call me back tomorrow (it's 11am right now). I told him I need to know by tonight so I can go get a new present if it can't be. He just kept repeating himself over and over again - very much the worst customer service I have ever heard. He ended up not even talking and then said he has already told me everything he can and he has to just repeat himself because the call is being recorded. He could not solve any issue or give me any reassurance, just repeated the "process" they have over and over again. Super frustrating. THe first lady I talked to said my order was out of production and ready to be shipped. Eugene said my order was still in production - so when I asked if that lady lied he said no they don't lie. So then I clarified what she said and he "couldn't give me an answer" all of a sudden. If it is out of production, 2 days from now will be Friday which is when I should have my book. Shouldn't a customer service supervisor be able to help with customer service? This company should just make a recording saying "will not help with any problems." and have it repeat itself over and over again.

Worst customer service ever received. Awful. I want a full refund on the book.

No way to reach company. I sent many emails about my purchase and no reaponses.NEVER use thiis company

It was a very easy process
The blanket turned out great
Will definitely use them again

I enjoyed making my third blanket, but could not understand the constant fluctuation of prices.

Perfect gift for my mother in law who has everything! Surprised her with memories for Mother's Day

Very easy to use PrinterPix! Good quality and fast delivery!