PrinterPixReviews 4,818

I ordered Wooden Puzzle. I kind of waited long time for my order but I can understand the situation right now I waited with good heart. Finally I received the order but sadly it wasn't packed nicely so the puzzle had broken parts and scratches. The wooden puzzle is little more expensive than regular puzzle. I purchased wooden puzzle because I thought it is better than regular one.

Anyway, I submitted the request for my damaged order but they never reply back to me. I submitted my third request today and I don't know how long I suppose to Waite for any answers about my order.

This company is not following with what they advertising on website
Terrible Customer Service
Wooden Puzzle - No recommend

Okay so I was going to actually write them a good review because the pieces I received actually looked nice. My problem is their customer service... the first time I emailed them asking where my order was since it had been a month wince I placed the order, I received an email right away. After receiving my order I noticed I was over charged for shipping and now that I'm asking them for a refund I'm getting no reply. So at the end of the day I do not recommend this company, just save yourself the frustration and go with a more trustworthy company.

So I just received my orders today (two canvas collages) and I LOVE them. I got them as surprise gifts for my parents, and I'm giving to them tomorrow. I bought a groupon for this, and the process was seamless. Using printerpix's interface on the website was pretty simple and I enjoyed working with the different formats to decide which ones I wanted. I had to play around with a few of my pics- reduce size, etc - to make them fit. But it all worked out.

The one glitch I encountered was that I placed my order like the day before everything went crazy with Covid-19 (I think the NBA shut down the next day). With all the restrictions, etc that came after, my order seemed to be delayed. The FAQs on the website stated that 15 business was the average "longest" that orders took to process, but once mine went over that period, I reached out. I understood that COVID-19 probably was delaying things, but it would have been nice to get a proactive update.

Anyway, my order arrived today (placed it on March 11th, received it April 17th) - that's a bit longer than I expected, but i must say - it looks good! I am super impressed with it. And given that I had some old/kinda low quality pics in one of my collages (an old pic from the 1940s of my grandmother), I was worried the quality may be a little rough. NOPE! All the pics look good. Yay! So, I recommend them!

SO, this is long, but needless to say, I'm happy. And I'd defintiely order from them again. But serious heads up, it took over a month to receive. Not sure if that was simply because of COVID or because they're just a little slow - either way, will use them again, but definitely will ensure I don't have time constraints!

I Received my albums and they cut most of the faces off. They blow up the pictures and DON'T CARE if they are centered or not. I contacted them and their representative (Isabella) stopped responding to my emails after I asked her if they were going to correct the albums. DO NOT BUY IT. IT'S NOT WORTH IT.

I ordered a canvas of my cat last October. When the photo arrived my white cat looked pink. I contacted customer service but did not hear anything for over a month. Then a man emailed an apology and asked me to send him photos of the canvas. I sent the photos immediately but have received no response to this day (4/05/20). In the meantime I had to say goodbye to my beloved cat and am still without the canvas to hang in his memory. Ended up ordering from another company who printed it for same day pickup. Now I am just out the money I paid to PrinterPix. I would not recommend this company to anyone. The quality is bad and the customer service is non-existent.

I spent hours and hour working on a photo book. When I was finally finished, I added it to my cart. Well I realized that I was missing a picture on my front cover. So I removed it from my cart WHICH AUTOMATICALLY REMOVED IT FROM MY ACCOUNT. The photo book was gone forever. I contacted the company but they told me they could not do anything about it. I read the reviews and realized other people had the same thing happen to them. Take your money to another company which has built better websites.

Worst customer service ever. That's my main complaint, but while I'm bashing this piece of crap company for missing the event for which the order was intended (we are currently 2 weeks after order with no order update - just barrages of emails wanting to sell more of their stuff) they claim they can't provide order status with only my name and order number.

What? Are you serious? A JOKE OF A COMPANY. DO NOT USE! NOT EVEN WORTH GROUPON RATE!

Please Pat a little extra, and go somewhere else. I purchased two packages as a Christmas present for my parents. When I went to checkout the codes were not honored. I made the purchase, just to make sure the album's arrived on time. I followed up with the company afterward. It has now been almost four months later, I still do not have a refund. They are not honoring my coupons, and I can only communicate through email because of the time zones. After receiving the album's for Christmas, there are multiple duplicates pictures. There are also pictures with heads cut off, and this problem still hadn't even been addressed.

Extremely late and disgraceful product. Demanded my money back but they said no. It stated when I ordered it on the 14th of January that it would be here in time for Valentine's Day, I did not receive my order until the 28th of February, they said I'd get a refund of my postage. Which I still have not received. When the item arrived it was absolutely tiny. It was meant to be a blanket for an adult and it was no bigger than a size of a tea towel! The blanket is also no thicken than a piece of tracing paper. Also extremely rude on the phone when I rang up to complain. Will not be ordering from here again.