PrinterPixReviews 4,818

I ordered a set of mugs from a groupon, and have been waiting for almost 2 months on these to ship. They were supposed to be here by mother's day, and were not. It is almost father's day, and here we are. I emailed the customer support several times with no response. I called several times - waited on hold for 7-10 minutes. Finally, someone answers every time (middle eastern accent) and pretends like they cannot hear you. Says hello, then says if there is no answer, they will be forced to disconnect the call. I am very disappointed in this. Paid 30 plus dollars for shipping, and still no answer. You call this a business? You need to be shut down immediately! SCAMMERS!

Absolutely the worse company I have dealt with in a long time. Too bad I can't leave zero stars! I wish I had seen these reviews before making a purchase. I placed an order on 4/13/20. I called over a month ago and was told it was being overnighted from shipping and I was fine with that. Two weeks ago I called again because I had not received my order. I was told it would be overnighted on Friday. I told the person on the phone that I had been told that already. He replied with "OH--it had to be reprinted, but it has been sent to shipping." I told him I wanted it overnighted and I did not want to be charged for it. He said okay and he would send me an email. Two weeks have gone by again and I don't have an email nor have I received my prints. I called seven--yes seven--times today. The phone would be answered and they would say they couldn't hear me and hang up. I called from two different lines so this is not a problem on my part. When someone finally could "hear" me, he gave me the same line I got two weeks ago--it is being shipped. I told him I wanted to speak to a manager. He said he would transfer me and what do you know, the line disconnected. In addition, the cost they charge for shipping is three times more than what other companies, such as Canvas on Demand, charge and the service is better!

I recently purchased several photo books which I spent a fair few days on as a project on the in printerpix in website. When they got dispatched, I realised they had completely messed up the address (with a mixture of my billing address and home address). I tried to contact them several time online via their chat and by email. For their online chat you wait in a queue for several hours (I've done this 4 times), someone eventual pops and and then they don't answer. One message introducing themselves and that was it. Nothing. And trust me I left it four hours. And I've heard nothing via email. Honestly the most dreadful customer service I've ever had. I would not recommend at all. There are plenty of these place out there. Choose a better one.

I ordered 45 Printerpix cards through a Groupon. I received 1 card and 1 envelope. I contacted PrinterPix more than 11 times throughout the weeks between May 20 and June 2. I called customer service on May 28 and waited 37 minutes on hold. The call was answered and, after I explained my problem, the rep started to say, "I can't hear you!" and would then mute me because I could hear the phone go silent on his end. Then he said, "I a disconnecting the call if you do not answer." I was answering but he was muting me and then he hung up on me. I called back and was on hold for 40 minutes and 16 seconds. This time, the customer rep said I would have to pay the additional $4.99 shipping in order to get the rest of my cards. I paid it. Then, felt this was not appropriate customer service. I contacted the company again on June 1 and was on hold for 1 hour and 17 minutes. Finally, customer service rep Derrick Fernandez got on the call. He promised me a refund of my shipping and they would fulfill the rest of my order. He assured me on the phone that he had, in fact, refunded my money and then said that he just sent me an e-mail to complete a recommendation for him. I said that I would complete the recommendation once I saw the funds back in my account. On Tuesday, June 2, He sent a follow-up e-mail that said, "... and would greatly appreciate it if you would also leave a glowing review for us on this below link. All you will need to do is click on the following link and describe your experience with our service and do not forget to mention our agent name (Derrick Fernandaz) who helped you to sort your issue." I responded and said that I would give him a pleasant review if he did what he said he was going to do. Today is June 11 and... NOTHING. This is the WORST customer service I have ever experienced in MY LIFE. I highly recommend not purchasing anything PrinterPix related from Groupon. BE WARNED! These people do not deserve your business!

So I order via Groupon a Mother's day gift. 4/22/20 figuring w/ Covid extra delays. No biggie.
I sent my first inquiry on 5/1/20. Automated response ticket created. Email on 5/5/20 after no update.
Get en email on 5/27/20! Automated response

Email again 6/7/20 automated response.
Called 6/10/20.18 min on hold only to be greeted by a person and then disconnected 'becuase of no response'. But I was there yelling. Complete bull!

Filing a complaint w/ Groupon and BBB.

I never had a problem with Printerpix until my last order.
I ordered a small, 20-Page photobook, which arrived on March 5th. It was BLANK! It only had a shadow on the cover where the photo should have been. Inside - a multicoloured empty book! When I queried it, I was told that my order had arrived blank - yet I had spent considerable time and effort to place the photos as it was a gift for my 89 y. O. Mother and I still had the original on my computer. They offered to re-print the book but I had to pay postage. I agreed immediately. They were to send me a code to use. I am still awaiting the 'code'! 3 months later, I am no closer than I was in March to getting my item printed. I also have several 'ticket numbers' covering the same issue. Printerpix have continued with automatic replies to all of my emails. All this wasted time and effort is for the princely sum of approx. £10.00. For an international company - they seem to have a very small town attitude. I am very disappointed with the lack of service.

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Review of Printerpix UK

Louise

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Do not go anywhere near this company!

Do not go anywhere near this company! It is shocking service and poor quality! I have been weeks now trying to sort my complaint of missed photographs aswel as postage costing more than the voucher itself, account being deleted after order so no way of tracking! Email after email, phone call after phone call! To find that the calls have resulted in a £25 phone charge! This just adds insult to injury! I will make sure no one uses this company and inform wowcher of advertising such a shocking "voucher" which has ended up costing me so more! DO NOT USE PRINTERPIX!

I never, ever write reviews. Ever. I ordered a mug with a picture from them... and I got a BLANK MUG. I have reached out to customer service many times... and got no response. They are not reliable. You were warned.

I ordered a blanket for Mother's Day for my mom. I then read the reviews and got really nervous because they were bad but when I received the blanket it went above and beyond expectations and was way cheaper than sites like Shutterfly. It took a long time to get to me(about a month). My mother loved the present and the blanket was super soft. Really impressed. Most of the bad reviews deal with customer service but I didn't have to deal with them so I have nothing to add about them. The only thing I can say was tracking an order was confusing, it needs to be worked on but the product was perfect. I was expecting a rag after I read the reviews.

I placed an order for two custom made mouse pads May 7th. A week later, I purchased other products from Shutterfly. I received the shutterfly order about a week and a half ago and still have yet to receive my Printerpix order. I tried emailing them since my status had been at 50% for weeks with no response. I tried doing the live chat option and took hours and then when i got someone she introduced herself and then would respond back! I will never order from them again!