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PrinterPix Reviews Summary
PrinterPix has a rating of 3.5 stars from 4,818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PrinterPix most frequently mention great quality, photo book and long time. PrinterPix ranks 2nd among Photo Printing sites.
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Jessica was really helpful! She was great at solving my issue in a few minutes. She was able to reactivate a voucher that I thought I had lost. Thank you Jessica
She really helped me fix a technical issue with the website, and assured me I'd be taken care of. Really Happy!
I purchased a voucher for ten photobooks, 100 pages each. I didn't realize I could only use the code one time not ten times. So on the second book the code wouldn't work. I call customer service for help and was talking to a real person in less than five minutes. I spoke with Paige and she was able to resolve my problem in just a few minutes. Thank you printerpix and Paige.
Franklin hand held (virtually) every step of the way. I am a tech dinosaur. He was gracious, polite, patient and did everything possible to process my order. Next time it will be a cinch
I recently purchased groupon vouchers and was having difficulty placing my order. Page was excellent in helping me and making sure I was only charged what the groupon stated. She deserves high recognition for all her assistance!
I called and spoke with Paige regarding trouble I was having with one of my vouchers. She was very professional and helped me solve my problem quickly. I was very pleased. Thank you Paige! I am not waiting on my orders to arrive.
Had a slight panic after ordering a blanket for my sisters 40th birthday with her and her husbands heads chopped off in some photos. Not a problem apparently, just contacted Patricia on live chat and she was so much help. Thank you so much Patricia. Can't wait to see my blanket now
Just look at the bad reviews other people have left for this company. I've been dealing with these people for months now and they still can't get it right. I emailed them and they said the picture I was using would be fine. When I received it it looked terrible, blurry and dull. So they said they would do it over and sent me another one of the exact look. No better than the first one. I would never by from here again. That won't even offer a refund or anything, they just send me junk.
Ordered a photo book from them. Many of the pictures that I submitted had the pictures cropped poorly; such as heads cut off of photos and others with important parts of photos omitted. None of this was indicated when previews were shown.
My entire order was all wrong after already had submitting it, but Patricia helped fix everything in such a friendly and timely matter. She provided superb customer service
Patricia really went above and beyond the usual service level that we are accustomed to in service industry.
She set up my order, arrange a unique payment link, fulfilled the order herself because I couldn't do two order together.
She followed up and made sure things get done. Great asset to Printerpix.
My metal print came bent, I was able to talk to chat and they sent me another print. Great support and great customer service.
Nancy went over and above helping me with my query. Was extremely helpful. Would highly recommend. Thanks so much!
On my 3rd order of the same books. Started on June 7,2020 and have still not received the final shipment of 120 books. First set came and were unusable since they took all the transparent. Png files and made them black. They also claimed they had a leather cover but they were cheap clear plastic covers. I reordered the hard cover books and they arrived looking great. Unfortunately more than half the pages were print off-centered so half of the pages were cut off and not readable (cookbooks). I have been waiting for the 120 re-printed books they said were being mailed between the 3rd and 7th of Sep. It is now mid-Oct. They do not answer calls and have not responded to my emails. In total I've probably sent them 50 emails about this one set of books. We are a Senior citizen group that created these books for a fundraiser. We have contacted the BBB and the FL State Attorney General's office. So dissapointing.
3 weeks later and they havent even sent an order confirmation email, I contacted them 4 days after I placed my order and informed them that I bought the album for my anniversary which was 1.5 weeks away. They told me that from 7 to 10 working days I would have it. I contacted them again, to see if I could get a tracking number as I didnt receive a single email from them, but no luck as "we dont use tracked packages but you will receive your package in the next 3 working days"... 5 working days later, I contact them again and "Nancy" has the nerve to tell me that the delivery is from 15-18 days... Just to try and save their $#*!, not only that, but as I was telling her about my problem she took 5 minutes to answer every message, claiming that she had other customers to attend to, 30 minutes waiting for a response I told Nancy not to worry, because the more time she made me wait, the more time I had to leave a bad reviews of this awful company explaining every single problem I had. Needless to say, when I said that her mood towards me changed, and she started to actually pay attention to me... But it has taken 1 hour of my time to get to this point...
THERE ARE SO MANY OTHER PRINTERS OUT THERE THAT TAKE 3 DAYS TO DELIVER THE ITEMS, DONT USE PRINTERPIX IT HAS TERRIBLE SERVICE AND VERY LONG WAITING PERIODS
Great service and products! The teddy bears are adorable! Will definitely use again for other personalized items!
I am very pleased with the product itself--it is of good quality and so many options to chose from during its creation. I also want to mention that I am impressed with their customer service. Leo assisted me quickly and with an uncommon kindness that stood out as a cut above the rest. Thank you!
AMY did a great job assisting me with my issue and she did it nice and quick. I was short on time and she got it done!
Excellent customer support and service provided by representative. Rep adjusted pictures for my grandaughers blanket and ensured I was satisfied with changes made.
Simon assisted me through several questions and an issue I was having with my order. He resolved everything and took the time to make sure everything was to my satisfaction.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members