Princess PollyReviews 65

Tried to return an item that was too small. Return QR code is unreadable and my order number "could not be found". How convenient.

Beware. Overnight shipping is a scam and then they charge ridiculous fees to return your items and make you wait up to 30 days to get your money back. Terrible customer service!

This was my first and last visit. I arrived at the store at 8:40 PM and picked out a few sweaters and dresses to try on, only to be told by the dressing room attendant that it was "too late" to use the fitting rooms. Another sales associate suggested I purchase everything and return what didn't work. If you're going to close the fitting rooms early, at least inform customers when they enter the store. The service was rude and completely unacceptable.

Absolutely the worst experience. Ordered clothes for over SEK 2,000. First, delivery took a month instead of 6 days (which they guaranteed). Then they have totally failed to include my contact information as well as put in some weird delivery method that says the package should be returned IMMEDIATELY if it can't be delivered to the door. When Postnord then (a month after the order) tries to deliver my package, I don't know about this because I can neither track my package with Postnord because my contact details are not linked to the package and they cannot contact me when they do not enter the apartment building. I have not been able to include my port code at any point during the delivery/order (again, because I had no information on where in the world the package was) and due to PP's strange choice of delivery method, the package immediately started being sent back to the US. When, after HOURS of searching via DHL and Postnord, I find my package (in Denmark, on the way back to the US) and contact PP to understand what has happened, they say "there is nothing we can do, it says that it could not be delivered and you have to order again goodbye". The SICKEST thing I've ever been through. Will never, EVER order from here again or recommend to anyone.

I am extremely frustrated with this company. My daughter ordered clothing two months ago to the value of r2000. Tracking says it's been delivered but no sign of a parcel as yet. To add insult to injury it's virtually impossible to speak to anyone tgere as customer service number is NEVER available!

Awful awful quality. Princess polly has gone down in qualtiy over the last years. Tried to give them nother chance recently as some of the styles online looked cute...bad decision. ALSO tried returning my items and they DONT return the full amount back. They forever lost a customer. Bye!

An extra item got added to my cart and I didn't realize right before I placed my order, so I went to cancel it immediately after I purchased. I sent an email asking to cancel and they responded right away (5 minutes after I placed my order) and said they couldn't cancel it since it had already been "too long" since the order was placed and it had already been processed for dispatch (literally impossible but okay).

Unsatisfactory product and disappointing customer service. Today, I got a phone case for my daughter's iPhone 11 that cost us $21.49, shipping included. Despite being labeled for an iPhone 11, the case was way too small and entirely unusable. Attempting to initiate a return online, I was offered either a partial refund of $7.03 or a $13.00 store credit, with another shipping fee for an item I don't want. I'm not seeking a return due to aesthetic preferences or sizing issues; the product is flawed and incompatible with any iPhone 11, which we verified using other iPhone 11s in our household. The order ID is US*******. We expect a full refund, covering both the item and the shipping fees. If this experience is indicative of your business practices, I'd strongly advise against making any purchases from your company. You risk receiving a defective item with no reasonable means of redress.

It was my first time shopping with Princess Polly, and I was excited to receive the clothing I selected. The delivery was amazingly quick; I received the order in less than 48 hours after placing it on standard shipping. The communication was also stellar; I was kept updated with great communication throughout.

However, unfortunately, upon receiving my order an hour ago I have been extremely disappointed. Firstly, two items (one of which was sold as "final sale" (I.e. Non-returnable) arrived faulty - one with white stains (olive cap) and the other with some random red threading (on a grey sweatshirt)?! Honestly, I thought I'd ordered from a second hand store for a minute… No disrespect towards second hand stores, I just mean I was obviously shocked to be receiving items that weren't exactly cheap with obvious faults.

As I made my way through the rest of the items, I found that my order was also completely missing two items that I was eager to receive. By this point I was seriously questioning the legitimacy of this company so looked them up online to discover some other terrible reviews here. That's the LAST TIME I don't check reviews for a new store! I can only hope I am able to get the money back for these items.

Further, I reviewed Princess Polly's return policy before completing my order to check whether return expenses would be required. Nowhere on the website is it mentioned that return expenses ARE REQUIRED, if you are wanting a refund to your initial payment method rather than a store gift card. This is incredibly deceptive and adds to the negative sentiment I have gained. I sincerely wish I didn't have to write this complaint. It's not how I wish to spend my time, and I'm annoyed that I have to report on these things which I believe should be standard practices of customer service.

As I mentioned it is my first encounter with the company, and I'm sad that it will be my last as I was initially excited to find a brand that I could rely on for some lovely clothes. Even if they made all their wrongs right I would never buy from this store again as I really don't want to support such sloppy practices or represent such a brand through my clothing.

(CONCLUSION/TLDR AT THE VERY END + discount advice, I DIVIDED EACH SECTION INTO PARAGRAPHS AS WELL, SAY THANK YOU! :D)

Firstly, I live in Canada so it's more trouble for me to receive my items (especially in terms of speed, and including the shipping price) but I still find Princess Polly a pretty great brand.

GENERAL: I've ordered a bunch of different items from Princess Polly before: shirts, dresses, sweatshirts, pants, skirts, bags, and jewellery. Most of the items matched my expectations--good quality, great fit, looks like the picture, which is why I really like shopping from Princess Polly.

SHIRTS AND DRESSES: gorgeous, nothing more to say that I haven't said already.

SWEATSHIRTS: A godsend--they're incredibly soft and comfy and I cannot recommend them enough! All of my crewnecks are from Princess Polly and they're among the best things I've bought from the company. Most of them are pretty large though, so downsizing is a good way to go.

PANTS: Same goes for these. The petite ones fit perfectly (I'm between 5'3 to 5'4, so the regular line should probably fit well for anyone above 5'4 and I think there's a tall option as well) and they're super comfortable.

ACCESSORIES: Bags are really cute and they've held up a lot over my reckless handling of them :p, but jewellery (I've ordered necklaces, bracelets, and rings) is hit or miss. They look nice, but some of them turn bronze after a while or lose their colour. It's a shame, since it's a good portion of the items so I wouldn't totally recommend the jewellery. Also I ordered a headband one time and it's pretty good.

GENERAL COMPLAINTS: Lots of the complaints on here are related to this and shipping time. I agree with issues on shipping time. A lot of the time orders come a few days past their expected date, and every time they send an outdated, automated email about expected delays and COVID-19 regulations(?)

SHIPPING: Not the best if you need items fast but I don't really care since I'm not ever in a rush to get my items. But, if it helps, ordering on Wednesday is the fastest shipping time for me (living in Canada, so I don't know how well this applies to anyone else) and I get my items in around a week (which is earlier than usual!).
Edit: I completely forgot to add--yes, the shipping time is pretty wonky and I've tried express shipping before. I don't think it really makes much of a difference. Save your money, and try to order early if you can instead!

CUSTOMER SERVICE: In terms of actual customer service, I once had an issue with a really pretty dress where I received my item and on the sleeve there was a BIG fat stain! Otherwise it was very nice and I loved it. First, I started the return process online which was easy enough, but then I contacted customer service because I knew that paying for my own shipping method back to the USA would be really expensive and not worth it at all. They initially told me I had to pay for it myself but after a few emails back and forth I was able to get them to send me a new item without having to send back the damaged item (which would cost me almost $20 to send back!) which was really nice! Since Princess Polly is an online company (I believe?) their customer service can be pretty good to negotiate with if you provide good reasoning for your complaint and provide pictures if you can. Just don't give up after one email! (but if they insist on saying no, then you should probably accept that)

CONCLUSION (TLDR?): Overall, the items themselves are pretty great and would be 5 stars on their own.! ALSO SUPER IMPORTANT: ALWAYS LOOK FOR A 20% DISCOUNT ON PRINCESS POLLY. THERE'S ONE AT *ALMOST* ALL TIMES. MOST EXTERNAL COUPONS WILL REACH IS 30% IN MY EXPERIENCE. BUT ALWAYS LOOK FOR AT LEAST A 20% DISCOUNT BEFORE PURCHASING.!

I've never had an issue with the quality of their items except for the jewellery and I would totally recommend them. Ordering is a different story! I would rate the ordering process a 2/5, but since most of that is due to delayed shipping and issues with customer service (which isn't really a common occurrence), it doesn't waive my rating too much, which is why I settled on a 4/5.

This is all coming from someone who's spent a LOT of money on Princess Polly! I tried to be as honest as possible and I've shopped here for 3 years now so I think I have at least a little bit more merit than someone whose only shopped maybe once or twice c:

They charge you extra for overnight delivery ($25) but do not send overnight as promised. $#*! quality, $#*! customer service. Returning my order & never using this company again. Ew.

When I expressed that I did not like their return policy, I was told "sorry, have a wonderful night. "Terrible way to do business. Do they not realize that it is us middle class parents who are paying for their items for their kids?! I can also get similar items for cheaper somewhere else, so why go there?

Hey cannot fulfill next day delivery orders so don't bother paying the next day charge. Every single time my order has failed to turn up next day. I have spent over £400 on one order which has failed to turn up. Customer service have emailed the courier, emailed?! Ridiculous if you have an account you should have access to contact them. I can't believe this company is still allowed to trade. No solutions or help offered. I only order because of Lorna Luxe once her contract ends I will be shopping elsewhere as the service and quality if we are being honest is not worth the price

I ordered stuff for my daughter for Christmas. You have to order right away because things sell out very fast. We'll be careful. They don't tell you you only have 30 days to return. Very difficult when Christmas shopping. Contacted customer service & they were unable to help me. Told me to try to resell on Cursty. Also one of the items was defective. Will never order from them again. Terrible customer service

Bought my daughter a pair of pant for Christmas the very end of October. The pants did not fit they would not do anything. No exchange, no credit. Told us to sell them, seriously!? Any reputable store has an extended return/exchange policy for holidays. Not asking for refund just a credit or correct size. I will never purchase from them again. Too many other better options out there.

The XXS(0) is an xs/s on bottoms and dresses. Got a skirt last year and it was big. I'm xxs in every brand. I forgot about it and I order two skirts and a dress and they are big for a xxs(0size)

I ordered from the site and I loved the clothing!
But when I returned the item that was too big same day I received it, paid out of my own pocket just about as much as the item. And they claimed they never received it. Three months later and I'm out of money and an item. And they did not refund me, and refuse to help me whatsoever they say they need proof of sent back item. That was three months ago. I don't have the receipt anymore. My mail lady saw and knows I sent it. Soooo idk. Right on

I ordered from Happy and Polly and received a Fed Ex tracking number over 2 weeks ago. When I track the package through Fed Ex, the only info available is that the tracking number was issued and has never been received by Fed Ex at all. Also, my email to service has not been answered! Now I have to go through my credit card to report this charge as fraud!