Princess Polly

I am extremely frustrated with this company. My daughter ordered clothing two months ago to the value of r2000. Tracking says it's been delivered but no sign of a parcel as yet. To add insult to injury it's virtually impossible to speak to anyone tgere as customer service number is NEVER available!

An extra item got added to my cart and I didn't realize right before I placed my order, so I went to cancel it immediately after I purchased. I sent an email asking to cancel and they responded right away (5 minutes after I placed my order) and said they couldn't cancel it since it had already been "too long" since the order was placed and it had already been processed for dispatch (literally impossible but okay).

They charge you extra for overnight delivery ($25) but do not send overnight as promised. $#*! quality, $#*! customer service. Returning my order & never using this company again. Ew.

I ordered stuff for my daughter for Christmas. You have to order right away because things sell out very fast. We'll be careful. They don't tell you you only have 30 days to return. Very difficult when Christmas shopping. Contacted customer service & they were unable to help me. Told me to try to resell on Cursty. Also one of the items was defective. Will never order from them again. Terrible customer service

Unsatisfactory product and disappointing customer service. Today, I got a phone case for my daughter's iPhone 11 that cost us $21.49, shipping included. Despite being labeled for an iPhone 11, the case was way too small and entirely unusable. Attempting to initiate a return online, I was offered either a partial refund of $7.03 or a $13.00 store credit, with another shipping fee for an item I don't want. I'm not seeking a return due to aesthetic preferences or sizing issues; the product is flawed and incompatible with any iPhone 11, which we verified using other iPhone 11s in our household. The order ID is US*******. We expect a full refund, covering both the item and the shipping fees. If this experience is indicative of your business practices, I'd strongly advise against making any purchases from your company. You risk receiving a defective item with no reasonable means of redress.

Bought my daughter a pair of pant for Christmas the very end of October. The pants did not fit they would not do anything. No exchange, no credit. Told us to sell them, seriously!? Any reputable store has an extended return/exchange policy for holidays. Not asking for refund just a credit or correct size. I will never purchase from them again. Too many other better options out there.

It was my first time shopping with Princess Polly, and I was excited to receive the clothing I selected. The delivery was amazingly quick; I received the order in less than 48 hours after placing it on standard shipping. The communication was also stellar; I was kept updated with great communication throughout.

However, unfortunately, upon receiving my order an hour ago I have been extremely disappointed. Firstly, two items (one of which was sold as "final sale" (I.e. Non-returnable) arrived faulty - one with white stains (olive cap) and the other with some random red threading (on a grey sweatshirt)?! Honestly, I thought I'd ordered from a second hand store for a minute… No disrespect towards second hand stores, I just mean I was obviously shocked to be receiving items that weren't exactly cheap with obvious faults.

As I made my way through the rest of the items, I found that my order was also completely missing two items that I was eager to receive. By this point I was seriously questioning the legitimacy of this company so looked them up online to discover some other terrible reviews here. That's the LAST TIME I don't check reviews for a new store! I can only hope I am able to get the money back for these items.

Further, I reviewed Princess Polly's return policy before completing my order to check whether return expenses would be required. Nowhere on the website is it mentioned that return expenses ARE REQUIRED, if you are wanting a refund to your initial payment method rather than a store gift card. This is incredibly deceptive and adds to the negative sentiment I have gained. I sincerely wish I didn't have to write this complaint. It's not how I wish to spend my time, and I'm annoyed that I have to report on these things which I believe should be standard practices of customer service.

As I mentioned it is my first encounter with the company, and I'm sad that it will be my last as I was initially excited to find a brand that I could rely on for some lovely clothes. Even if they made all their wrongs right I would never buy from this store again as I really don't want to support such sloppy practices or represent such a brand through my clothing.

When I expressed that I did not like their return policy, I was told "sorry, have a wonderful night. "Terrible way to do business. Do they not realize that it is us middle class parents who are paying for their items for their kids?! I can also get similar items for cheaper somewhere else, so why go there?

We ordered in SEPTEMBER 2022 and to this day January 2023 - we have still never received anything. When I never heard from them and never received it - I messaged them to cancel my order that said it had "just shipped" - three months AFTER we ordered it. Yet - we still don't have it. Now they say it's too late to get my money back - so I have no dress and can't get any money back. DON'T ORDER from this site!

This website is a scam. They misrepresent their clothing, size and material, do not own up to their mistakes and then charge a$ 7 handling fee per item for a return. I would warn all consumers and FORBID them from shopping here. I hope they close down

I've worn Princess Polly clothes before but they were my friends pieces so this time I decided to shop for some of my own! This was my first purchase with the brand and I was really excited! I am pretty satisfied with the purchase as shipping was quick and I was able to get my items with good discounts. Check out my video review for more details and a try-on haul!

I ordered from Happy and Polly and received a Fed Ex tracking number over 2 weeks ago. When I track the package through Fed Ex, the only info available is that the tracking number was issued and has never been received by Fed Ex at all. Also, my email to service has not been answered! Now I have to go through my credit card to report this charge as fraud!

Clothes arrived ripped and had to pay $40 to send them back. Would never order there again, very disappointed. Do not recommend!

I ordered from the site and I loved the clothing!
But when I returned the item that was too big same day I received it, paid out of my own pocket just about as much as the item. And they claimed they never received it. Three months later and I'm out of money and an item. And they did not refund me, and refuse to help me whatsoever they say they need proof of sent back item. That was three months ago. I don't have the receipt anymore. My mail lady saw and knows I sent it. Soooo idk. Right on

I bought some items from Princess Polly for the first time a few months ago. The items are very trendy and quite affordable. Some of the items were low quality, some were decent. I was disappointed with a few of the dainty pieces - one being a top that didn't fit comfortably and felt particularly flimsy.
However I particularly like their matching sets section.
It was easy to search for items that I needed and I like that they offer discounts and sales from time to time.
They offered free AU shipping over $50.

A company that is not transparent, they need to pay their employees more and don't disclose where they buy their materials, at least 50% of the jewelry and clothing comes from Alibaba and AliExpress. Ridiculous

I bought the Abe puffer from them. It was shein grade quality and falling apart when I received it. All of the stuffing on the inside of the puffer quickly balled up and fell to the bottom to the point where I wasn't even able to wash it. All the seams had strings hanging and some of them were literally completely gone.
That aside, I posted this review on their website and they won't even allow it to be on the reviews. I had a feeling when all of the reviews were raving about them and the "bad" reviews were hardly bad and still 3/4 stars. Needless to say, they hide how poor quality their close are by having someone review the reviews and pick and choose which ones are posted to their site.

I placed and order and never received part of if. When I asked for refund or store credit, they refused. Wanted me to take a pic of an item I didn't have to prove that I didn't have it. Be careful they rob you.

Expect cheap quality clothing at marked up prices and terrible customer service.

Bought two skirts in the same size but the sizing between the two were extremely off.
The material was also very poor quality (expect Shein quality but at 5 times the price). Beware of sponsored reviews!

One customer service agent said that the item can be exchanged while another said it cannot. Turns out, exchanges are not available to international customers (which is written at the very bottom of the page instead of under the "FREE EXCHANGES" section). International customers must also pay for return shipping.

Learned my lesson and will not be purchasing from Princess Polly again.

If you live in Europe do not even bother! I placed an order over 1,5 months ago and I still haven't received anything! I've emailed them 2-3 times asking for a refund and they keep telling to wait even longer and keep sending me these ridiculous discount codes that are already everywhere

Return cost money even though the shipping of my order took longer than expected. Ridiculous that they're charging customers 7 dollars to return items when every other website has returns for free... Especially when I needed the clothes for a specific event and didn't get them on time. They said they asked for an "extra delivery day" on their website and claimed that the "next business day" with an extra day in between was the 16th, when I ordered on the 11th... don't say things will be delivered in a certain amount of days when they won't be. I just wasted 7 dollars for no apparent reason... won't be ordering from here ever again.

I was so blunt on what I needed and what I request that they still managed to mess up my package package. And on top of that they still messed up towards the end and nothing is resolved. My package was about to get here they returned it back for no reason after payment was made and now the package that I was waiting for 2 weeks is going back to their location. Not to mention to not waste your time on the 2 day shipping because it will not happen.

$32- for a skirt that is so cheaply made. Most of their dresses look like Romwe or Shein which has better skirts and dresses that are actually really well made and cost me 7-16 bux. $41-50 for a dress that is comparable to some of the Shein dresses that are displayed without a model and they are terrible quality. I am talking badly sewn, the lining feels weird and such plastic cheap fabric (I am referring to the Tazmin green dress and some others.). Some of their items are better quality like the Just Friends plaid dress that I bought in 2020 and the Harmony and Lara/Marla/Karla dresses but again, $44-50 for a dress that actually costs 20-25 at other stores, it's not worth it. I made 9 orders with them last year and in 2020 of about 85-100 dollars each for 2 or 3 items. Even Dolls Kill can be cheaper and better quality than them.
Also dresses and tops run very small, they're not made for women with athletic curves and im a size 4 but I have muscular curves. The models are either overly, unhealthy skinny like XXS walking bones or plus size, nothing in between. They need to have a shape category for women than are thin but have curves. I see why stores like Windsorstore are pricier cuz theyre classy and have physical stores too, but I cannot stomach the prices here.
I have to say the reviews on their site are real, I have post some too and the size the models wear is accurate too, most wear a 2 or 4 and I usually fit in the size 6 while im 34DD 25 39 115lbs 5'7 and their site tells me I am a size 4 and then my butt won't fit, the boobs are hanging out. Maybe this store is for teens.