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PrimeStyle

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California
1 review
8 helpful votes
Follow erin m.
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I just received the most magnificent ring from Prime Style. Wow, I was impressed. For those of you that are curious it was Item # *******. Such impeccable quality. It was explained to me that they generally allow 3 business days to make a ring. I received a phone call on the 3rd day and was told that my item didn't pass inspection on time; this was at first disappointing but later turned out for the better. David had explained to me that each ring goes through several layers of inspection before leaving the factory for shipping, and Prime style prides itself it their superb quality and will not ship anything without it meeting their standards. They are a factory and manufacturer thousands upon thousands of items; it was reassuring to know they are on top of each individual order. He was sincerely apologetic but I thought this was impressive as I would have been pissed if the ring didn't come perfect! The next day I received yet another phone call from another customer service representative telling me that it has been cleared for inspection and will be shipping. By the 5th day I received my ring and again WOW! I am so happy that they did not ship it when it was first ready and stuck to their strict standards of inspection, very much appreciated Prime Style! I look forward to do business with you again, and I encourage any one who reads this to do business with them! They are professionals and work fast and efficiently and their customer service is awesome!

Date of experience: February 25, 2011
Georgia
1 review
1 helpful vote
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When I suggested Prime Style for our wedding jewelry, my girlfriend Sara was not much impressed. She wanted to go for the conventional shops, and I knew Primestyle.com offers good discounts. She felt that the lower prices meant lower quality of jewelry. I coaxed her to go for Prime Style, and she was amazed to see the collection. In fact, we could not choose among the gorgeous rings. When we finalized the wedding bands, what I saw was not fitting for me. So, I had to call the customer support. Sara said she wanted to upgrade the diamond stone to 1 carat. Michael from Prime Style support answered us and explained in detail what the process is. He was too friendly and never minded our questions. He told me how to choose the ring sizes in the future to avoid such circumstances. He also said the charges for upgrading the ring, and it was pretty low compared to the other places. We got them mended and sent back to us as faster as they had previously dispatched. It is a highly pleasant experience shopping with Prime Style. The customer support was excellent, and they are too friendly. The rates can be got nowhere, and we are now recommending Prime Style to our friends and family.

Date of experience: May 5, 2013
California
1 review
0 helpful votes
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I think it is awesome that I finally found a jewelry maker based in the USA who charges a reasonable price for their diamond jewelry. When you look at it pragmatically, a diamond is a diamond is a diamond and the fact is this company sells almost exactly the same jewelry as everybody else but charges considerably less for it I just bought my girlfriend a diamond pendant, and paid him almost $1500 less than if I had bought the same thing at the mall the packet arrived within two days and I’m still excited about the fact that the US-based jewelry maker with reasonable prices.

Date of experience: April 18, 2014
New York
1 review
6 helpful votes
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Positive experience
March 26, 2018

They did an amazing job with my custom wedding bands! My fiancé also bought my engagement ring from their site. The prices are reasonable and the jewelry is gorgeous! I highly recommend!

Date of experience: March 26, 2018
Indiana
1 review
1 helpful vote
Follow Gerry K.
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I was looking for wedding bands for our wedding, which was just a fortnight ahead. We had to speed up things, and I could not really go for shopping as I was in another country for a project. My fiancée, Marietta too could not get herself off the job, and it was a busy time of her fashion business. She suggested that I should go online. I looked for various sites. I finalized 3 sites and started looking for wedding sets. But, only Primestyle.com promised to be worth shopping with. I chose a set which had 5 mm ring for men and 4.2 mm for women. It was of yellow gold with 3 princess cut diamonds. The set came for $1062.
In most of the other sites, the same set was sold for $4000 and above. I came to know that Prime Style manufactures from its own company, and such prices are possible for a reason as they are not spending on the brick and mortar shop. When I did not get the bands after 4 days of ordering I rang up the customer support number. This time Michael was their own the other side, and, after confirming my order number, he said that the jewelry items are held for the quality check process. He said that all the products are quality checked before dispatched. I was worried about getting the rings on time, but to my surprise the rings reached us in another 4 business days. Marietta was too pleased to see the elegant pair of rings, and now we recommend Prime Style to all our friends. Prime Style's quality of jewelry is truly awesome, and if you want to save money and time then this is the best place to get the magnificent diamond jewelry items.

Date of experience: May 11, 2013
Ireland
2 reviews
2 helpful votes
Follow Anthony S.
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I recently purchased a diamond wedding band (I am based in Ireland) from Primestyle and was initially sceptical that the ring was so cheap compared to other sites. I was also concerned after reading a number of negative reviews, however, I am glad I ignored these and my experience was extremely positive!

From the moment I made the purchase, I was very impressed with the level of communication received from Primestyle. Their sales/customer service team were exceptional and kept me up to date with each stage in the process and the fedex tracking meant I knew exactly where the ring was at each stage of it's journey along the way. I received the ring today (8 days in total for International shipping) and was impressed with the speedy delivery.

Now to the most important part, the actual ring. The ring came in a beautiful box and when I opened it I was blown away with the quality of the ring. The diamonds glistened under the light and the wedding band was thick and of a great quality/finish. And to think this ring would have cost me at least four times the price from any other retailer... it was a bargain for what Primestyle charged!

I am absolutely delighted with my purchase and would have no hesitation in recommending Primestyle to anyone.

Thank you again Primestyle, you have made a very happy bride-to-be :)

Date of experience: January 13, 2014
New Jersey
1 review
1 helpful vote
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Love my ring!
July 9, 2016

This is the 5th time I have purchased from Primestyle and never been disappointed! My ring is divine and has already had so many comments! I'm already eyeing up my next purchase...

Date of experience: July 8, 2016
New York
1 review
1 helpful vote
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Primestyle made the end to end process so easy. The order updates are fantastic, very professional. The certificate arrived a week after I received my ring. Extremely happy with the great price!

Date of experience: June 28, 2016
Missouri
1 review
1 helpful vote
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Whenever my wife walks past a jewelry shop, she takes a few minutes to look at the diamond jewelry on display. This is the reason why I decided to shop for diamonds on our approaching 12th anniversary. But which portal must I rely on? I had two criteria in mind- a reliable site and must have some in vogue designs. Since I was not particularly sure of the prices, I decided to Google various diamond jewelry sites on sale.
When I first came to Primestyle.com, I noticed that they were offering considerable discounts. Jewelry seemed at least five per cent cheaper for the same grading on Primestyle than on other competitive sites. As I took a better look at the site, I was swept away by the available settings, designs and kinds of diamonds. They provided complete authentication certificates, with insightful knowledge of the piece that I wanted to own. They maintain a highly well informed customer care center that cleared all the doubts in my mind. Just one thing you must keep in mind, before ordering you must keep sometime in hand before ordering, as they also do a quality check before dispatching items.

Date of experience: May 12, 2013
Arizona
1 review
1 helpful vote
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Just purchased a set of diamond earrings for the Mrs. And I have to say, this is probably the easiest online transaction I've ever made. I wasn't absolutely certain what I was looking for so I contacted the online help desk and spoke to a chap called David, who was extremely helpful. He talked to me for about half an hour, and talked me through all the different possibilities. I have been married to my wife for five years, and this is our fifth year wedding anniversary present. This is the probably the first time I managed to remember in time to buy a decent present and to say the wife was pleasantly surprised would be the understatement of the century. The earrings arrived within just a couple of days, and are exactly as David described them. I have no hesitation in recommending you try this company if you haven't used them before. I must admit, I was a little worried about buying something I've never seen in the flesh, but when the package arrived, and more importantly, when my wife opened it, all my fears vanished in a puff of happiness. Big smile!

Date of experience: February 7, 2014
Virginia
1 review
1 helpful vote
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Awesome service and support. The product was made perfect to spec. Very high quality! Going to buy the matching band soon too.

Date of experience: October 21, 2018
Missouri
1 review
1 helpful vote
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My girlfriend loves diamond jewelry, and I wanted to get her a diamond bracelet this valentine's day, and she had been helping my business a lot lately. So, I asked her to come with me for shopping, and she preferred Primestyle.com. I was not feeling right about this as I never trust online shopping for jewelry. But, I had to give in at last. She chose a color stone bracelet. It had 1 carat round cut diamonds. There were 31 round cut rubies. It was of 14 k yellow gold, and it was available for $1171. 99. This bracelet looked great with the rubies and diamonds. The diamonds weighed 0.50 carat. I placed an order immediately, and the jewelry reached us in just 4 business days. When it reached, I took it an appraiser the next day and inquired about the clarity. The certification of Prime Style became true after testing. Now, I have planned to get the wedding set from Primestyle. The combo of rings looks perfect and is inexpensive, and I am sure about the quality. Thanks a lot Prime Style and I am eagerly waiting for the next shopping experience. I also refer PrimeStyle to all my friends and family for good quality and reliable diamond jewelry shopping.

Date of experience: May 13, 2013
Illinois
1 review
3 helpful votes
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Amazing company
March 29, 2016

2 people found this review helpful.
I purchased an engagement ring and got it within 4 days. The ring looks beautiful and am excited to give it to my girlfriend. Thankyou

Date of experience: March 28, 2016
Georgia
1 review
0 helpful votes
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I wear my ring all the time, I don't take it off, I show it to everyone, Most says they haven't seen one like it, I tell everyone this ring was made for me Just Me Love my ring and so does everyone else Thank You So Much Prime Style Now show my ring on my FB page So even more will see it THANKS AGAIN

Date of experience: June 13, 2017
New Jersey
1 review
24 helpful votes
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I purchased a diamond bridal set from this company on 11/13/2015
When I received my order the "diamond grading report" that I received from the company indicated that the diamonds were J in color (near colorless) and VS2 (very slightly included) in clarity. They also appraised the replacement value at $25,294.00. The diamonds in both rings were visibly yellow in color so I immediately took them to a local jewelry appraiser for evaluation. Under closer examination the stones in the rings proved to be nowhere near what their paperwork had indicated and the appraisal value of the rings was slightly over $6,000.00. I blame myself for this since I did in fact do my homework and had read other reviews that indicated very similar issues with other customers who purchased items from this company. I foolishly thought that their experiences were probably isolated. Much to my disappointment I found out that this is apparently their typical way of doing business. I have contacted them and they offered to "evaluate" the rings and "see if anything could be done" I declined and requested a refund.
To add insult to injury, Prime Style has a policy that states return shipment is the responsibility of the customer. So, despite the fact that they falsely advertised and knowingly sold me an inferior product I am now responsible for paying for sending their misrepresentation back to them.

Date of experience: November 24, 2015
David Y. PrimeStyle Rep
over a year old

Thanks you for expressing your opinion. We at primestyle evaluate your opinion. We were contacted by you and a manager offered you to have the item back for inspection. You chose the refund option without allowing us to review your local appraisal nor to give us an option to reinspect the item. Our return rate is less than 1% which is a testimony to our quality products and low prices. However you chose to return the item for a refund which was offered to you.

A manager also called you and offered you a return label so please call us back so we can assist you with that.

Utah
1 review
1 helpful vote
Follow Herbert E.
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Well, I was looking for a perfect engagement diamond ring for my girlfriend and thanks to Primestyle because it only helped me in attaining a masterpiece within my budget limits. The services of Primestyle are superb. I was actually looking out for an engagement ring that was quite different from an ordinary diamond ring.
I was not willing to spend large amount of money on luxurious diamond rings like an extravagant. At Primestyle, I noticed a beautiful, stunning diamond ring and I immediately ordered it for my girlfriend. I was surprised that the ring reached to my home just two days after I placed my order.
The best part of Primestyle is that the diamond engagement ring just resembles to what I have seen on PrimeStyle. Well, I noticed a three stone diamond ring at Primestyle and my girlfriend couldn't be happier as soon as she opened the box. I purchased this diamond ring for her and my girlfriend was surprised after receiving such a beautiful gift.
I actually hide the box under the pillow and before my girlfriend could pull the box out and open it, I was already on my knees. It all went perfectly. I would suggest you to buy diamond rings from Primestyle because it offers unique and exceptional ring design to the people. You can also opt for other diamond ring designs that are available at Primestyle.
Well, all goes well and finally the consequences made me feel like heaven. Why we spend money? Just for some happy moments and that's the same I received in return after purchasing the diamond ring for this online jewelry store.

Date of experience: December 6, 2012
Massachusetts
1 review
1 helpful vote
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On the recommendation of my friend Angela I visited PrimeStyle website. I found a pair of tennis bracelets quite eye-catchy, and I ordered it. The price was too convincing, so I thought I could check the quality later after I get it. The bracelet reached me in just 3 days, I thought since it was free shipping may take weeks. This delighted me; the bracelet was as exact as the image I saw in the site. I was convinced thoroughly. But, when I tried it on, the fastener was not good. I tried it a few times as it was new. But, it never gave in. I had to call the customer support.

Michael from the customer support answered, and I told the problem, he asked me to send the item back as I had received it. In 2 days, I did as directed and called them up again. Michael assured that the issue would be sorted out. Another 4 business days, I got the bracelet back, mended for free of charge. I was overjoyed. No other online jewelry shop would be so amicable to the customers. I have used my cards for transaction, and none of the times, there was an issue. I really love PrimeStyle. Their attitude of business, customer support and quality of the products are certainly amazing.

Date of experience: May 3, 2013
Arizona
1 review
9 helpful votes
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Omg, my purchase at Primestyle was so quick and easy. When I called and spoke to the customer service team they were helpful and reassuring as this was my first big online purchase. Mike in particular was very eager to answer all my questions, and made me feel confident that I would love my new item. I was skeptical obviously, but everything went off without a hitch. It took about a week to get my ring. At first I ordered the wrong size by accident but was able to quickly change the size without delaying my order. When I received the email just as they said I would that my item had shipped I got so excited. I couldn't wait to see if it was going to look exactly like the picture. I had been admiring this ring for over a year and I would finally have it in my hands. When I received it, I was blown away. It fit like a glove and sparkled beautifully. My only query is that I have to take it off for the wedding. Good news is that I get to come back to Primestyle for our wedding bands. Thanks again for everything.

Date of experience: July 17, 2011
GB
1 review
1 helpful vote
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When I wanted to get diamond jewelry for my wife, my friend Charlie suggested Primestyle.com. He had recently gotten an engagement ring from Prime Style and was all praises for the quality and price. So, I decided to give it a try. I had decided the budget. It was around 800 dollars. I was no aware what to get for her. So, I placed a call to the customer support and asked what I could get for $700 to $800 price range.

Elana of Prime Style customer care assured me that the choices were vast. She also told me that either I could get bracelets or cross pendant necklaces or I could get an earring, and a ring. I decided to get a ring and earring. I decided to get a three stone diamond ring and earring. I chose a three stone diamond ring which had rubies and had 0.30 ct diamond stone. It was of 3 grams and came for $335.99. An earring of 0.60 ct with rubies looked perfect to suit the ring. It had round cut rubies that were of 0.30 ct. The earring came for $341.99. The jewelry fitted well into my budget.

When I placed an order I thought it would take a week, but the jewelry came in no time, just in 2 days. My wife loved this anniversary present, and the rest of the money I had planned went for a spa program. I have never appreciated online shops, but Prime Style with its reliable service and an impressive collection has made me its frequent customer. I had got a bracelet for my daughter and pendant for my wife in Prime Style. Every time I had been mad e happy with the price and quality. I am recommending Prime Style to my friends and family. It is the perfect place to shop for diamond jewelry.

Date of experience: May 20, 2013
Wisconsin
1 review
6 helpful votes
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For my 25th wedding Anniversary my Husbnd wanted to buy me a eternity ring, with the help of my Mom they found your website. My Husband let me pick it out, I was so worried about spending this much on line, although after reading the reviews I gave it a try. I purchased the Princess cut 4.60 carat platinum ring in the G-H and VS1-VS2, let me tell you when I received the ring I was so surprised and how gorgeous it was, the stones were white and clear truly beautiful. I would highy recommend ordering from here, I have bought a lot of jewelry over the years from jewelry store's but never again, Primestyle is my new place to buy my jewlery. Thank you for making my anniversary gift so special.

Date of experience: September 24, 2014

Overview

PrimeStyle has a rating of 3.3 stars from 367 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PrimeStyle most frequently mention customer service, diamond jewelry and engagement ring. PrimeStyle ranks 7th among Diamond sites.

service
14
value
15
shipping
14
returns
11
quality
14
This company responds to reviews on average within 1 day
+48