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PriceRock

How would you rate PriceRock?
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Colorado
4 reviews
28 helpful votes
Follow Phyllis C.
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NO FREE RETURNS. Cheap quality jewelry, and their customer service is either rude or unresponsive. I purchased a bracelet that looked nothing like it did in the photo. Just cheap costume jewelry. So I had to send it back for almost $15, Tracked the shipment and found out that they received it more than 2 weeks ago. When I complained they said they would refund it "by early next week." Still no refund to date. Do not do business with this company. It's outrageous that they would take that long to refund your hard earned cash in today's speedy bank exchange age.

Date of experience: January 20, 2020
Customer C. PriceRock Rep
over a year old

We do work with all customers to help them either exchange and/or return their order if they do not care for it. Our goal is to ensure our customers are happy with their order. Please contact us directly and we will try to turn this into a positive experience for you.

New Jersey
1 review
2 helpful votes
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Great Jewelry website for real gold jewelry
February 13, 2023

Pricerock was recommended to me by my friend as a good place to buy sold gold jewelry from. I have purchased two gold chains from them over the last year and I love them both. I got a 14k solid diamond cut rope chain and a nice pendant cable chain. They are very high quality. Their prices and service are great also.

Date of experience: February 13, 2023
Customer C. PriceRock Rep
over a year old

We thank you for the positive review.

We are very happy that you were pleased with our products and customer service. Please let us know if we can assist with anything else in the future.

PriceRock Customer Care

New York
2 reviews
4 helpful votes
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I had to return something, and they were very accomidating,
January 6, 2024
Updated review

I had to return something, and they were very accommodating with the exchange. I also return a defective item I know it was received but not receive notification of credit.

Date of experience: January 6, 2024

Most pleasant can't wait to see this purchase
November 28, 2023
Previous review

Most pleasant can't wait to see this purchase

Date of experience: November 28, 2023

Web site easy to use
August 1, 2023
Previous review

Web site easy to use. Check out a breeze

Date of experience: August 1, 2023
New York
1 review
2 helpful votes
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PriceRock rocks
February 13, 2023

I purchased a tennis bracelet for my wife's birthday. I had several questions and contacted customer service. I was called back within minutes and discussed the issues. The next day all of my items were addressed and my purchase arrived in two days. The item was as promised and was beautiful. The item was well worth the price. We are very happy.

Date of experience: February 13, 2023
Oregon
2 reviews
1 helpful vote
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Quality chain, quality service
January 21, 2024

The 14k gold diamond-cut Franco chain I ordered is well-made, feels lightweight and substantial at the same time. Shipping was on time, even with the icy weather we're having. A+

Date of experience: January 21, 2024
Delaware
1 review
2 helpful votes
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Hidden Gem
February 16, 2023

A truly five star experience: easy to follow website and ordering process; speedy shipping and of course the quality and price of the gold chain has made shopping fun…definitely a company you can trust!

Date of experience: February 16, 2023
North Carolina
2 reviews
17 helpful votes
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Had bought a 1.5 mm gold chain. Through my own error, broke the chain and wrote Price Rock to get another
And they were happy to oblige and had a % discount for multiple pieces I had bought. Good service and
Quick mailing

Date of experience: February 13, 2023
Indiana
1 review
1 helpful vote
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Everything was good. I do wish the exchange period was longer as it is a gift for Valentine's Day and it is 7 weeks away. Hope she likes it.
Good quality I would say.

Date of experience: December 28, 2023
Florida
1 review
2 helpful votes
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Very Happy
February 13, 2023

I ordered a gold chain and everything was perfect. Came as promised and got a fabulous deal. I asked my Jeweler if she could find something comparable near the price I was getting and she admitted she could no way even come close. I am very happy with my experience with Price Rock!

Date of experience: February 13, 2023
New York
1 review
2 helpful votes
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14 kt Men's Chains
February 13, 2023

After losing a 24" Thick Wheat chain that I had for almost 40 years, I was shocked at the price of a replacement...I shopped for about 3 years and went without a chain around my neck and felt naked. I finally found one at Price Rock for a reasonable price, bought it and LOVE it. I was so happy with mine that I bought another different one for my husband. I couldn't recommend them higher.

Date of experience: February 13, 2023
Colorado
1 review
2 helpful votes
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Purchase/Return
February 14, 2023

I ordered one chain, and was not what I thought or nor wanted. (thought maybe give it as a gift) I then ordered another chain but ordered the wrong mm size, I returned both unworn chains and ordered 2mm larger. I received my new 14k gold 22" 4.5 mm and I get complements all the time. Received my credit on return in less than 30 days. "I'll be buying again"

Date of experience: February 14, 2023
Massachusetts
2 reviews
1 helpful vote
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Awesome
February 9, 2024

I have purchased a number of chains from Price Rock. Your merchandise is exceptional quality. So happy with all of my purchases.

Date of experience: February 9, 2024
Colorado
1 review
2 helpful votes
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I have purchased many gold chains from PriceRock over the years and have had nothing but great experiences with them. I purchased a 14k gold 3.6 gold curb chain a 14k 3mm diamond cut rope chain and a 14k gold 5mm figaro chain. Their prices can't be beat. I had all the gold chains I prucased tested and they were all 14k solid gold and as described. I am not sure with other people have issues with them because I have had nothing but good experiences.

Date of experience: November 29, 2022
Customer C. PriceRock Rep
over a year old

Thank you for the positive comment. If you need further assistance, please let us know. We are happy to help.

New York
2 reviews
2 helpful votes
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White Gold neck chain
February 16, 2023

I'm extremely pleased with the chain I bought for my daughter. She wanted a 22" for a particular charm, and this expanding one fit the bill perfectly.

Date of experience: February 16, 2023
Utah
2 reviews
1 helpful vote
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Need to Exchange
December 8, 2023

Easy to order, great product BUT impossible to use the Contact US page on website. I need to exchange my chain for a 20 inch, I ordered 18 inch and it is to short for my gift recipient BUT no matter what I do I cannot get the CONTACT US page to send a message so that I can get exchange instructions. It is ridiculous. I followed the format but NO success. It is exasperating.

Date of experience: December 8, 2023
California
1 review
1 helpful vote
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Gold prices
December 16, 2023
Updated review

Will rate after I receive my items. Not fair to ask at this time. Not that I have received all items. I am happy with prices as well as delivery times. Will use your company again.

Date of experience: December 16, 2023

Willow rate after I receive my items. Not fair to ask...
December 6, 2023
Previous review

Willow rate after I receive my items. Not fair to ask at this time.

Date of experience: November 29, 2023
Missouri
3 reviews
1 helpful vote
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Beautiful little chain
December 28, 2023

Easily found what I was looking for on the website. Very quick shipping. Arrived before Christmas. And was exactly what I was looking for. Thank you!

Date of experience: December 28, 2023
Wisconsin
1 review
2 helpful votes
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Gold chain necklace
February 13, 2023

This is my 2nd purchase of adjustable 14 carat gold necklace, one in white gold & other in yellow gold. Love the versatility of the various lengths! SO easy to slide to a different length! LOVE it!

Date of experience: February 13, 2023
Michigan
1 review
2 helpful votes
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Request to return item.
February 13, 2023

I have never had such great cooperation and understanding throughout E-Companies as with this one. I will continue to purchase from them.

Date of experience: February 13, 2023
Missouri
1 review
1 helpful vote
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22in. Cuban 18k chain.
March 15, 2023

Was 8grams less than what was advertised. And was advertised as solid gold was auctually hollow. They discounted the price of chain. But in all I didnt get what they were advertising in any way.

Date of experience: February 13, 2023

Overview

PriceRock has a rating of 3.9 stars from 77 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PriceRock most frequently mention gold chain and customer service. PriceRock ranks 6th among Gold sites.

service
27
value
7
shipping
6
returns
7
quality
7

Instant Feedback

533 reviews