• PriceRock

PriceRock

Overview

PriceRock has a rating of 3.9 stars from 77 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PriceRock most frequently mention gold chain, and customer service. PriceRock ranks 13th among Gold sites.

  • Service
    27

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 80.4%
Positive
37
Neutral
2
Negative
7

Instant Feedback

533 reviews

2
See all photos
How would you rate PriceRock?
Top Positive Review

“Nice prices and product...”

William H.
12/19/23

Great offerings and fairly priced. If you're smart you will search for sale codes to really make the prices friendly.

Top Critical Review

“Very bad company”

Charlotte H.
12/19/23

I purchased a ur.charm for my only daughter's ashes. This junk never fit together so I had to GLUE it I only glued the bottom and I used hardware to tighten the top. First time put on and it fell apart Loss the bottom, the ashes. This company never responded to my request, FRAUD

Reviews (77)

Rating

Timeframe

Other

Thumbnail of user florencet81
2 reviews
1 helpful vote
February 9th, 2024
Verified purchase

I have purchased a number of chains from Price Rock. Your merchandise is exceptional quality. So happy with all of my purchases.

Reason I chose this business:

Excellent quality

Service
Thumbnail of user sheric188
3 reviews
1 helpful vote
February 26th, 2024
Verified purchase

I absolutely love my gold chain….quick delivery too! Highly recommend!

Reason I chose this business:

Always good prices!

Thumbnail of user michaelg6651
1 review
1 helpful vote
January 1st, 2024
Verified purchase

Good price. Timely delivery Good notification of shipping schedule.

Thumbnail of user charlotteh672
1 review
0 helpful votes
December 19th, 2023

I purchased a ur.charm for my only daughter's ashes. This junk never fit together so I had to GLUE it I only glued the bottom and I used hardware to tighten the top. First time put on and it fell apart Loss the bottom, the ashes. This company never responded to my request, FRAUD

Value
Returns
Quality
Thumbnail of user marys6197
2 reviews
3 helpful votes
January 6th, 2024
Verified purchase
• Updated review

I had to return something, and they were very accommodating with the exchange. I also return a defective item I know it was received but not receive notification of credit.

Service
Most pleasant can't wait to see this purchase
November 28th, 2023
Verified site experience
• Previous review
Web site easy to use
August 1st, 2023
Verified site experience
• Previous review

Web site easy to use. Check out a breeze

Reason I chose this business:

Price and sale, first time using, excited to see products when they arrive

Thumbnail of user williamh5159
1 review
2 helpful votes
December 19th, 2023
Verified purchase
• Updated review

Great offerings and fairly priced. If you're smart you will search for sale codes to really make the prices friendly.

They responded promptly but seemed like a smaller operation with one direct help email and you are at their leisure of getting back to you. It was prompt enough though

Reason I chose this business:

Great price and selections

Service
Great shopping
December 4th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Great price

Thumbnail of user nicholasg660
1 review
3 helpful votes
February 8th, 2024
Verified purchase
• Updated review

PriceRock has been the best deal for the quality that I have been able to find.

Reason I chose this business:

The cheapest option for what I was looking for.

Love price rock
November 24th, 2023
Verified site experience
• Previous review
Pricerock always has quality pieces at competitive...
November 8th, 2023
Verified site experience
• Previous review

Pricerock always has quality pieces at competitive prices.

Reason I chose this business:

The trust of a returning customer.

Thumbnail of user rickym327
1 review
1 helpful vote
February 9th, 2024
Verified purchase

Was having trouble finding what my wife wanted but was easy on pricerock

Thumbnail of user lorrettaw3
1 review
1 helpful vote
January 15th, 2024
Verified purchase

Listing provides width of gold chain so customer can determine value of purchase.

Reason I chose this business:

Prior customer

Thumbnail of user thomasu511
1 review
1 helpful vote
December 18th, 2023
Verified purchase

Fast and easy good price, easy ordering, fast delivery

Reason I chose this business:

Previous purchase

Thumbnail of user miltonn35
2 reviews
1 helpful vote
December 13th, 2023
Verified purchase

Been easy and great so far. Was delivered ahead of schedule too.

Reason I chose this business:

Great product for what I think is a fair price.

Thumbnail of user johng3613
3 reviews
1 helpful vote
December 29th, 2023
Verified purchase

Beautiful chain and great customer service!

Thumbnail of user bethk532
1 review
1 helpful vote
December 24th, 2023
Verified purchase

Easy to navigate the site and was delivered in a timely manner.

Reason I chose this business:

Prices were great.

Thumbnail of user clarencep84
1 review
0 helpful votes
December 28th, 2023
Verified purchase

The items looked a little bigger on the advertisement and the economy chain wasn't what I expected

Service
Thumbnail of user cobym19
1 review
1 helpful vote
December 26th, 2023
Verified purchase

Product was quality and arrived in a timely manner

Reason I chose this business:

Price for quality

Thumbnail of user karenc4209
1 review
1 helpful vote
January 13th, 2024
Verified purchase

Easy to order, the pictures and descriptions were very accurate.

Reason I chose this business:

Found it on line and read the reviews

Thumbnail of user roberts8356
1 review
2 helpful votes
February 16th, 2023
Verified purchase

My wife loved the jewelry I purchased as s gift for her

Thumbnail of user tjm193
1 review
0 helpful votes
December 16th, 2023

Ordered item and never received it. PriceRock didn't insure the item and says it was delivered. The problem is that it was delivered to the wrong address. No refund or new item was ever received. Terrible customer service!

Thumbnail of user reesev11
2 reviews
1 helpful vote
January 21st, 2024
Verified purchase

The 14k gold diamond-cut Franco chain I ordered is well-made, feels lightweight and substantial at the same time. Shipping was on time, even with the icy weather we're having. A+

Reason I chose this business:

I saw an advertisement on Google, and was drawn to PriceRock for the great deals on Franco chains which can be somewhat difficult to find in the size I had been looking for.

Thumbnail of user roberta3572
1 review
1 helpful vote
March 15th, 2023
Verified purchase

Nice chain, easy to buy BUT 9 grams short of what they advertised. If I had a return slip I would of returned it

Reason I chose this business:

Prices and weight

Thumbnail of user tracya470
1 review
2 helpful votes
February 13th, 2023
Verified purchase

I have bought 2 different gold chains from Pricerock and love both of them.

Reason I chose this business:

Good variety and decent prices

Thumbnail of user stephenf1622
1 review
1 helpful vote
January 22nd, 2024
Verified purchase
• Updated review

Easy and quick. Good price. Item was exactly what I was looking for.

Reason I chose this business:

Found the item I was looking for

Easy and quick
December 31st, 2023
Verified site experience
• Previous review
Reason I chose this business:

Found the item I was looking for

Thumbnail of user cathleenj26
2 reviews
2 helpful votes
March 15th, 2023
Verified purchase

I purchased and received a gold chain through PriceRock recently. Once in receipt of the chain I decided against and followed exactly what was requested to process the return of the item. The item was received by their office which I confirmed through UPS. It has been two months and I have not received my money back. I have sent numerous emails, because for their safety you can't speak to them, and have not had any return correspondence. I have had to get my credit card company involved to try and get my return processed. Extremely poor customer service and this is nothing short of theft.
Please, think twice before you end up like me.

There isn't any. You cannot speak with any person and no emails are responded to. Ever!

Service
Thumbnail of user johns14729
1 review
0 helpful votes
December 28th, 2023
Verified purchase
• Updated review

Easy way to purchaseI had to prod them to deliver item. They gave excuses for shipment delay

Terrible. Theater to contact FBI for wire fraud

Service
Easy way to purchase
December 4th, 2023
Verified site experience
• Previous review
Thumbnail of user robinc1041
1 review
2 helpful votes
February 13th, 2023
Verified purchase

Great price for my 30" solid gold necklace. Exactly as I had expected it to be. Would shop here again.

Sent an email with a question and got an immediate response.

Reason I chose this business:

Price and reviews

Service

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From the business

Price rock is an online retailer that specializes in quality jewelry at low prices. Items available for purchase are necklaces, earrings, bracelets, bangles, pendants, and charms. The company has been in business for ten years and has sold jewelry in the United States as well as over 30 countries. The website often lists specials and discounts on gold and silver jewelry.

Business History

Founded in 2003. PriceRock is a nationally recognized internet Jeweler. We’re passionate about perfection. At PriceRock, happiness and joy is a way of life. We want to share that joy and happiness in our Solid Gold and Diamond Jewelry with you. We differentiate ourselves through a combination of unique designs and styles merged with unequaled standards of quality and authenticity. PriceRock was founded in New York City on a simple premise: shopping for quality jewelry shouldn't be difficult or expensive. We work hard to simplify the buying process, empower and educate our customers and, ultimately help them make a purchase they will cherish for a lifetime.

Company Representative

Thumbnail of user davidm8935
Customer C.
Typically does not respond to reviews

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3.9
77 reviews
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