Priceline

My husband had hired a car from dollar rental for 4 days 19th to the 22nd of August, 2022 through Priceline. He picked up the car on the 19th at Burlington, Vermont and drove it to a remote part of Vermont where he was attending a wedding. On the 20th when he woke up he noticed a flat tire. Called the Dollar rental car company up and they told him they were sending a tow and that they could not get a replacement to him that he would have to uber it to the airport where they would give him a replacement car and refund him the uber money. My husband booked an uber but it did not come due to the remote location. On returning to the airport, my husband talked to the dollar rental people at the counter as he had been charged by priceline on his credit card the whole amount for 4 days and they said that he would get his money refunded for 3 days to talk to priceline. For one month now after going back and forth between priceline and dollar rental we were told by priceline that as per their policy they could not refund our money back. Do not rent a car through this website and the rental company they are all crooks.

On December 8,2022, I tested positive for Flu A. On December 12,2022, my husband also tested positive for the Flu.
I contacted the Hilton in Fort Lauderdale, Fl, who assured me the reservation was canceled after I explained we both had the Flu. We were both in agreement that I would be refunded without penalty.
Tonight, I spoke to "Kevin" at the Maren Hilton Curio Resort in Fort Lauderdale, who informed me that because I chose the best deal, I was not eligible for a refund. Now, keep in mind it would have been entirely irresponsible to travel and infect others.
I then reached out to Affirm, with whom I financed our trip, and was told to give it 5 days and I would see a refund! There is no refund, and my conversation needs to be found.
Affirm is now refusing to refund my money, as well as Priceline. The total loss for this trip with the flight was almost $900.00!
This is part of the problem with the spread of disease today people are going to travel whether they are sick or not because of BS like this!
Ironically, there is no conversation recorded in the this resort's computer that I even spoke to this nice woman.
I will never travel with anything related to Hilton, Priceline or use Affirm again!

Priceline has been terrible to deal with. I did the express hotel rental deal and agreed to a price (which the site said inckuded taxes and fees) which they immediately charged ot my card, but when I arrived at he hotel they would not give me the room unless I paid another $60. I called pricelines customer service while at the check in desk and their agent said to pay the fee and that they will reimburse me for the fee within three days. They never did, I made 12 calls to them over a 4 day period and wasted 6 hours, and priceline refused to honor the quoted price or refund me for the extra fee I had to pay just to check in. I will be nedding hotels for over 600 nights over the next few years, and not a single one of them will be booked through priceline. I learned my lesson with this little $60 impact. Priceline also owns Booking.com,, Agoda.com, Kayak.com, Cheapflights, Rentalcars.com, Momondo, and OpenTable. I will avoid all of them. Priceline is dishonest and I would suggest you read comments on this and other review sites. Avoid them if you dont want to be scammed.

Booked a car with Priceline on line from Canada, for Romania, for $ 1.100, when i got the car the contract was with MOBICAR SRL BUCHAREST, they charged a deposit of $ 4.900 ( if i have no accidents with the car which i did NOT i will get back $ 4.900) and now they are not refunding me back the $ 4.900.
I GOT CHARGED $ 6.000 for a small car for 5 weeks. Never ever again.
STAY AWAY FROM THEM!

You're lucky the app doesnt give the option for 0 stars. Boyfriend paid for rental car, all his info was in there, except somehow my name was primary driver. We called to simply switch the names. This turned into an enormous issue. Senior representative Andrea told me that only the primary driver can make changes (which was supposedly me when it shouldnt have been) yet they refused to simply switch the names when they could CLEARLY see that HIS information was in there. Misinformation and misleading me all the while. Neither the rental car company or priceline would simply change the name, but it all falls back to priceline since they're the ones in charge. Shout out to supervisor Olivia for cutting me off and raising her voice at me nearly the whole call when I asked her all my questions about them misleading us. Forced us to have to pay for an extra $330 for a new car and NOT EVEN USE the one we paid for through priceline all because they wouldnt just change the name. Bravo to your rude staff and for screwing us out of our money. Never again will we and so many other people I've seen here ever use your service again. If I could take down your company I would for this $#*!ery. Congratulations.

I have been trying to book an airline tickets for over a month for the month of August and I feel out everything and then they say sold out but it's not sold out what a Scam they are

I arrived to the airport on time for my scheduled flight at 9:00 a.m. I then found out that the flight time was changed to 8:30 A.M. I did not receive any notification from Priceline on the change of flight. Jet Blue informed me that since I purchased my flight tickets from Priceline, Priceline was suppose to notify me about the change in departure time. I missed my schedule flight and I am very unhappy about this occurrence. It is a most unpleasant feeling to find out, only upon arriving to the airport, that I missed my flight because of a time change that Priceline did not inform me about. I woke up in the middle of the night, to then travel in it to the airport to ensure that I'd make it here on time. I arrived at the airport at 7:30 a.m. assuming I had plenty of time to check in and be on my flight of 9:00am. At 8:15 A. M I was unable to check into my flight and it was only then that I found out about the flight change. I had no choice but to reschedule my flight for the only later time which is at 8:00PM! I had to also reschedule all of my other reservations for the day. I am disgusted at this inconvenience that Priceline has put me through. I would have appreciated any kind of notification to tell me about the flight schedule change. Instead I am now stuck at the airport, losing an entire day of my vacation that I planned months ago. I will never use this service again for any of my vacations and I will never recommend anyone to use Priceline.

I stayed at Travelodge North in Fort Wayne and received poor customer service, my car was towed for no reason and was refused a refund when i checked out

The worst experience with priceline! We booked family vacation, flight and hotel in Cancun Mexico with priceline. When we arrived in the hotel The Ritz Carlton, with two little kids, we were told that there is no reservation for us, it was 4 pm, and we were enough tired and exsausted
From the trip. That was a big shock for us, we were so excited for the vacation and priceline ruined it! At all! Hotel stuff, were very surprised how they were not able to find our reservation from priceilne, we gave them printed copy with the confirmation numbers. We start calling priceline, 3 hours spent through voicemails and transfers from one to another person, finally we reached a live person, and another shock, after explaining to priceline representative that we are waiting in the hotel with hours, (with kids that are crying, because of the situation), she said "sorry we forgot to reserve the room for you"OMG I can not believe what she said! And she can not do anything now, only if she can "try" to find another hotel for us if is possible nearby! Hotel stuff offered us to book a room directly with them, with double price that we already paid to priceline! We did not have an choice, cause was already late night time.We paid the hotel one more time with double price, because priceline forgot to make hotel reservation fr us! So much bad experience!, never again using them!

WE BOOKING TWO ROOMS FOR JACKSONVILLE IN FL, USING THE APP.
BUT THE APP FAILED CHANGING THE CITY TO MACLENNY FL.
IMMEDIATELY WE CALL TO CANCEL IT. BUT THEY SAID "WE CAN'T DO ANYTHING BECAUSE THE MANAGER WAS NOT HERE". WE CALLED THE HOTEL, AND THEY TOLD US THAT THEY COULD NOT CHANGE IT, BECAUSE THAT WAS PRICELINE'S WORK.
IN THE END: THEY CHARGED US FOR 5 DAYS, WITHOUT NEVER HAVING BEEN IN THAT HOTEL.
WE CALLED COSTUMER SERVICE, WE TALKED TO 4 DIFFERENT PEOPLE (ALL IN THE IDIA) NONE SOLVED ANYTHING, WE HAD TO PAY EVERYTHING, THIS COMPANY USES FOREIGN WORKERS OUTSIDE THE USA WHO CANNOT TAKE ANY RESPONSIBILITY.
IT IS A FAKE PAPER COMPANY

Customer service is absolute trash. I tried changing my return date and received no help. All i got was the runaround. One rep tells me a seat is available, but says they need to request a price and me call back. When they call back they tell me the seat is taken. We try another date/time, they say they have a seat a available but just need to confirm the price, they'll call me and tell me THAT seat is taken too. And keep in mind they dont call you back in 5 minutes, they call you back after hours of waiting. And anytime you call them, the wait is more than 2 hours, in which they place you on a call back list. Basically this entire process could take days, especially if every time they request a quote and call you back, the seat is taken. When they called me back the next day (YES THE NEXT DAY), they told me the seat was taken AGAIN and they need to check another date and get another quote. I hate them, everyone needs to be fired. And they need to learn better customer service. AND even though the seat wasn't available, i was still charged and i still didn't get my return date changed. And i'm still waiting for them to reverse the charge. PRICELINE SUCKS! AVOID AT ALL COST!

I will be attending a conference on June 20 -24,2018 that has a conference rate of $105. I looked up the hotel information online thinking I was calling the actual hotel so I could get the conference rate. Only for me to find out that I did not call the Marriott. I called Price Line instead. Never once did the representative state she was from Price Line or that it was a 3rd party reservation call center. The reservation was nonrefundable so I was stuck paying $129 per night instead of $105 per night. That was my first interaction with Price Line. I WILL NEVER MAKE A RESERVATION WITH PRICE LINE AGAIN!

They do false advertisement. They gave me 3 options of hotels with high quality and best reviews. They was supposed to give me the name of the hotel after I paid. After my payment confirmation was done, they gave me the lowest quality hotel they had. When we got in the hotel, the bathroom was disgusting and dirty. There was dry urine all around the toilet. I have pictures of it. We refused to stay there and called Priceline customer service to tell them about it. I asked them if they could get me one of the other 2 options of hotels they had told me that they had for the same price. They said that it wasn't possible to give me any of the other options. I asked them why and they just kept saying that it didn't work like that. They said they were going to give me the money back, but they weren't going to help me to get any other hotels. We were in the middle of the night, in a town we didn't know and they just didn't care about me, the customer. Be aware of Priceline's inaccurate ratings.

Please read info from Thrifty site regarding adjustments on car rentals due to Coronavirus outbreak. This was taken from the Thrifty site. Showing that Thrifty is being honorable.

During this time, we recognize flexibility is more important than ever. At Thrifty, you can get the absolute best car to fit your needs without having to pay in advance. As always, Thrifty allows you to pay for your rental at the time of pick-up with no cancellation fees. Should your plans change, adjusting existing reservations is easy on Thrifty.com.

We added flexibility for prepaid reservations, including waiving cancellation and change fees for travel restricted areas. Additionally, all prepaid reservations booked prior to March 13th can now be extended toward reservations used within 24 months with no fees. Customers still have the option to cancel with applicable fees. Customers who booked through third-parties are encouraged to contact that party directly.

We are continuing to monitor this evolving situation and will keep you informed of future updates.

But on the other hand, I called Priceline and this is what was told to me, they are honoring Thrifty's guidelines. This is what they are telling me. Priceline will "Not" give me a refund or postpone my reservation. I wanted to postpone my reservation so I can use it at a future date. I booked my reservation through Priceline on March 5th. They are not honoring Thrifty's information as I was informed on the phone.

Do Not Use Priceline.

I found a lower rate on a different website and wanted to get a price match within the 24 hours. I called Priceline the same day booked and was on hold 40 minutes with no outcome. I then moved to text service to communicate with four different customer service agents. All of them said they would help me and never came back after a while. The following day, I escalated the case and asked for a supervisor. The deal was still lower on another site, but kept fluctuating. I took a screenshots. All of the agents give the same robotic cookie cutter response. I can't find it on the other website, or it's more expensive ( they kept telling me to refresh on my end) despite Agoda.com being a partner of the company. After spending at least four hours to try to get them to honor their own guarantee, I was able to reach a supervisor just after the 24 hours that passed. I knew this was coming, the supervisor said the 24 hours have been over and therefore the guarantee not eligible. Yes he said he did find the deal as the 24 hours were passed, but no longer could honor.
So basically they had me on hold, ignored my texts and did everything they could to avoid actually helping me within the first 24 so they could very easily say my screenshots were no longer valid.
When I tried to cancel the stay, the screenshot says that my room can be cancelled up until the 11:59 the night before check in, they told me I would still get charged for one night. They said that's with the small princess and I should have read it. It should not be legal for them to advertise a price match guarantee, that they go out of their way to not actually help for the first 24 hours and then provide a cancellation rate but still charge a nights rate if you cancel. Very deceptive.

Flew Into Phoenix Mesa for a medical procedure my flight arrived after midnight and Priceline rented my car at sky Harbor! $100 later and now 1:30 in the morning I'm hoping to arrive at my nice accommodations that priceline helped me book and I'm driving around the ghetto of Phoenix and check in at one of the worst hotels I've ever stayed in and I've stayed in some bad ones, The pictures I took Don't do justice I will forever remember this trip that was cut short because I had to now return the rental car and book another hotel just so I could make my flight on time out of Mesa so I am now at about $500 over budget due the Priceline mistake, I use them to save money! I called to ask for a refund or to at least get my money back for the day early returning the rental car I kept being told they don't do cancellations I kept saying I rented the car two weeks ago this is not a cancellation I was baffled that no one can understand what I was saying I asked for a senior customer representative and the bottom line is even if they make a terrible mistake there is NO REFUNDS EVER with Priceline! I will be taking this up with the Better Business Bureau and the attorney general in Connecticut.