PricelineReviews 2,681

I booked a room for Comfort Suites Murfreesboro TN. When my family and I showed up to the hotel at 1230am we where told there was a problem with the computer system and the room that was showing as available was actually under renovation, and we were not the only people this had happened to. This town had most all of the hotel rooms booked, took another 30mins very late at night to find a room for my husband and 2 young children. I was told by the hotel attendant that I would not be charged until he took my card which he did not. I checked the next day and noticed I was charged for the room on my account. I called the original number I had on my email, then I was transferred 3 times, had to give a different number each time, then was transferred to an out- sourced customer service rep I could hardly understand due to a thick accent, when I spoke to the specialist with Agoda after 35 minutes of waiting and being transferred, he wanted a different number he told me I could find it on the email that was sent, I was traveling talking on my cell phone and could not look at my email and talk on the phone at the same time, he told me to call back when I had the number. Really? So I now have to hang up find the number you want, call back and wait another 20-30 minutes or more to talk to a person to get these charges reversed. I requested a supervisor multiple times he would not let me talk to anyone else. Luckily I was able to find the correct number from the 3 numbers that I found on the email I had wrote down. I did get the charges removed and an offer for a hotel room in the same state. But, I was not vacationing in that state nor do I live in that state. I will never use the "free night". I will never use this site or any other site like this in the future. I feel this was all very inconvenient and received little compensation for the company and hotel's mistake. I was also so dissatisfied with the customer service. After this happened I now find multiple reviews complaining of the same sort of treatment.

I have recently booked a hotel in Williamsburg through priceline.com that guarantees a lower price. However, I have found out that the priceline price was much more expensive than the actual hotel price for the night I stayed.
I stayed at the Kingsmill Resort, Williamsburg for the night of 6-11-16, for which I have paid $190.97 (including tax), then I found out that the hotel would charge $152.07 (including tax) for the same night, same room. I called the customer service at priceline.com to find out if the price could be matched. The answer I received from the representative was that the difference could not be refunded. I have booked hotels many times through priceline.com in the past thinking priceline would be among the lower price guarantor, which is definitely not true.

I have had two experiences with Priceline. A few years ago I booked a hotel in Salem, Oregon at what seemed to be a reasonable price... until we checked in. We learned that the rate we could have had, had we booked directly with the hotel was much better.

The most recent experience was booking a hotel near Boston's Logan airport. The hotel price was good but it is not at all suitably situated to allow for sightseeing from the hotel. It is miles north of the airport, on a major highway, necessitating taking a taxi just to get to a bus stop. Speaking to customer service was unhelpful. I was told that the hotel was within the designated airport area so no refunds or transfers.

I will not use this service again.

I have used priceline.com several times. I always had great things to say about the service. But this weekend was the worst! I booked a hotel room that had a pay later feature and was charged for the full amount of the room. I talked to customer service they were absolutely no help at all, they were the worst they would not offered to work with me or do anything to refund my money nor did it matter to them that I had in actuality booked the correct room. I even spoke with a supervisor who had no sympathy, no empathy and was totally unwilling to work with me. Only after calling the hotel itself was I able to get some sort of assistance. Bcause they charged me the full amount for the room it left me with almost a zero balance in my bank account over a holiday weekend. I was angry I was unable to do anything fun with my children and had to wait several days in order to get any sort of money back. I spoke very highly of you guys and I doubt very seriously that I would recommend your services to anyone else if this is your idea of customer service. Thanks for ruining my weekend.
Sincerely washaka Bowman

After trying to plan a vacation on Priceline, all we got is problems and hassle. Their site said after we tried to purchase the hotel room we got an end page that said that "They could not complete our request but our card would not be charged". We got no email confirming this. No confirmation number. NOTHING. Except almost IMMEDIATELY, we had $126 charge pending on our debit card. So, curious, we called the Priceline phone number. And were put through an automated system of HELL. It took us five (FIVE) calls to actually get to a person, and when we got to a person, the female was outsourced from some other country and we could barely understand her due to her thick accent! She confirmed our reservation was NOT made and that "Our card would not be charged". When we confronted her about "Hey, we WERE already charged, please explain", she then reverted to the "Well, we have to charge the card to make sure the card will work first, and all charges will be reversed in 3 to 7 business days". Right. Except our trip is supposed to be in five days, and now because you won't offer an IMMEDIATE refund, we can no longer go on our trip because Priceline is holding our funds. We can't book another hotel room when you won't release the money! We are calling our bank first thing tomorrow and pressing fraudulent charges against Priceline. When we asked her about this point she stated that that is the policy and she can do nothing to change it. We will NEVER use Priceline again. NOT. EVER. Stay away. If you find yourself on Priceline's website from Trivago, immediately turn around and run screaming. Priceline will do NOTHING to help you but EVERYTHING to take your money without reason!

I recently made a hotel reservation through Priceline (because I forgot what had happened the last time I booked through them) for 2 hotel rooms in September. While booking the rooms, it showed that the credit/debit card was just used to book the room but payment would be made upon check in. So I booked only to have my account debited that day. Several days later I decided to cancel despite the costs of over $100. Two days later I called to see when I could expect my refund and was told 7 to 10 days! This seemed unreasonable since they debited instantly. The person then tried to tell me that the bank decides when they will credit the refund - something I know is totally UNTRUE since I worked for several banks for over 20 years! Then I remembered I had used Priceline before only to arrive at my hotel and find that my room had not been paid for! I had to contact Priceline so they could do what they needed to do before I could check into my room! Totally unacceptable - book directly with the hotel and save yourself trouble.

We made our reservation in February of 2016 for a car (this week) in May 2016. We originally tried to cancel our reservation but PRICELINE told us we couldn't, so we kept it. We called multiple times to ensure he reservation was still good, including the week before. Each time PRICELINE said "yes everything is fine the reservation is still there". We showed up to to Sixt rental car and they had NO reservation for us. THEY looked in their history and the reservation was canceled. We called PRICELINE and the agent said "the reservation was still there". Well obviously it was not, the PRICELINE AGENTS (all of them, including the supervisors) did nothing. THE SUPERVISOR (GINA) AT SIXT RENTAL CAR WAS AMAZING! SHE CORRECTED THE SITUATION ON THEIR END SO WE HAD A CAR AND GAVE US AND UPGRADE. They are going to deal with Priceline on their end! I will never use Priceline.com again, I am going to share this experience with everyone I know and as many review sites I can find. The worse travel experience ever, and this is coming from someone that travels for a living! Rental was in Orlando, FL

The hotel was given after booking. Priceline said they gave it a 2.5 star rating. Every other site gives it a 2 star rating. We had 3 rooms for close friends and family coming to town for a wedding. I wouldn't let my daughters stay in this hotel. Tried to get a refund or to change my hotel. Priceline said the rooms were no refundable Even though they were misrepresented. It's ok. I'll eat the $300 and use it as a learning experience. I'll spend my money elsewhere from here on.

Had to cancel our travel arrangements due to illness. The airlines refunded our money but when we went to cancel our car rental Hertz said if it had been booked through them there would be no issue, if the car is not picked up the reservation is automatically canceled but because we booked through Priceline we had to deal with them. They refused to refund our money even with a Doctors note. The customer service was not only rude but refused to even discuss the situation. We are out $150.00! DO NOT USE PRICELINE UNDER ANY CIRCUMSTANCE!