After falling for their catchy intro prices, we finally decided to purchase two bra/panty sets from AdoreMe on May 14th, 2016. Worst. Decision. EVER. After 2.5 weeks, we still had not received the items, and hadn't heard anything from AdoreMe either. So we logged into our account to track the package. Which was listed as "undeliverable as addressed" (Even though the address in their system was correct, they failed to put the street number on the damn box!). So the item was being returned to AdoreMe because they messed up. (even though they declared by phone that it was NOT their fault). The rep on the phone said we would get a full refund as soon as they received the items back. Another week goes by. No notice. We follow up again, via email this time. They got the items back, and "conveniently" gave us a store credit, NOT a refund to our credit card! They claimed we could purchase the same items again and just use the credit. But, we could not, because now we are an "existing customer" and they will not offer any intro discounts again (which is the ONLY reason we bought from them in the first place!), meaning we would have to pay an additional $20 to order the same 2 items again. We had to request a full refund onto our credit card 5 times in email format, each time the rep, Diana, stating that we needed to confirm we wanted a full refund. At the fifth time, I simply replied "YES WE WANT A FULL REFUND OF $64.90 ON OUR CREDIT CARD". Two days later, "Diana" finally replied back stating we have been issued a refund of $53.00. Because there is a $5.95 restocking fee, PER ITEM ORDERED. Which was never listed anywhere, never told to us by ANY of their reps at any time in the refund request process, and was only stated AFTER they issued the refund to our card. If you can issue the full store credit, there is NO reason to take that money out to put it back on my card. Scam alert! I have already filed complaints with the BBB and will take all action necessary to get our remaining $12. Save your time, your money, and your aggravation. Just go to Victoria's Secret, or hell, go to Walmart. You can thank me later.
UPDATE TO REVIEW 06/06/2016: After filing a complaint with BBB, we finally got our full refund back, including the restocking fees. I am still not happy with the company and am leaving my review as a 1-star review of this company. They now deserve the "one" star for getting me all of my money back, but that was WAY too much hassle to ever want to deal with this company again.