PricelineReviews 2,681

There are better ways to rent a car at the same price without the risk of losing your money. Priceline entices you with a deeper discount, but does not reveal the company. Once you accept the offer, you find that you could have gotten the same offer from the car company directly, and without the risk of no refund. I'm glad I learned this lesson and am only out $166. For a car rental. If you go to Priceline, review the rates and then rent from the car company directly. This way, you can cancel without risking your money.

I did an order from Price-line to hotel in Las Vegas. The thing is that they always write in the payment summery if more fee (resort fee) should be pay at the hotel. I choose the hotel I've booked within my budget so the final price was suit to me and it didn't had a resort fee. The final price was paid fully to them. But than when i checked out the hotel charged me over $221 resort fee! I was choked as it is a lot of money and i go with this hotel as it didn't had a resort fee mention as Price Line always do.
I contacted Price line with no help of course and they just send me to their fine print that of course cover them.
Very bad experience.

I made a reservation for nov. 4 through 11th through price line. It stated that I had until Nov. 11th to cancel without being charged. They charges my card on oct. 3oth for the full amount. The email confirmation that they send to your email, they changed it and that email stated that they will charge you for the entire amount. I should have printed it before with the nov. 3rd cancellation date on it. There should be a law against this!

Wife & I drove to Louisville, KY taking care of a family member who doesn't have long to live while there my wife had to fly back to Georgia so we book a one-way flight from Louisville, KY to Atlanta, GA when we receive the email conf. It was showing a flight from New Orleans to Atlanta. Priceline (Thief-line) and Spirit (Devil Airline) would no correct the computer mistake. When you are selecting cities on Priceline site Louisville is not next to New Orleans. Both customer services were worst then worst. I'm now fighting them thru American Express.
We then purchase a ticket American so that my wife can get back to Georgia.
Will never use there services ever.

If a Hotel is not available for the dates concerned do not advertise it. The 4 star Hotel in Waikiki central looks like an amazing value only to find out it is apparently sold out and has been for weeks now? Remove that Hotel Priceline! Directly under is an available 4 star hotel for even cheaper which looks like a good deal in comparison for those that do not know Waikiki but is in a much inferior drug infested area. Bait and switch with the goal to fill the much harder to fill hotel in the bad area. Creative? No, SLEEEZY! Better places to shop than PRICELINE. SEE YA.

When I started it said free cancelation, no credit card needed for the reservation. However, when I try to make the reservation, a credit card was needed. Second, after making the reservation, my situation change and I needed the car one day earlier but was told that there are restrictions on the reservation, no changes allow and that my card was already charged and there is no refund allow. There was nothing that could be done.
(I made this reservation for my brother)

I hate to lose money. I hate to be lied to, but most of all, I despise being played for a fool.
You can expect all 3 of the above services from Priceline.
Then, after they have clearly done all 3 of these things, and you've submitted your paperwork to dispute it, they send back their non-cancellation policy ( that you were never shown or told of), and win the dispute.
There is a reason that an American company, would have all of its corporate offices in another country.
Try to sue them and you have to go there!
Worst company ever

I used this site to book a hotel, spent over $250 on my total stay. Had a family emergency, and Priceline basically told me to go shove it. I now do NOT get any of that $250 back, nor will I be staying at the hotel.

The representative I chatted with resent a "Booking confirmation page" to my email with a NEW orange text "Non-Refundable" text box that was not there when I checked out originally.

This site is crap, and now I'm facing some financial struggles between not getting my money back and the family emergency.

I booked a two night hotel stay through Priceline.com back in August. I clearly booked a "two bedroom suite". I checked in to the Residence Inn today at 3pm and was given a king studio. Not even close to what I booked. After a very short chat session that got me nowhere, I called Priceline. I spent 47 minutes in the phone for nothing. Not a thing they could do for me. Didn't even offer a partial refund for the lesser room. So what good are they? Don't get me wrong, it's a nice clean room. However it is not what I booked and paid for in advance!

Do not rent anything through this site. Even if you explain to them that you are going through a hardship and will not be renting a car to go home, they will not refund any money that you put towards your trip. $400 dollars down the drain I guess. What a $#*! show...

I reserved my room hotel with them at bahia Resort. First I checked the prices on the internet and priceline had the "best prices". They gave me a price but I had to recalled them because I was not sure. When I called again the prices were higher (2 minutes ago) and I was trying to reserve my room ASSAP but the woman on the phone was very slow and my prices again were more higher again! I was very angry for her inefficient service and she couldnt give me the last price. So I called again with another person and he gave me a better price. (At the same day, same company).
At the end I had to pay almost the doubble but I had to. I waste 2 hours with them!
Then, at the hotel they gave me another room (I reserved a garden view rooom and they gave me a lobby view) so I had to negotiate. And the people of the hottel told me to reserve directly with them next time because people always have similar problems.
I will never make any purchase with priceline!