PricelineReviews 2,681

I spoke to the hotel and was given information that priceline failed to communicate.
The hotel offered for me to have alternative dates/credit to use at another time. This information was clearly NOT conveyed to me. I was also told that priceline did not contact hotel until the 13th. A day after I called for the adjustment to be made. Are you kidding me? I was on calls w them from 3pm until 230am eastern time trying to rectify the situation on the 12th of March. Governor shut the event down and priceline stated that hotel REFUSED to make adjustments. Hotel has documentation stating otherwise...
#Priceline.com
You have lost another customer...

I have nothing but good things to say about Priceline. Was due to fly out on the 15/3/20 and I was able to cancel the package I had booked of a vehicle and car due to the virus outbreak 1 day before I was due to depart (held on as long as I needed but the news got worse by the day). First the hotel then a few days later I called back to cancel the vehicle, agent was totally understanding and helpful and made the whole process stress free. Both refunds came 4 days after each phone call and fully reimbursed. Will rebook again when the time allows. Regards, Happy customer all the way from New Zealand

My husband and I are just so thrilled with our recent experience with Priceline! People, don't even bother reading negative reviews, because we couldn't have had a better experience! We can only imagine how hard this time has been with all the grumpy, disappointed travellers due to the COVID19 issues, but we were handled efficiently, and compassionately from start to finish. When they say they will call back, they honour that commitment! Priceline, you've got fans of us, and we will recommend you to our large personal and professional contact list.

I am very disappointed in priceline due to the fact that I have hotel reservations for Friday, March 20,2020 and was unable to cancel after being advised that there was a travel ban Due to the coronavirus reached out customer service advised this is out of my control was offered a 5% discount was all they can do stated the cancellation could not be granted due to their policy even in the emergency situation which is out of my control

I am very disappointed in Priceline for not being sensitive to the Pandemic that the world is facing right now. We all book flights with hopes of going on a trip and enjoying ourselves. But life brings us things out of our control. I was due to fly to Cleveland but they shut the city down. I have travel insurance through ALLIANZ which is suggested through Priceline and guess what?, in spite of it all, I'm NOT COVERED. So I will lose all my money by canceling my flight. Everyone else waved their fees is there were restrictions. I will never purchase through them again. And i use to love their deals but it's not worth it.

How disappointing Priceline! You are our booking agent on a flight with Air Canada for an upcoming trip. Air Canada refuses to offer a refund and will only rebook us on another flight with the same route by end of year. Our travel date is tomorrow and Canada has now shut down borders. How is this in our control? Why not a credit? We also purchased insurance for these flights that neither Priceline or the airlines are upholding. During these times, companies need to #dotherightthing. The way my husband was just treated by your agent is also unacceptable, shame on you.

Booked a car through Priceline. The event was cancelled, my trip is cancelled. It is March 24. When I call there is a recording that they are taking care of customers who have rentals in the next 72 hours. I figure by the time I'm actually able to talk with a live person it will be too late to do anything and I lose the $217.04. I get that they have a policy of no refunds but this virus is an international crisis and provisions should be made to help their customers. My guess if Priceline will lose a lot of business over this. They certainly lost mine.

I will NEVER use Priceline again! I tried to cancel my reservation for a hotel near Disney World because Disney closed due to the pandemic. I had to do it using the "Chat with Priceline" because they will not speak to you on the phone unless your trip is within the next 72 hours. I chatted with Red who called the hotel and reported back to me that Tyler (at the front desk) said they couldn't cancel the reservation and refund me any money. So then I called the hotel directly and talked to Tyler's boss, Sam. Sam said he didn't understand why Priceline was giving customers such a difficult time. He said he had no way to issue me a refund since I had paid Priceline. He urged me to call Priceline back. They could authorize the cancellation and refund me my money in full. So, I chatted with Velle from Priceline. She contacted Sam and said he only authorized to cancel and refund all but the first night. THIS WAS A LIE! Sam had told me had I made the reservation directly through the hotel, cancelling my reservation due to the pandemic would have only taken 30 seconds and I would have received a full refund!

I didn't realize Priceline went down the crapper before I recently booked a room in Treasure Island in Vegas.
Originally, the bookings terms stated that I had 3 days before arrival to cancel. A week after I made the res, I realized I could save $75 by canceling and re-booking the same res. I did NOT realize Priceline removed the 3 day cancellation policy on the new booking. Now, my sales meeting has been canceled because of the Corona virus and Priceline is screwing me on my reservation. They do not answer the phone.
Bunch of $#*!s.

I checked out of hotel in Louisville on March 14,2020 due to an event being cancelled over Coronavirus. Hotel ok'd refund. After an hour wait on chat, finally got Audry. I explained why I cancelled and that hotel requested Priceline call them and they would refund. She she called hotel and they did not ok as Audry was not clear when she called that it was due to cancelled event. I called hotel while I had her on chat and hotel said she did not inform them it was due to event cancellation and they ok'd. Asked Audry simply call them back. She REFUSED and said hotel needed to call Priceline. She then disconnected the chat. So, because Audry at Priceline did not do her job correctly when she called to let them know it was due to cancellation, I cannot get refund. Clearly, the hotel is not going to call and be on hold for over an hour when Priceline, Audry, could have called and resolved immediately. I recommend Expedia or any site other than Priceline. I would have called but at this time, if it is not a trip within next 72 hours, they will not speak to you. There is nowhere to email them either.

I am set to fly to Ashville, NC to pick up rental but do not want to risk. I am requesting to change my pick up site from Miami, FL and drive to NC. This will require me to travel earlier and extend my stay to allow for driving time. It would also require me to rent a bigger vehicle to accommodate my family. NO BRAINER MORE $$ for them. Grey from Priceline (supervisor) said because I planned my trip prior to Corona Virus outbreak that I am not covered to make any changes or cancellations.
Talk about being ignorant - I am not canceling, I am still using their services and I am spending more $$. The vehicles are there because I looked it up on Thrifty's Miami, website. But they said Thrifty makes the rules... Thrifty says Priceline makes the rules! I WILL NEVER USE THRIFTY OR PRICELINE AGAIN... I hope that once they get over making things worse for everyone stressing them out further during these trying times that they FOLD/go bankrupt. Business need to remember what they do today because it will come back to bite them tomorrow. A little more consideration to reduce the tension would be the correct thing to do.

Call the rental company to ensure you get details about 2nd drivers bc Priceline isn't honor contract

I used this company for the first time to rent a car while visiting my mother after flying from Maine to Florida There was never a clear understanding about changing my date of reservation or getting no reschedule or refund if I changed my dates to travel. There is National Emergency for the Corona Virus right now forcing us to change our trip dates and if we go now we could potentially infect my 81 year old Mother. They refused to change the date and said they are sorry. Sad sad and shame on them. I will never do business with this company again and be sure to make sure everyone hears this story. Shame on Priceline.