Priceline

I booked a room through this joke of a company and when I got to the hotel, they were without power and the room was at least 85 degrees. I have a heart condition and heat brings my blood pressure up and I had to sleep in my car with the AC on. They refused to give me a refund because the hotel wouldn't give them a refund. So they don't care about their clients! They care about their money. I'm a gold member as well. And the person I spoke with could barely speak English! This is our world today! Going to crap quickly. Nice work Priceline! You just lost a loyal, longtime customer! Never again you suck!

I hate to lose money. I hate to be lied to, but most of all, I despise being played for a fool.
You can expect all 3 of the above services from Priceline.
Then, after they have clearly done all 3 of these things, and you've submitted your paperwork to dispute it, they send back their non-cancellation policy ( that you were never shown or told of), and win the dispute.
There is a reason that an American company, would have all of its corporate offices in another country.
Try to sue them and you have to go there!
Worst company ever

Worst booking experience ever. They got my email address wrong resulting in not being able to get a copy of my receipt. They have NO customer service skills AT ALL! Everything automated, only way to contact them is Text Chat about a problem. After an hour of very, very slow text responses they claim to not be able to find where I even reserved the room. (Which I had already stayed in)...guess if I never made the reservation I shouldnt be charged huh?
DO NOT USE, very unprofessional and unorganized
(Sorry Capt Kirk)

On the particular hotel website via their express deal it has the rating as a 3 star but I paid for a 3.5 star. The hotel is old and outdated and It was not listed as one of the hotels you could get when selecting that deal. The dusty hotel will make my bronchitis reoccur and this will be a very uncomfortable stay. The employees were rude when handling my case and I will not use them again.
I am truly disappointed and I shall post this with the screenshots on social media.

Thanks for not helping!

Left stranded because they said they booked my room, but didn't. Same thing happed when they attempted to fix issue. On hold for four hours driving around because I had no room. Customer service rude and could not careless. DO NOT USE.

When ever you see an advertisement for Priceline don't click on it. Hotel rates are always wrong. Rates are too low and when you try to book that particular hotel they charge you a higher rate. Hotel is loosing business because customers are going to the hotel will the lowest rate. This is unacceptable and should be fixed but whenever the staff calls or emails Priceline they are given some BS. Try another site or just use the hotel's website instead of these 3rd party sites. Hotel sites have the same rates and are not false advertising the rates

I booked a trip on checkout the dates were correct. When my reservation came by email. The dates were off one day. When I called they refused to fix refused to help in any way. Horrible company horrible service now my whole trip is messed up. Horrible.

I made a reservation for a hotel on Priceline, selected to pay on check-in and change my reservation. They charged me the day before my credit card statement was due without my knowledge incurring interest fees, told me they didn't have proof of my selection and therefore would not fix the problem and that I would have to call the hotel. Upon calling the hotel I found out my reservation was unchangeable on top of charging me pretty much right away. So I am out an extra $50, half my party has nowhere to stay for the event we are going to and will probably have to pay even more money for Priceline's theft. The entire time I dealt with customer service they tried to get me to get off the phone and said it wasn't their fault they screwed up my plans that have been made months in advance. It is cheaper, and way more efficient to shoot yourself in the head than deal with this crap company.

Priceline. False advertising. Claim all reservations are "fully paid and guaranteed". Customer pays for reservations. So yes, reservation is fully paid. But when an extenuating circumstance occurs they DO NOT fully guarantee the fully paid reservation.

Customer care does absolutely nothing for you. The service charge is a huge expense. You would expect some understanding some " customer care". However after booking you are flooded with " No refund" messages. The messages were a surprise to me. Maybe because in large print on the website they focus on " FULLY PAID is FULLY GUARANTEED "

Stay away. Call the hotel directly. Then you will get your " reservation fully guaranteed"

We had an awful experience trying to do seat selections and print out boarding passes ahead of time with our airline tickets purchased through Priceline. Even the airline at the airport said that the tickets were messed up and had to re-issue them due to Priceline errors. In trying to select seats and print boarding passes, we tried different servers, different computers, called the airline to assist, called Priceline to assist. Each had no answers for us other than Priceline later said many times their tickets are unable to do anything ahead of time online. We won't use Priceline again for purchasing airline tickets.

I booked a reservation at the Midtown convention center hotel in NYC on Priceline for this weekend (had to come into town for a trauma course)
The pictures show that clearly this hotel is in disarray and in fact not open. Silly me for just assuming that it would be.
I spoke with two Priceline representatives, including a supervisor, who refused to rebook us in another hotel. They said the hotel was closed for Covid and expected to reopen 8/1/21, which is laughable. I explained that a site credit should be provided given the hotel I did rebook is costing 400$ more. I was offered an offensive 5% discount off an Express deal only.
Be aware that Priceline does not check the status of the hotels and further investigation may need to take place before assuming the hotel is available. Better yet, avoid Priceline altogether.