Priceline

DO NOT USE THIS SITE for YOUR TICKET!

This is basically is irresponsible.

I purchase the ticket on their website. Few days before my departure, they sent me an email saying that my flight has been modified. They moved my return day one day ahead but will arrive two days later than original flight.

Since I have all my trip planned and I was going for another connection once I returned. Therefore, I cannot take such flight. I called their customer rep. At beginning, it since that they are willing to help. However, things didn't work out and they are not willing to provide additional help.

After 5 times of calling from international location and spent more than 200 CHF on the phone as they put you on hold for so long. I told them nicely that I would like to have issues solved as soon as possible. All they said to me is that '' You have to call airline by yourself''.

I called airline and airline told me that priceline is the booking agent and they have to take care the issue for me. I have to call back to priceline my 6th time and they are unwilling to provide help.

The most unacceptable thing is that there was an agent called ''Ron'' or something. I was complaining to him and he puts the phone ASIDE. Then, after few hello? And then he picks up the phone again telling me that I have to call the airline by myself.

I explain to him that airline company told me exactly the same thing. He said that he could not help. Therefore, he put me on hold for another 30 mins. As a result, I request to speak with his supervisor. I was on hold again for 40 mins before I reach the supervisor.

Until the issue solved, I spend more than 200 CHF calling them and being treated like I am a trouble rather than customer. I have to demand the supervisor to call the airline company to solve the issue. Besides the unwillingness from their side, there were too much pressure and time not well spent.

Now, the problem comes again, their website did not update my new schedule for few days. Once the schedule is updated, the problem is still there. In another word, the previous time and money were spent for nothing. Issue is back to square one again.

I contact there online support, all they said was either you call us again or call airline company. I will have to call airline again this time. But since priceline cannot help you, I would strongly recommend everyone who want to use this site should have second thought.

If things work out for you, that is great. However, if your schedule been modified and want to contact them for the help. I believe there will only be additional money and time cost for you while their customer rep treat you like you are nothing.

I tried bidding at least a dozen times, often. It asked for me to key in my credit card, often it asked me to provide my initials and repeatedly I booked NOTHING. That's good because I had used PL many times I the past and eventually found a rate I wanted. This time when I found that acceptable rate I was informed "are you sure you want a same day new reservation, you already booked a vehicle for that same day for..." 4x's as much as I had been willing to accept, and certainly NEvER realized I had!

So what's the smartest course of action contact customer support immediately, it was late at night so I did by chat. 15-20 min later, I'm sorry Sir like I told you, non-cancellable non-refundable! Escalate to direct customer service line, live and the same party line! Escalate to a mgr, much much later same result, bottom line sorry sir we can do nothing, you can do nothing. But I don't have the funds! And I never intended to pay the full rental amount on my friends card! How did that happen? I remember repeatedly being asked how I would pay WHEN I actually got to counter to get car? Now this reservation needs all the more to be cancelled please! Same canned answer I'm sorry sir but non-cancelable nonrefundable! You initialed... you accepted... But, I say for the 100th time, if I knew I had done that, look at my bidding history, why would I have continued to bid for hours?

I get escalated to the Isst stop, supervisor, immediately it's clearly same answer. How can I talk w someone that has the authority to reverse the reservation for Pricelines sake and mine, to create a win win? Sir I'm sorry... I know I know,

Would some one how has authority, someone who cares?.

Does the CEO?

Stu

Bidding vs. booking intentionally similar so that. GOTCHA! Sorry Sir non- vb

So it was my husband and my 15th anniversary, and we decided to take a trip. We found Priceline and we're looking through different hotels and we come across the pop up that says we'll give you three options of hotels and if you let us choose one we'll give you a steep discount. So we decided to go ahead and do that and we get to the hotel of their choosing and it is literally ghetto fabulous. It had brown colored pool water, the person of the front desk said that yeah there's a sign that says they have free breakfast but they didn't have that along with no Wi-Fi or cable television so my husband and I got to sit in the dark because the lighting was that terrible, and not watch a movie together or anything of that nature. Along with being terrified because we asked the front desk clerk if it was safe for our car to be out in that parking lot and she looks up at us and laughs. She says you better lock it because anything they see they will take. So I immediately started calling Priceline and saying hey I've got complaints here you know this isn't what was advertised at all and you know now we spent all of this money on this hotel that they picked out for us and we can't just up and leave and go to a different hotel as we don't have the money for that. After about 4 hours of chatting with her in the middle of the night, she tells me that she can't do anything for me and that I would have to call and speak to somebody on their actual phone line. So the next day I go ahead and do that, and after explaining everything to that person, she says what exactly do you want me to do about this. And I said well you know some compensation would be nice seeing as how we had the most horrible anniversary ever because we didn't get any sleep because every little noise we were looking and checking on our car, we couldn't sit in the hot tub together because there was a fear of getting some sort of fungus that we couldn't get rid of, couldn't watch any TV no Wi-Fi no breakfast. That being said, I didn't think it was all that wrong to ask for some sort of a compensation or a refund. The lady says well the only kind of compensation I can give you is I'll give you 15% off of your next booking. And I'm like you got to be kidding me. I was like that is not any sort of a conversation at all because I won't be using your services again. So if I could give it no stars I would have.

I booked a hotel room on the phone with priceline, the agent during the call put me on hold claiming he was speaking with the hotel. He had me set up a Virtual credit card with affirm to collect the payment for a 3 star, wifi, swimming pool with hot breakfast with several other amenities for July 14 thru 17 we re in town for a family funeral. Upon arrival and seeing the hotel was under construction. I called Priceline to make them aware and try to change hotels they kept telling me they were calling the hotel and that there was no answer so I finally started to calling other hotels in the area and was told there were no rooms available so we stuck, priceline said they would continue to try to call, when I walked into the hotel I was shocked the lobby had NO FURNITURE THE CEILING WAS MISSING, there was NO POOL, there was NO WIFI, The was no nothing there was ants crawling everywhere, once upstairs the rooms were not great I showered with ants one half of the room did not have electric, so the manager bought up a power strip and plug up the micro wave I asked him why he wasn't answering the PHONE he said the phones in the hotel did not work. He said priceline was aware because they have had plenty of customers that have complained and called him on his cell phone. I called Priceline and they have refused t give me a refund. They refuse to give me a refund because they can not reach the hotel the same hotel they claimed to have called when I booked the reservation. But they could not have because there are no working phones in the hotel, the elevator got stuck and I had to climb 3 flights of steps and there was urine i the stairwell. I want my money returned to me immediately I will go all the way t the president of the company if I have to.

Desired Settlement:
Refund

Most people in the world are working class people. People who generally earn an average of $25-45k per year. This would mean they would have to work at least three or more days to generate a net income of $250-350 dollars. A typical roundtrip thru Priceline is between $300-$400. Priceline has a hidden disclosure which basically means that if you purchase a flight ticket through them; if there are any flight cancellations, late check-ins, plane, weather or mechanical issues, postponed flights, and the ticket purchaser can not board on flight for any reason whatsoever, Priceline will not and are not obligated to refund any money back to the consumer. Read! Read! Read the fine print. This, in and of itself, has created the 72 hour SLAVE. For whoever has purchased a ticket thru Priceline and ran across any flight issues, they are a victim and have become a 3 day slave. Any person who has worked and earned money to purchase goods and services from a company, for that company to take a consumer's monetary funds and not render any goods or services to that consumer and retain those funds it is a form of robbery or better yet 'Slavery'. Working diligently to earn money to just give it away unintentionally. Priceline has MASTERED this platform. And to make it worse, it has become LEGAL for companies like Priceline to get away with it and profit from it. I have become a victim of Priceline and I am writing this review to WARN all consumers. DON'T PURCHASE ANY TICKET THROUGH PRICELINE! Get it directly through the airline or you maybe a new age SLAVE. This is a collective effort to start a international movement and BAN PRICELINE and any company like it. Or the more befitting title, 'MASTER PRICELINE'... END THIS FORM OF SLAVERY BY BANNING PRICELINE FOREVER!

Paid $92 more than the actual bill was for the hotel. Called Priceline they said they can do that.

I rent a car from here and i am so happy that they provide me car on reasonable rates.

I have booked 5 nights at the RED ROOF INN in Madison Heights, in February 2020. I paid $265.05 when I booked on PRICELINE and when I checked in at the RED ROOF INN the same day, the front desk employee asked me to pay again $265,05. I showed her my proof of payment on the PRICELINE website which was not just a pre-payment, but a full payment (and I could prove the day after that this amount has been debited on my account). She said I had to pay, Priceline has not debited my card, which was not true. It was late evening and I was tired, so I paid a second time knowing that I would have to talk to the Manager the next day. When I came to my room there was a strong smell of cigarette smoke. I asked the day after to change the room which they kindly accepted. The second room had also a strong smell of smoke but only in the bathroom + it was not clean. I told them but I had no other choice than accepting this one cause all the other rooms were booked or not available. I decided to leave the hotel after 2 nights and I asked to talk to Mr. CUSTOVIC the Hotel Manager. He understood the problem and he reimbursed the 3 other nights. I showed him that I had to pay twice my 5 nights and he said he would take care of the problem and make sure I would get my money back for the other $265.05. Two days later, since nothing seemed to be done, I came back with a friend and Mr. CUSTOVIC promised me again that everything has been done, I just need to wait a few days until the refund appeared on my account. I could not come back a second time because I had to catch my flight back to Europe the same day. In the meantime, I wrote several email s to Mr. CUSTOVIC. He NEVER answered any of my emails and THEY STILL DID NOT REIMBURSE ME. THIS IS UNACCEPTABLE! I DO NOT RECOMMEND THIS HOTEL AND I WILL DO EVERYTHING TO GET MY MONEY BACK! N. BAUR

So, for many years I have successfully booked and traveled using the on-line website for "Priceline". And for the larger percentage of time my bookings and process were seamless and without issues. That all changed on 9/5/23, while I was attempting to secure a flight on the website for a trip in 2024, and as I finished entering my credit card information and hit submit, the search engine on the site went out to lock my order in, a few seconds into the process, a note on screen came back and read-"oops!- these seats are no-longer available, please book again". Well, unknowingly this first attempt, which had not secured the seats i had on screen in front on me with a confirmation email, but rather in the background my credit card was hit with a total of the flights cost.To be clear, the on-screen message never indicated the card was charger during the failed attempt to secure the seats. At that point, following the on-screen instructions to reapply for the flights again, I immediately tried a second time for the flights and here once again my credit card was hit again for a total of $3444. Twice, and the same message popped up again-" Oops! Seats were unavailable".
At this point, I got suspicious and decided to check my credit card, and low and behold- my card was charged, $6888. Called price-line customer service line- another negative experience with reps., was told, yes, they saw the ping charges for the tickets and the transactions never made it to the end of the process, so do not worry-sir. Furthermore, I was told because of the "dynamic booking" system, which meant, even if you see the flights on the screen and submit your card info., there are no guarantees you will get the seats, until the confirmation email. So unfortunately -Sir, both attempts do hit your credit card, but will fall off in 3-5 business days, or according to your credit card bank process. What this means, consequently, your card will be in the hole for the amount you charge, until the process is released. So, please be warned, even if the attempts on Priceline screen reads fail or no transaction completed, please try again, in the background your credit card is pinging with the amount of the charges you submitted. "I want to change or STOP this process", "HUGH CUSTOMER DIS-SATISFIER AND INCONVENIENCE" I hope the price line corp. reads and reacts to this on-going problem, for I am sure I am not the only customer impacted with this flaw within their system.Please share your experience if you had the same or similar experience.

I am big fan of its deals. They offer best deals in town.

I am very happy because I have chosen good service at right time.