Prestigia

They charge for rooms that don't exists, I've called hotel after they charged my card and hotel doesn't know anything about reservation. Phones are fake, You can't call them ( in UK line You are first in line for 1 hour) in Czech it discontects You when You reach position no 2 after half an hour. No answer by email as well. To me they are simply scammers It will litigation in court

Prestigia folks will come in here and add positive anonymous reviews to try to balance with their scores. Run run run from this business of scammers! Just head to TripAdvisor, Reddit, twitter, Facebook or Instagram to see the horrible things they are doing to people. Bait and switch. Leaving people stander without nowhere to stay. Don't respond to emails or their phone.

Couple of folks in Morocco have found a loophole running an illegitimate business and scamming innocent people. Disgusting way to live and make money.

They didn't send confirmation and there was no confirmation done I had to book with another company those guys are thieves save your money use somebody who respect there customers and there booking needs and time I lost $$ and time that is very limited will never use or recommend to anybody

I cancelled within the cancellation policy time frame. They said they will process the refund. This was June 26th 2021. It's been almost a month and I still don't have my refund. I am reporting them. Just be very careful. Complete fraud!

Specifically asked about cancellation policy, which clearly stated money back. Had to cancel, well within cancellation time and they refused to give money back, trying to return it as credit. Was forced to then go to credit card company, etc. Would never go back...

Alta Eficiencia y satisfecho con el servicio recibido muchas gracias

On their website the fee you are charged at the time of booking is said to be deducted from the grand total. When I arrived at the hotel I was told they are unaware of any payment made prior and that I must pay the full price.
After speaking with the customer support and emailing them I received a revised invoice claiming that the booking fee is added, not deducted, to the total.
This website is fraudulent, do not book with them!

I ignored the reviews since I'd had positive experience nearly everywhere else. Figured if they ripped me off, the cc company would step in. BIG MISTAKE. Quadruple charged, out thousands, CS never answers phone, cancellation times w/o penalty "move" and are not local to the hotel as is normal industry practice. Thought they were finally coming through, then get an email stating that since I began a contest to the charge with the bank, that they reversed and wouldn't refund! DON'T be fooled by the low prices... you'll regret it like I did.

Prestigia Hotels is a huge scam and so are the reviews on here. Prestigia is a 'luxury hotel agency" that will sometimes book the rooms promised, sometimes not. If they dont book the hotel, you're out of luck as they've figured out a way to get around it so you can't get your money back because they have a cancellation policy that says they arent responsible for ANYTHING! That means they take your money, and can steal from you as the T's and C's negates the services they are "providing".

Please book directly with hotels and do not use this company. Check out the reviews on Tripadvisor, their instagram, facebook, etc and you'll see ALL the horror stories of how they've left people stranded and bank on exhaust customers who try to get their money back.

They also are submitting fake/anonymous reviews on here, to prevent reviews like this from showing.

Run from these unethical, shady, lying folks in Morocco!

Awful fraudulent company. We booked a cancellable hotel for 14 nights and the same day seen it cheaper somewhere else. I cancelled and received an email confirming the c £15k refund would be returned in 3-5 days. 23 days later and still nothing… - after 10 days I was told it was due to a delay but it was "processing" and would be refunded in 1-2 days. Nothing. After 14 days I was told they were pleased to inform me it was monitored closely and the "head of finance" said it would be released that week. Nothing. After 20 days I was told it was in the payment is reaching the "final stages of processing". Nothing. Again. All lies. It's been a terribly experience - stay away from this company if you don't want to lose your money.

We used Prestigia to book a room at the Hilton in Daytona Beach. The rate was outstanding. We paid in full when we booked. Two days before we were to leave we decided to look into making sure our reservation was OK. I read so many bad reviews and was so worried that I had been scammed. However, the front desk at Hilton assured us that we did have a reservation and it was paid in full. We were offered an oceanfront room for an extra $10 a night. I guess we got lucky because we didn't have any issues with Prestigia!