Prestigia

This sucked complete waste of time because you book a room at $45 and then they charge you a cleaning fee and other fees so actually your room doubles and then $100 deposit so it's freaking stupid so now I have to cancel everything for the next two days but you wouldn't let me you still charged me the 45+35 at hotel and 100 deposit that's still not credited back to my account. They couldn't transfer the 100 to my next day stay and I didn't have enought money to cover another ghost deposit. I then paid you anyways and slept in my car. On top of all this the manager at circus circus was rude couldn't waive the deposit. Complete waste of money and haven't recovered from this bs. And if you walk in their rooms are 44. Imagine how mad I was paying 90 for this crap hotel and for a night I couldn't stay. I've turned them and you into the better business bureau. Oh one last thing my bank put a hold on my card because they know your a fraud company.

**!**

I had an absolutely terrible experience with this hotel and I strongly urge anyone considering staying here to think twice. I booked five rooms well in advance, and despite arriving at the hotel before 11:30 pm, they canceled my booking. Their excuse? They claimed the system was down and couldn't retrieve my reservation.

Even worse, I had been in constant communication with their customer service, providing proof of emails that confirmed my arrival—my flight was running late, but I still made it on time. Customer service assured me that my booking was safe. However, when I arrived, the assistant manager had already marked me as a "no-show" and tried to claim they had no communication from the head office.

This hotel essentially **stole our money** for five fully paid rooms and is refusing to give anything back. It's a complete scam. They seem to prefer if you buy the room directly from them at a higher cost rather than through a third-party site.

**On top of that, beware of the reviews! Most of them are fake and have been paid for by the hotel to boost their ratings with locals.**

**BEWARE: This is a dodgy hotel. Stay somewhere else if you value your time, money, and peace of mind.**

Hello,

I thought that my reservation was confirmed since I had received my confirmation the surprise voucher upon arriving at the hotel with a 3 year old child, no reservation and no room available. Worse, the refund for the inconvenience cannot be made before 7/ 10 days

I was charged more than was quoted. They blamed the bank but it has come out of my credit card under Prestigia. I have then asked for a refund as I read some bad reviews and they are saying it will take 10 to 15 business days. That's unheard of. They took out $7000 on the day but they want to hold onto my money for more than 2 weeks. I would not recommend them or ever use them again