Prestige FlowersReviews 438

Order flowers from Prestige flowers.

I couldnt attend my mothers funeral so I ordered the flowers she loved, red roses. The grandeur large to be exact... When I saw what Prestige had sent I cried. Roses shoved around the edge of the wrapped with a bunch of thistles in the middle. It looked scruffy the blooms were bruised no arrangement it looked as if it had been thrown at the wrapping... £54? They are taking the...

Ordering the flowers was easy enough but their delivery and customer service is dreadful. They charge £6 delivery but my flowers missed the delivery date, so not quite sure what I paid for. They then offered me a voucher off my next order but I certainly will not be using them again, rather pointless unless you are after a random delivery date.

This is a company that thinks appropriate compensation for sending nearly dead flowers to a grieving widow four days late and two days after the funeral is to offer 10% off of your NEXT order. As if you'd want to order from them again. Truly insulting and passive aggressive interactions with customer service round off a thoroughly unpleasant experience. Shop elsewhere.

Flowers for my Birthday were a day late, delivered to address I was staying at for my birthday. I went home the next morning so had to go back the same day to get the flowers. Opened up to pink roses outer petals brown, tips of of petals brown. Another flowers petals on stem bottom ones dead, other small flowers shrivelled.
My daughter had paid extra for by specified day delivery.
Prestige Flowers are offering replacement flowers and another free.
We want a full refund.

Rated 1 out of 5 stars
£61.48 for a bouquet that looks like supermarket £15
I paid £61.48 for a bouquet, It is smaller than an average £15 supermarket bouquet and the quality is not good.
As the a service ships directly to the recipient the quality should be as advertised.
In this case they were supposed to be condolence flowers and they were very disappointing.
The black bag it was delivered in is creased and stained as is the wrapping, heads are broken peeling and brown and it is overall very small.
The company refused to acknowledge the complaint saying it is their standard quality, so definately don't order if your looking for something substantial.

Delayed shipping after website said the shipping date was available. Response from customer service was "it's in our terms and conditions that NI can take an extra day." Well then it should be programmed into your ordering system that NI does not have the shipping date available, instead of listing it as an available date even after the shipping address is provided. Every other flower ordering website has this feature available, but Prestige Flowers give you no notice unless reading through their novel of terms and conditions. Offered me a £15 voucher for missing my grandmother's 90th birthday, as if I will ever be purchasing anything from them again. Had they been transparent about their shipping time, rather than burying it in their terms and conditions, I would have purchased from someone else. But it seems that is their nefarious intention, to hide their shipping information until it is too late for you to purchase from someone else. I will never be using this company again. I order flowers for my grandmother every year for her birthday and have never had this problem. If the shipping date is not available other companies MAKE THAT CLEAR.

Absolutely disgusted with the flowers I ordered from here.

The flowers I ordered were "Rome" a sized large and costing around £60. However, what I received, was 5 roses and some pokey white flowers added to it along with some leaves, it looked like I had picked them up off the side of the road. All the roses were brown, most of them damaged, the leaves were already drooping and falling off, and the other small flowers were also dead and rotting around the leaves. To add insult to injury, these flowers were for my mums 50th Birthday, and a real shame to have these flowers received for a special occasion.

After going back and forth with customer service and even the manager, I got back not even half of a refund and a £15 voucher, which I certainly wont be getting any flowers with.
The manager even stated in her email that the flowers will bloom after a few days and look like what they do in the picture on the website. 3 Days after receiving the flowers, they're dying, falling off, drooping and even smaller than how they looked originally.

Please, please don't buy off online flower company's as they just take your money and think they can get away with sending off substandard flowers.

Ordered flowers for my mums birthday flowers arrived late in terrible condition only a couple of actual flowers rest was greenery. See photos

Next day delivery was not met because they gave Royal Mail the wrong date. They acknowledged this but still refused to give a refund (their customer service is also horrendous).

Do not use!

I logged in and ordered a bouquet for a poorly friend. I have a prestige pass so expected free delivery but unfortunately didn't check. After payment I checked the email confirmation and found they had charged me £8.99 delivery! I straight away went on live chat to complain but surprise, surprise they didn't care and wouldn't do anything. Steer clear of this company, they don't have any customer care!

My god-daughter send me flowers for my birthday. She kept asking me whether I received something. Finally, they arrived on the 13th, 2 days later than arranged, totally dried up and floppy. If Prestige Flowers have not got the competence to arrange for flowers to be delivered on time and in good condition abroad, they should not be allowed to offer this service! Talking about a rip-off, this is one to be avoiding in future!

AVOID USING
Extremely poor customer service, ordered flowers that were 2 days to be delivered worse of all they posted them with Royal Mail so the flowers were in delivery mode for 3 days, you can imagine they did not arrive in great shape. No responsibility taken. Horrid customer service. Shame…..

The below description is what I paid for. Clearly the pictures illustrate what was received were some dying roses, orchids and in fill.
Delivery service terrible as was actually handed the box horizontally! This is obviously the responsibility of the post office, but they chose to use them.

Description;
You will receive Rhodos Roses, Hypericum, Thlaspi, Golden Orbits, as well as our unique and very special Double Flowering 'Roselilies'.

I ORDERED SOME FLOWERS FROM THIS COMPANY AS A BELATED BIRTHDAY GIFT, AND Wish I HADN'T BOTHERED!
I PAID FOR NEXT DAY DELIVERY BEFORE 1 P.M. AT AN EXTRA COST.
BEFORE I GO ON, I HAVE TO PRESS THAT I HAVE SENT FLOWERS BY POST TO MY AUNTIE USING DIFFERENT COMPANIES FOR SEVERAL YEARS, TO THE SAME ADDRESS AND POSTCODE AS I GAVE PRESTIGE FLOWERS.

I RANG MY AUNTIE A FEW DAYS LATER, AND ASKED HER HOW THE FLOWERS WERE? SHE HAD NO IDEA WHAT I WAS TALKING ABOUT.
WHEN I EXPLAINED FULLY, SHE BURST INTO TEARS AND WAS VERY UPSET.
THIS IS AN 86 YEAR OLD INFIRM LADY WHO HAS BEEN WIDOWED TWICE AND LIVES ON HER OWN IN A RETIREMENT COMPLEX. EACH OF THE FLATS ARE BLOCKS OF FOUR, WITH THE NUMBERS CARVED IN STONE OUTSIDE.
PRESTIGE FLOWERS CLAIM THERE'S ONLY ONE POSTCODE FOR THIS COMPLEX. FUNNY THAT, EACH BLOCK OF FOUR HAS A DIFFERENT POSTCODE.
MY AUNTIE BUYS A LOT OF THINGS FROM CATALOGUES, AND SPEAKS TO HER POSTMAN ON A DAILY BASIS, AS WELL AS OTHER COURIERS.
WHEN I RANG PRESTIGE FLOWERS AND DEMANDED A REFUND, THEY FLATLY REFUSED.
RELUCTANTLY, THEY AGREED TO SEND A REPLACEMENT TO MY HOME ADDRESS, WELL I WISH THEY HADN'T BOTHERED!
THE FLOWERS ARRIVED IN A TERRIBLE STATE, AND DESPITE MY GREEN FINGERS, I COULD NOT SAVE THEM, YOU CAN SEE FOR YOURSELF THE STATE OF THE FLOWERS ON THE DAY THEY ARRIVED. THEIR APPEARANCE HASN'T CHANGED.
ON THE SAME DAY I COMPLAINED, I PURCHASED SOME FLOWERS FROM A LOCAL FLORIST IN MY AUNTIE'S TOWN, AND WITHIN 3 HOURS OF ME PAYING FOR THEM THEY WERE DELIVERED. NOW THAT'S WHAT I CALL CUSTOMER SERVICE, PRESTIGE FLOWERS COULD LEARN A LOT FROM LOCAL FLORISTS.

The bouquet arrived on the Thursday and by Sunday had died, my Mum made a complaint and was told the purchaser had to make the complaint. The embarrassment of my Mother having to ring me up to tell me the flowers i had purchased from Prestige flowers had died. When i made the first complaint, no one responded, i made a second complaint and was told it was too late and there was nothing could be done, apart from sending out a £10 voucher! Sorry i wont be buying flowers from you again.

I ordered these flowers and this is what my Mother got!

If you're looking for decent and reliable florist please avoid Prestige Flowers.

Yesterday I've ordered flowers with delivery on next day 1st of June.

This morning I've received message from Royal Mail informing me that they have my flowers and they will attempt to deliver it on 4th of June. I've contacted customer service to question this and ask for cancellation of my order if it won't be delivered today.
Not only I won't have my gift on time but once it will get delivered then it will go directly to the bin.
After messaging on Facebook with customer service I was informed that it was my mistake for accepting T&C and they are sorry and will give me £10 voucher. Almost £50 went in the bin, no gift but I will have a £10 voucher. Joke…

They are advertising 100% Satisfaction Guarantee. Well you are very far from it.
This company is not worth the stress and money.

Ordered some flowers that should have been worth about £42, what I got was no better than what you would buy for a fiver from a garage and totally different flowers to what I ordered also they turned up a day late as I ordered them for my wife's birthday and turned up a day after her birthday, just a joke and terrible service all around

Several of the flowers were damaged. Chrysanthemum stems and a carnation stem were broken. So sad to see beautiful flowers being delivered in such poor condition. Emailed Prestige Flowers with 9 photos of the various damaged flowers and they have since emailed me back asking me for "a full birds eye view image" of the bouquet. I would not recommend this company.

As usual I got a delivery of flowers from my son in Amsterdam. He chose roses and lilies as he knows they're my favourite.
What a disappointment …. Roses were black and dead around edges. Oh! There was greenery also, two big stalks of coarse leaves which were all dotted with black spots, one went into the bin immediately. Roses never opened and lillies were certainly not good quality. I complained, but was told it was out of the seven day guarantee even though I sent them pictures just out of box!
I phoned and told my son never to order from this company again.
I bought fifteen lovely fresh roses from Tesco today for £5

Firstly the vase i ordered for mothers day with the large rose medley bouquet was not sent. Yes they arrived on mothering sunday by royal mail but not in water they came in a flat box which i find weird as they were ordered on the thursday and this company only has work hours from 9 to 5 mon to fri. The flowers had browned by tuesday which is two days later and my mum threw them out and didnt tell me so i wouldnt be upset by the £49.99 price i paid. Thirdly i contacted them by only way email they took days for reply which was please send photos of flowers so i replied my mother has allready binned them and doesnt use a smartphone. My mum is 66 and has been able to keep flowers alive for 2 weeks trimming feeding etc and knows not to keep them near a heat source. So after near on 2 weeks from first complaint i have now been offered a ten pound voucher for their company now i dont feel that is fair. I had asked them to replace the flowers and not a refund but thats what after 2 weeks they have offered me. I would not reccommend or use them again as they are very unprofessional and have really poor client custom. Im so angry with them for the let down for my mum. I could have bought okay a smaller bouquet from M&S for £15 and got a seven day guarantee on the flowers and lastly the £6.99 delivery charge is shocking whilst spending near £50. I hope this helps people as im totally un happy with them on every level. Terrible performance no stars just a stick from me sadly!