Prestige FlowersReviews 438

Received flowers that were mostly already dead. Tried to contact customer service multiple times with no reply. This is absolutely the WORST as far as quality and service. DON'T WASTE YOUR MONEY. (Check out the photos, this is the day after delivery.) AVOID.

Bouquet arrived smaller than advertises, dispute paying extra for the larger bunch. Followed all the instructions and they have gone over with 4 days.

Flowers arrived today (Monday) after we paid for them to be delivered on Sunday (Mothers Day). Really not happy about that. You'd think as someone selling products for special occasions they'd have that taken care of, but looking at all the reviews in the last few hours, they blew it big time.
No answer on the website customer service chat. No answer to emails.
I can understand a late delivery due to issues and an email letting me know, but this is shockingly bad.
As a family we order a lot of flowers and gifts online every year, never again from these cowboys. Will be sticking with Bunches from now on, awesome service from them.

Ordered Mothers Day flowers here, website was very clear about being able to make the delivery on time at the time of ordering - which was on March 24th. Advertising in such a way that there was no doubt in my mind that these flowers would be delivered on time.

Mothers Day came and went, no tracking number had been sent to me and only an automated response from customer service made it to my inbox after I had reached out to them.

Flowers came the day after Mothers Day, and so did communications with a real person in customer service. I spoke with Natasha R, and the emails that followed were copy/paste responses.

After many email exchanges, no refund offered other than postal costs, as they point to the small print in their terms and conditions which states that deliveries may be a day late.

Consumers have rights, and when an order is promised to be delivered on a special occasion such as Mothers Day, and is not, it is a breach of contract.

Please report this company to local trading standards, as they should not be getting away with false advertising and broken promises.

Whats pictured on site to what you receive is a joke! Loads of leaves and twigs to make up for the lack of flowers.The size of the bunch shown on their site is a medium... Paid extra to make it a large thinking it would be really nice as the medium one looked alright. Ordering the flowers and delivery was spot on. No communication in between but they did arrive on time. Then nose dive! On arrival I didn't even have to open the box to tell it was definitely not the size I ordered as it would have been impossible to to cram a large bunch into such a narrow box.Don't waste your money! Be warned.
Pictures below are what I received. Supposed to be large! Then what is shown online... the medium.

I use Prestige quite regularly. Especially for flowers for my mother in law.

My 14 year old son came to me last week and wanted to get his girlfriend some flowers for her birthday which was on Tuesday the 15th March 2021.

We sat down and he chose exactly what he wanted and we placed the order to be delivered on the 13th March 2022.

Come Tuesday 15th March@ 20.36 - The flowers and gift/card still haven't arrived...

He has sat endlessly trying to make contact with Prestige and Royal Mail. The customer service response he has received from both yourselves is awful - First gf and the experience of gifting for her birthday has been ruined by yourselves. The flowers will undoubtly be squashed and clinging onto dear life now. I won't ever use prestige again. Nor recommend you to anyone else.

As of 11.00 am 16th March 2022 still no flowers nor response from prestige!

Great Job! - - - -

Ordered flowers for an early Mother's day gift as they were going away. Received flowers the next day and they were all closed bulbs, 4 days later the flowers were dead still with closed bulbs. Contacted prestige and had no reply, they do do not care! Flower not fresh and not as described would avoid at all costs! Trading standards have been contacted.

I ordered some flowers for my partners birthday I paid extra to get the large size when they arrived I opened the box and was stunned by how small the bunch of flowers were ten flowers in total I emailed them to say they must have sent the standard size bunch out they asked me to send them photos so I took a photo of the flowers with a tea cup next to them to show how small they were they just emailed back saying the right size was sent out after several emails and photos later they offered a £15 pound voucher of my next order I told them you must be joking I could go to a supermarket and get a better bunch of flowers for a tenner but they are not interested it's a case of they have your money this company will never just hold there hands up and say sorry customer service is the worst I have ever come across in fact it's disgraceful how they deal with unsatisfied customers and they seem to have a lot of unsatisfied customers will never ever use this company again ever full stop I have attached photos with this review I paid £39.99 for the flowers plus delivery

Ordered flowers last week no show can't get hold of anyone. JOKE! Please don't use this company keep your money safe

I am still trying to get my money back after ordering next day delivery which didn't arrive and my sick Aunt died and flowers just never arrived! Customer service is automated and not worth bothering with chat function doesn't work, no one answers emails and no number to ring! I'm so angry- just wanted to send flowers to say I loved her as she was unwell and was meant to be there on Sunday and she died on the Thursday and they still hadn't arrived! Please save your money and avoid at all cost! I will not be using again and who knows if I'll ever get my money back!

Ordered from these clowns, paid £32 for a bunch of flowers that the garage on the High Street would sell for about £5. When I complained they took two days to reply and offered me £10 off next order, just replied "shove it, won't be buying off you again" I would go to a high Street Retailer and you would get 10 times better. Flowers not even in a bouquet, just shoved in a cardboard box. Joke of a company

Tried this company for the first time. Amazingly poor experience and service!
(1)They delivered the Valentine's Day special flowers I had ordered one day early on Sunday 13th Feb! (2)My girlfriend was not home so they left it on her front doorstep. (3)To make things even worse it was RAINING so it was all soaked! I emailed to ask for some help or an explanation and they got very defensive and made up a load of excuses and offered no productive help at all.(offered me a £10 off my next order coupon. Which is just insulting considering i ordered their GRAND GESTURE flowers package and spent a total of £180! Why would i ever want to place another order?!) Emails were with someone called Hibar-noor who was very unhelpful! Ridiculous and unacceptable service after spending £180 i just could not believe it! Now has stopped responding to my emails. Absolutely do not recommend and would 100% warn to avoid them at all costs as there are many other shops/websites that have quality flowers and a quality service!

Terrible service and dead flowers, turned up a day late and were a mess. £36 down the drain! They do not give refunds and you cannot contact them, when you do it just kicks you off the online chat. Awful company, of all the places to go bust during covid, it should have been these bunch of thieves!

Awful customer service, but CONSTANT email offers.
Late delivery, auto excuse of bad weather, but clear dry day, just useless delivery! Raised a ticket to complain but nothing back except a request for a pat on the back for their response!
When flowers did arrive pretty average quality, chocolates were past there best, shocking the "free" ones were perfect lol.
Avoid Avoid Avoid! I'll be using the garage forecourt next time as better quality and at least you know what you are getting!

DO NOT USE. THEY TAKE YOUR MONEY AND DONT DELIVER. I AM STILL WAITING ON VALENTINES FLOWERS FOR 50 POUNDS AND NOONE HAS BOTHERED TO GET BACK TO ME AFTER MULTIPLE EMAILS AND THEIR PHONE LINES ARE NEVER OPEN. ITS A SCAM!

I don't know what possessed me to order from this company. I spent £40 on 12 red roses ordered to the location we were staying at for the weekend. No flowers arrived, no note to day delivery had been attempted, no tracking update, no customer service. I wish I'd used a reputable firm instead. Please, please avoid these guys.

If I could rate 0 stars I would.
Placed an order for next day delivery, website fully advertised 10pm cut off, order placed before 9pm
Confirmation email received to state order would be sent next day and tracking number would be provided on dispatch.
Next day (day1) no tracking provided and no response to email contact.
Day 2, live chat working and contact made to a very rude 'Jade' who had very little customer service. Explanation was cut off had been shortened because of valentines and despite the order not being honoured next day, they also hadn't arranged for the order to go out on day 2
Proceeded to chat with manager 'Michael' Michael had better customer service skills but contradicted Jade, stating delivery was not honoured due to covid (was not surprised covid excuse came out)
No Explanation why order wasn't sent for delivery day 2, and no compensation offered. Full refund offered and excepted, we'll wait to see if it arrives!