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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Great service! Fast shipping! Would definitely purchase again!
The quality of the T-shirts is very good. This is the 3rd college T-shirt I have ordered - they hold up washing very well. I wear my T-shirts several times a month so they get washed a lot. The material is not thin and flimsy, they do not get stretched out, the graphics hold up to a lot of washing and drying. Fast delivery as well. Great product!
I ordered my grandson a hoodie for the new school he will be attending, by the size guide. The hoodie was of excellent quality, but too tight. I contacted Prep Sportswear and although the site clearly states no returns or exchanges, they sent me a larger size. I appreciate the consideration and professionalism of Prep Sportswear staff. My grandson was very pleased with his new middle school hoodie. It fit perfectly.
Very good experiences and prompt delivery - never had a problem with any of the shirts I've ordered and have had good use out of them, thank you!
Quick delivery, product very well made. I would highly recommend this company.
Overall the shopping experience was enjoyable - will recommend to others and return for future items.
Great product. Easy ordering. Fast shipping!
I love this company!
Garments are quality with superior logos. Quick delivery, highly recommended
.No problem with the order. It arrived in a timely manner and it was a graduation gift for a student who will be attending the high school next year.
Was packaged and shipped in a timely manner. I received it in time for Father's Day
Fast and friendly service. Easy to navigate.I received shipment quickly.
I ordered a sweatshirt for a gift - it was high quality, exactly what I had ordered, and the recipient loved it.
Excellent merch at wonderful prices
I got my dad stuff from when he played on a college team 70 years ago lol
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.