Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
No complaints about the last experience. Will come back again
Easy website to navigate and place order. Received the item exactly as described and is very good quality.
Inability to speak to someone on the phone was a little frustrating. Other than that, everything was OK.
The site is easy to navigate. I was able to find our school easy. The options are endless. Great quality items from matching tops and bottoms, t-shirts to caps. They have it all and always a good, low price. I'm happy to have found a site that I can buy all my sports apparel from.
It was a gift from my Grandmother. She did a great job. It is wonderful quality and it fits great.
User friendly site. Great products! A bit pricey but worth it.
Site was super easy to work! Loved the items! Can't wait to shop again!
Good selection, user friendly website, normal shopping time
I was very happy about the quality! My parents who are avid golfers were super pleased. Would purchase from again
Bought replacement college shirts for my son. The product looks great!
Nothing extraordinary. Good or bad. It was a regular order. I do wish it could have arrived sooner.
They did well on the product and the shipping nice to do Good business
The order came in on time, the two hooded sweatshirts I ordered were perfect and exactly what I was looking for! The quality was excellent and the soft fleece inside was an amazing bonus! 😍
Very fast shipping thank you will order again perfect fit and very comfortable
I wish I had more info on sizes. The hoodie I bought for my daughter is 2 sizes to small. I even went up a size when deciding.
Ship faster only complaint but great product for my kids college choices
It is really Great quality but took longer than expected to receive
I received it the day it said it would be here and I was very pleased with my order.
Site is easy to navigate, great looking sportswear, I will probably order a size up next time as the 3x hoodie is tight in the shoulders.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.