On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Took a very long time for my shirt to come in and I did not receive a confirmation email so I didn't have any kind of tracking notification.
Everything went well with my order. The item was first out of stock but available when I checked back later. My husband loves the shirt and it fits nicely.
Absolutely 0 customer service! I emailed and emailed and never once got a reply! And it took forever to get my product.
It took way to long to arrive and I was late for a birthday. Poor job managing customer expectations.
Shipping took WAY too long. I ordered it on 9/4 and it didn't arrive until the 24th. I would have preferred to know it was going to take that long. There was no indication of how long shipping should be.
Very satisfied with the sweatshirt. My Grand daughter was so surprised. She loved it. Delivery was fast too
The communication was poor in the beginning and I didn't receive my stuff for a while or receive confirmation of purchase and sent multiple emails without hearing from anybody until after I finally received my stuff and the quality was sub par
Efficient site to maneuver and place my order. Big selection to choose from really liked the apparel of sweaters and 3 different colors. There hats also are nice with a larger selection
The order was quick and accurate. I appreciated the discount.
Waited a long time. Season was half way through already when relieved
Slow delivery! Expensive shipping!
Etc etc etc etc
Great product, reasonable prices and fast shipping.
Good quality clothing, but i didn't receive my items until almost a month later.
All was fine, and I like the product. Delivery of such a simple product took longer than expected, though.
Delivery of order was longer than expected. I also sent two e-mails asking about the design of the shirts purchased & of their expected delivery and received a response over a week later.
2 of the sweatshirts were great but the one with the volleyball on it looked like I made it!
I did not receive shipping info or an order confirmation
I was happy to find out high schoolers gear on this site. Plenty of items to choose from
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members